Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Mel Smith
Mel Smith
1 reviews
7 months ago
5 out of 5 stars

Excellent and reliable service

Joseph and Sal delivered our new chair promptly and politley. A most excellent and efficient delivery, great service. I cannot fault them.

Helpful?
Sarah
Sarah
1 reviews
7 months ago
5 out of 5 stars

Joseph & Saul were really friendly

Joseph & Saul were really friendly, polite, helpful & professional. Great team!

Helpful?
Richard G
Richard G
1 reviews
7 months ago
5 out of 5 stars

Excellent speedy service.

Pete & Charles, were very good, friendly and must professional - thank you.

Helpful?
Chris
Chris
1 reviews
7 months ago
5 out of 5 stars

Pete and Charlie did a great job on the…

Pete and Charlie did a great job on the delivery, friendly and quick put the sofa together and took away all the packaging

Helpful?
7 months ago
5 out of 5 stars

My delivery and sofa setup was smooth…

My delivery and sofa setup was smooth and the experience made better by the friendly service offered by Pete, Sal & Lewis - thankyou

Helpful?
7 months ago
5 out of 5 stars

Delivery from The Chesterfield Company…

Delivery from The Chesterfield Company by Pete, Sal and Lewis was great. Contacting me to let me know they were on their way. Arrived on time where very efficient bringing the sofas in with great care - getting rid of all the packaging. Excellent service. Thank you.

Helpful?
A S
A S
1 reviews
7 months ago
5 out of 5 stars

Delivery of two sofas

Delivery of two sofas. Pete and Sal were very careful and very friendly and helped to flag up marks that were clearly sustained in the manufacture/storage which the retailer acknowledged and dealt with.

Helpful?
Isabel Allen
Isabel Allen
1 reviews
7 months ago
5 out of 5 stars

Pete and Sal were brilliant

Pete and Sal were brilliant. The communication was great; they arrived when they said they would and were friendly, efficient and brilliantly helpful. A really great experience.

Helpful?
SS
SS
1 reviews
7 months ago
5 out of 5 stars

Excellent delivery experience

We were very pleased with the delivery of our Cocoon sofabed. The communication leading up to the delivery was great. Pete, Sal, and Charles were friendly, efficient, and respectful.

Helpful?
Colin
Colin
1 reviews
7 months ago
5 out of 5 stars

Chris V and Max P were top notch.

Chris V and Max P were top notch. I work in commercial fit out so have a lot of furniture delivered. Whilst a one off domestic delivery is a bit different I still think I’ve seen enough to be able to have a well considered opinion. Have to say Empire were represented fantastically well by these two. Empire were communicative, prompt and thoroughly professional throughout. The actual delivery was seamless and I can’t speak highly enough of them

Helpful?
Tanya
Tanya
1 reviews
7 months ago
5 out of 5 stars

Outstanding customer service!

Their customer service was outstanding, including the delivery company they use! The futon base is extremely well-made and was easy to put together. The futon itself is super comfy. Overall I'm very happy with this purchase.

Helpful?
Jenny
Jenny
1 reviews
7 months ago
5 out of 5 stars

Great communication and professional…

Great communication and professional service.

Helpful?
7 months ago
5 out of 5 stars

Very good service

Very good service , they have been delivering to me twice this month, great guys and could recommend to all.

Helpful?
Chris M
Chris M
1 reviews
7 months ago
5 out of 5 stars

Excellent friendly service

Pete and Charles were very polite and friendly. They took great care bringing in our new sofa, assembled it and took the packaging away. We were also kept informed about their arrival time. Excellent service all round. This is a really first class company.

Helpful?
7 months ago
5 out of 5 stars

Excellent

Excellent, contacted us on promised times and arrived exactly on time too. Two very polite gentlemen, put sofa bed in situ, showed us how it worked and took all packaging away. Can’t recommend highly enough. Thank you

Helpful?
7 months ago
5 out of 5 stars

Pete and Sal were very friendly; professional; efficient

Pete and Sal were very friendly, professional and efficient. We appreciated the fact that they came so early in the morning and made no reference to that at all. I was really impressed and pleased with their performance today.

Helpful?
Henry
Henry
1 reviews
7 months ago
5 out of 5 stars

Thank you Pete and Charles

Thank you Pete and Charles, sofa bed delivered, brought in and assembled without any fuss or drama. Care taken to explain operation of sofa bed. Good job

Helpful?
Ben Krajewski
Ben Krajewski
1 reviews
7 months ago
5 out of 5 stars

Friendly & Efficient

Friendly, efficient, no-hassle delivery. Great service!

Helpful?
Diego
Diego
1 reviews
7 months ago
5 out of 5 stars

Excellent job

Pete, Max and Charles did an excellent job delivering my sofa. They were respectful and professional at all times. Thank you!

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Empire Delivery

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.