Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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James Wheeler
James Wheeler
1 reviews
9 months ago
5 out of 5 stars

Great delivery team

Thank you chaps, Pete and Sal were very helpful and quick in delivering our sofa!

Helpful?
Guy Orridge
Guy Orridge
1 reviews
9 months ago
5 out of 5 stars

Prompt

Prompt, polite and efficient what more could you want. Thanks Pete & Sal on the delivery and installation of a cocoon sofa bed

Helpful?
Phil Buckley
Phil Buckley
1 reviews
9 months ago
5 out of 5 stars

Well Done Charlie & Matt

Charlie & Matt kept us really well informed and offered to deliver early, if convenient. Helpful, friendly and efficient - well done!

Helpful?
Lisa
Lisa
1 reviews
9 months ago
5 out of 5 stars

Great service

Great service, friendly and efficient

Helpful?
Robert Bailey
Robert Bailey
1 reviews
9 months ago
5 out of 5 stars

Fantastic service and delivery team

Fantastic service and delivery team - Chris & max

Helpful?
katie knox
katie knox
1 reviews
9 months ago
5 out of 5 stars

Quick and professional

The two delivery guys were great, feel bad Iv forgotten their names already. They were really quick, friendly and professional.

Helpful?
9 months ago
5 out of 5 stars

Sofa delivery

I had an excellent experience with my sofa delivery thanks to Charlie and Matt. They were absolutely brilliant—so friendly, professional, and incredibly careful when handling the sofa. They took great care to ensure everything went smoothly and were a pleasure to chat with. It’s rare to come across such a great team who genuinely care about providing top-notch service.

Helpful?
9 months ago
5 out of 5 stars

Excellent service

The boys were both very helpful and charming. A very positive experience with this company from start to finish, thank you so much.

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Karen
Karen
1 reviews
9 months ago
5 out of 5 stars

Would heartily recommend

Really helpful team of delivery drivers meant that my new sofa really was a 'Ta dah!' moment. They contacted me beforehand, delivered within the time slot given, rang me 20 mins beforehand, and just made the whole experience very easy. Really nice and polite guys too. Would heartily recommend.

Helpful?
Jane
Jane
1 reviews
9 months ago
5 out of 5 stars

Great experience

Delivery was on time. Two very helpful and polite young men assembled and explained everything to me

Helpful?
9 months ago
5 out of 5 stars

Pete and Sal where very good

Pete and Sal where very good, friendly and efficient!

Helpful?
Michael Hill
Michael Hill
1 reviews
9 months ago
5 out of 5 stars

The delivery men were very polite

The delivery men were very polite, very efficient and did exactly what the messages from Empire Delivery said they would do. Thank you.

Helpful?
Alveena Khan
Alveena Khan
1 reviews
9 months ago
5 out of 5 stars

Pete and Sal were fantastic

Pete and Sal were fantastic. They were on time as advised prior with the courtesy call. They were extremely helpful and professional and ensured my hallway left no marks as I recently got it painted. Keep up the good work. Mr & Mrs Khan 😊

Helpful?
9 months ago
5 out of 5 stars

Great experience from Pete and Sal :)…

Great experience from Pete and Sal :) Super professional, helpful and friendly, we were kept informed on times for delivering our lovely sofa and it was brought it and assembled quickly and with care 😊 very happy customers

Helpful?
9 months ago
5 out of 5 stars

Sofa and chair delivery.

Pete and Sal kept us informed of delivery time and arrived slightly earlier than scheduled which was really helpful. Pete and Sal were friendly, extremely professional and careful when bringing our new sofa into our house. Excellent service.

Helpful?
Tony Harland
Tony Harland
1 reviews
9 months ago
5 out of 5 stars

Pete & Sal from Empire Delivery were…

Pete & Sal from Empire Delivery were excellent and friendly throughout. We were provided a delivery slot and then they rang us when 20 minutes out. The Cocoon sofa bed had to be partially dismantled to get it up the stairs which they did with no bother. Once re assembled they then give us a demonstration on the how the bed folds out and some safety/care pointers as well. All rubbish was removed afterwards as they proceeded onto their next job.

Helpful?
Sam
Sam
1 reviews
9 months ago
5 out of 5 stars

Delivering sofa

The delivery guys rang 20 mins before they arrived, were super friendly and unpacked/put the sofa together. We live on a slope so not the easiest property to find or deliver to. They were fab. Thankyou

Helpful?
9 months ago
5 out of 5 stars

Great delivery company

Great delivery company. They were very polite, good mood and very aware of the house surrounding when delivering. Pete and Sal travelled the whole country and arrived at earliest of the time slot said. Fantastic!

Helpful?
9 months ago
5 out of 5 stars

Sofa delivery

Pete and Sal called ahead to say they would arrive in 20 minutes. They followed my instructions regarding the long driveway and delivered the product on time. They removed the packaging and left after 10 minutes. A faultless delivery.

Helpful?
Selina Fan
Selina Fan
1 reviews
9 months ago
5 out of 5 stars

Fabulous service

Friendly, polite and efficient. Took great care of the delivery and removed all the packaging. Great service.

Helpful?

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