Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Lizg
Lizg
1 reviews
7 months ago
5 out of 5 stars

Pete and Max P could not have been more…

Pete and Max P could not have been more helpful, polite, cheerful and engaging. They were most efficient at their job too- removing a heavy mattress and carrying downstairs with minimal fuss.

Helpful?
Mary Johnson
Mary Johnson
1 reviews
7 months ago
5 out of 5 stars

Will and Sol were lovely fellas

Will and Sol were lovely fellas , prompt and cheerful

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Kenneth lomax
Kenneth lomax
1 reviews
7 months ago
5 out of 5 stars

Excellent service

The 2 delivery guys Pete & max p,were great &very helpful nothing was too much trouble for them.well done to both of them many thanks 🤗.

Helpful?
7 months ago
5 out of 5 stars

Crewe was very friendly and helpful

Crewe was very friendly and helpful, very polite.

Helpful?
Mìke Nixon
Mìke Nixon
1 reviews
7 months ago
5 out of 5 stars

Fantastic delivery experience

Great communication by text before delivery. Arrived on time. Unpacked and assembled sofa bed. Removed all packaging. Demonstrated how sofa converted to bed and back. Even asked if we would like them to remove their shoes which was refreshing. 2 guys where friendly and helpful. All in all a fantastic delivery experience. Thank you.

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jenny byrne
jenny byrne
1 reviews
7 months ago
4 out of 5 stars

Overall good but initial issue with scheduling…

Initial slightly issue with scheduling delivery date - with no real flexibility regarding dates offered. However when our problems in accepting delivery were brought to their attention they did offer additional more suitable date that we could manage. Communication on the day of delivery was excellent. They turned up exactly in time and were very professional and courteous in bringing the heavy item up to the flat and assembling it. Overall highly satisfied with the service

Helpful?
Mary Bourak
Mary Bourak
1 reviews
7 months ago
5 out of 5 stars

1st rate

Excellent communication, amazing delivery men. Helpful friendly and polite. Took the goods to where the back garden which was extremely helpful as I wouldn’t have been able to lift them. 1st rate service. You don’t get that often these days. Keep up the good work.

Helpful?
Helen
Helen
1 reviews
7 months ago
5 out of 5 stars

Delivery men were amazing

Delivery men were amazing

Helpful?
Anne
Anne
1 reviews
7 months ago
5 out of 5 stars

Pete and Sal were great very efficient…

Pete and Sal were great very efficient friendly, helpful and tidy Great service,

Helpful?
Penny Holmes
Penny Holmes
1 reviews
7 months ago
5 out of 5 stars

Efficient service

Great and prompt service, arrived as told very efficient mend and replace damaged part thank you.

Helpful?
Helen
Helen
1 reviews
7 months ago
5 out of 5 stars

Jamie and Charlie Very polite and…

Jamie and Charlie Very polite and efficient checked everything and moved where I wanted

Helpful?
Doug Laird
Doug Laird
1 reviews
7 months ago
5 out of 5 stars

Very quick

Very quick, very friendly and doing a great job.

Helpful?
Bec Aoude
Bec Aoude
1 reviews
7 months ago
5 out of 5 stars

Pete and Sal were awesome

Pete and Sal were awesome. Friendly, quick and great delivery service.

Helpful?
Nichola Lee
Nichola Lee
1 reviews
7 months ago
5 out of 5 stars

Great service

Excellent communication before delivery. Very helpful and cheerful guys, thank you! Put the bed together and did a demo of how it worked.

Helpful?
Mitesh Shah
Mitesh Shah
1 reviews
7 months ago
5 out of 5 stars

10/10 service

We had our sofa bed delivered by Pete and Sal. They were great, on time, very courteous, really friendly and polite. They worked quickly and professionally and gave us a really good demo on how to use the sofa bed. They really respected the property and left everything exceptionally tidy.

Helpful?
David Newman
David Newman
1 reviews
7 months ago
5 out of 5 stars

Sal & Joseph were excellent

Sal and Joseph were very polite and quick workers. They delivered our sofa and built it in our room quickly and professionally. Can't fault the service. Excellent job.

Helpful?
Lynn
Lynn
1 reviews
7 months ago
5 out of 5 stars

Great delivery of my sofa bed…

Good communication and friendly and efficient delivery service from Pete and Sal. They demonstrated turning the sofa to a bed and we're very helpful assisting me taking the old sofa to the refuse store for collection.

Helpful?
Tara Davies
Tara Davies
1 reviews
7 months ago
5 out of 5 stars

Great service

Great service . Pleasant delivery chaps

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7 months ago
5 out of 5 stars

Could not have asked for anything more

Could not have asked for anything more. Gave us date then a three window, then updated prior to arriving. Once here Pete and Max P brought our couches in unpacked and removed packaging and were very professional and pleasant despite it being last drop at 830pm having left home at 5am. Well done guys

Helpful?
Tony Reekie
Tony Reekie
1 reviews
7 months ago
5 out of 5 stars

Service was above and beyond

Many thanks to Pete and Max.P with their delivery of a sofa today. They went above and beyond the call of duty to get it into a rather tight space and were both friendly and professional. A great service and many thanks to both of them.

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