Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Andrew Renton
Andrew Renton
1 reviews
4 months ago
5 out of 5 stars

Delivery Experience

A very good experience with this delivery company. They kept me regularly informed of when delivery would happen. One of the best delivery companies that I have come across.

Helpful?
4 months ago
5 out of 5 stars

Great service

Noah and Vince were very polite and helpful. Furniture built and positioned correctly. Thank you

Helpful?
4 months ago
5 out of 5 stars

The team Pete

The team Pete, Paul and Sal,was on time and very polite and professional They did a fantastic job

Helpful?
beth thornton
beth thornton
1 reviews
4 months ago
5 out of 5 stars

Great delivery

Great delivery - glad to have the notification when 20 mins away and a phone call on arrival to confirm. Noah and Sal were very friendly and helpful!

Helpful?
4 months ago
5 out of 5 stars

Excellent service

Excellent service! I was kept informed of delivery, even had a phone call 20mins before they arrived. The delivery guys were very efficient and helpful, even protecting my front door and frame.

Helpful?
4 months ago
5 out of 5 stars

I was very impressed with the delivery

I was very impressed with the delivery. The guys were very helpful and polite. They are a credit to you. Thank you. Best wishes.

Helpful?
Melissa Clare
Melissa Clare
1 reviews
4 months ago
5 out of 5 stars

Absolutely fantastic service from Sal…

Absolutely fantastic service from Sal and Noah well done boys keep up the great work and customer service - not many guys like you - your bosses should be proud ⭐️⭐️⭐️⭐️⭐️

Helpful?
Jeremy Chase
Jeremy Chase
1 reviews
4 months ago
5 out of 5 stars

Helpful and clear communication prior…

Helpful and clear communication prior to delivery and on the delivery day 2 very helpful and professional men carefully delivered our sofa. Great customer service and would highly recommend.

Helpful?
4 months ago
5 out of 5 stars

Great service

Great service, we received confirmation of delivery date in advance, a reminder the day before with a time slot and a message on the day with a 20 minute notice. Guys, Noah and Oscar, were brilliant, very polite and friendly, placed the items where we wanted, unpacked and removed all of the packing materials, quick, quiet and efficient, would strongly recommend this delivery crew

Helpful?
Marvin
Marvin
1 reviews
4 months ago
5 out of 5 stars

Arrived on time

Arrived on time, were professional, polite and efficient.

Helpful?
Jim
Jim
1 reviews
4 months ago
5 out of 5 stars

Chris V and Sal were on time and very…

Chris V and Sal were on time and very helpful.

Helpful?
Alan Davis
Alan Davis
1 reviews
4 months ago
5 out of 5 stars

Efficient

Very prompt, efficient and polite.

Helpful?
JC
JC
1 reviews
4 months ago
5 out of 5 stars

Excellent couple of lads delivering our…

Excellent couple of lads delivering our sofa with care, they give you a 20 minute time slot when they will arrive and they are. I would have them delivering again. Well done.

Helpful?
Louise
Louise
1 reviews
4 months ago
5 out of 5 stars

Excellent service

Excellent communication, timely and helpful. Assembled the bed and took packaging.

Helpful?
Jen
Jen
1 reviews
4 months ago
5 out of 5 stars

All around positive experience.

Communication with Sit and Sleep was fantastic. They answered emails about delivery very promptly and did everything they could to accommodate me. Futon is amazing. Easy to assemble and very comfortable. Delivery company was very professional and communicated well about timings. They were on time, incredibly courteous and quick. Overall a fantastic experience.

Helpful?
4 months ago
5 out of 5 stars

Delivered on time

Delivered on time, really helpful and friendly

Helpful?
4 months ago
5 out of 5 stars

Excellent delivery and set up

The delivery happened a while ago and I'm writing so much later because I'd misplaced the leaflet, but these guys were so good that I am just keen to leave them a review even 9 months after the delivery. Pete and Lumfar were personable, competent, fast and considerate. Months later, I still remember their advice as to how to handle my sofa bed, because it was clear, relevant and practical. They did a great job and at no point have I had a problem with the way they set up things. Super skilled. Would definitely recommend.

Helpful?
Jeremy Evans
Jeremy Evans
1 reviews
4 months ago
5 out of 5 stars

Best delivery guys ever …..

The two guys (Oscar and Pete) were both interested and respectful. They covered front door, removed all delivery packaging and ensured everything was ok with my new sofa. Having had many items delivered over the years these were two of the best delivery guys.

Helpful?
4 months ago
5 out of 5 stars

Great service

Oscar and Pete were great. 5 stars!

Helpful?
K Bowen
K Bowen
1 reviews
4 months ago
5 out of 5 stars

Early delivery

Noah & Sal called ahead to let us know they were on their way. Arrived promptly and were very efficient, friendly and professional.

Helpful?

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