Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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9 months ago
5 out of 5 stars

Pete excellent serviceand Sal were excellent

Pete and Sal were excellent. Very friendly and efficient. Great service!

Helpful?
Mrs WOOD
Mrs WOOD
1 reviews
9 months ago
5 out of 5 stars

Empire Delivery …

Pete and Sal were courteous friendly and professional they looked after my property and delivery was excellent

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9 months ago
5 out of 5 stars

Excellent delivery process

Excellent delivery process, polite delivery team.

Helpful?
tomas andrews
tomas andrews
1 reviews
9 months ago
5 out of 5 stars

Friendly deliver team

Friendly deliver team. Provided notice before delivering. Only issue was the inflexible option for delivery. If you can't make a slot you have to wait a week for the next one. Not very flexible but got it in the end!

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Lou Madhu
Lou Madhu
1 reviews
9 months ago
5 out of 5 stars

Friendly, on time and fully assembled everything

The delivery guys were on time, carried everything up and put it all together for us which wasn't expected. Super friendly and much appreciated!

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Gill Smith
Gill Smith
1 reviews
9 months ago
5 out of 5 stars

They arrived early and did a good job

They arrived early and did a good job, making sure the sofa was in exactly the right place we wanted before leaving. They were polite and friendly.

Helpful?
9 months ago
5 out of 5 stars

Excellent service.

Excellent service. Great communication before delivery. Pete and Sal were professional, efficient, polite and very friendly

Helpful?
Siobhan Smith
Siobhan Smith
1 reviews
9 months ago
5 out of 5 stars

Happy customer!

Faultless delivery today, I’m really impressed! Great communication beforehand and then delivered on schedule by really polite and helpful delivery guys. Totally hassle-free which doesn’t happen often. Thank you.

Helpful?
Simon Henser
Simon Henser
1 reviews
9 months ago
5 out of 5 stars

Pete and Sal were very professional…

Pete and Sal were very professional great amabassdors for the company. Great to be kept updated with the time of delivery and did a great job.

Helpful?
Joyce Brum
Joyce Brum
1 reviews
9 months ago
5 out of 5 stars

Delivery notifications and furniture assembly really good.

Pete & Sal were great and the delivery and furniture assembly went without a hitch. The also took time to double check how we needed the furniture assembled and to make sure we knew how to operate it.

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9 months ago
5 out of 5 stars

Sofa delivery

Pete and Sal just delivered sofa for me. They are excellent, very professional, fast and helpful. Highly recommend them.

Helpful?
Katia Hess
Katia Hess
1 reviews
9 months ago
5 out of 5 stars

Great service!

Great service!

Helpful?
FISHER
FISHER
1 reviews
9 months ago
5 out of 5 stars

Sofa Delivery

I found Empire Delivery offered an excellent service. Our sofa had to be constructed in situ adding the arms on after it arrived. The two delivery guys were really pleasant, efficient and considerate in asking about removing their shoes. They are also obviously very experienced and competent. All wrapping was taken away and I can now enjoy my new sofa!

Helpful?
9 months ago
5 out of 5 stars

Excellent arrived on time very polite…

Excellent arrived on time very polite and very helpful.

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Gabriella
Gabriella
1 reviews
9 months ago
5 out of 5 stars

Very satisfied with the servicel

The delivery was very puntual, great communicationall way through, the guys were pleasant and polite, quick to assemble the parts They removed all the packaging.

Helpful?
9 months ago
5 out of 5 stars

the delivery of a sofa was perfectly on time, the two gentleman were quick, efficient ,professional. Beautiful sofa from The English sofa Compny, just as expected

the delivery of a sofa was perfectly on time ,the two gentlemen were quick, efficient, professional. Beautiful sofa from The English sofa company, just as expected.

Helpful?
Nick Benson
Nick Benson
1 reviews
9 months ago
5 out of 5 stars

Took the sofa upstairs

Took the sofa upstairs, need the mechanism removing which they were happy to disassemble and reassemble

Helpful?
STUART
STUART
1 reviews
9 months ago
5 out of 5 stars

Peter and Lumear - great job!

Peter and Lumear were on time, very helpful and super knowledgable.....great job

Helpful?
Daniel
Daniel
1 reviews
9 months ago
5 out of 5 stars

Thanks Pete & Sal !

Thanks Pete & Sal ! Very quick and efficient delivery of a heavy sofa bed.

Helpful?
Nick
Nick
1 reviews
9 months ago
5 out of 5 stars

Great experience

Excellent communication, polite and courteous staff who did an amazing job

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