Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Celine
Celine
1 reviews
6 months ago
5 out of 5 stars

Very helpful delivery man

Very helpful delivery man. Was happy to help me get the mattress out of the box and onto the bed, which in the past has not always been the case!

Helpful?
6 months ago
5 out of 5 stars

Great service

Great service, smooth delivery called. 20 minutes before. Unpacked it all, even took of their shoes when bringing it in to not ruin the rug. Very polite

Helpful?
Consumer
Consumer
1 reviews
6 months ago
5 out of 5 stars

Superb communication with accurate time…

Superb communication with accurate time scales. Furniture delivered and unpacked with care. Couriers polite and efficient.

Helpful?
6 months ago
5 out of 5 stars

Great product great service

We had a bit of a challenge getting the bed upstairs… but the team were excellent and made it work… thank you!! Love the product and best sleep ever!!

Helpful?
Claire Marsh
Claire Marsh
1 reviews
6 months ago
5 out of 5 stars

The drivers Pete and Sal were amazing

The drivers Pete and Sal were amazing, delivered our sofa very professionally with due care and attention. They was very polite and respectful, highly recommend

Helpful?
Cath
Cath
1 reviews
6 months ago
5 out of 5 stars

Pete and Sal where brilliant

Pete and Sal where brilliant managed to get my very large sofa in without any problems , polite and professional!

Helpful?
Heidi Marston
Heidi Marston
1 reviews
6 months ago
5 out of 5 stars

Pete and Max P were really friendly

Pete and Max P were really friendly, polite and helpful. They were efficient and took care.

Helpful?
Mary
Mary
1 reviews
6 months ago
5 out of 5 stars

An excellent experience.

Communication excellent, as was timing. Their unpacking of my sofa (from English Sofa Company) also faultless.

Helpful?
Robert Poole
Robert Poole
1 reviews
6 months ago
5 out of 5 stars

Sal and Lewis were excellent

Sal and Lewis were excellent. Great service, thanks.

Helpful?
6 months ago
5 out of 5 stars

Delivery was a dream

I was kept advised as promised. The 2 delivery men Joseph and Sol were lovely, very friendly and professional, they made everything painless and explained in detail how the sofabed works.

Helpful?
Ros Griffiths
Ros Griffiths
1 reviews
6 months ago
5 out of 5 stars

Fantastic delivery service

Fantastic delivery service by 2 outstanding professional guys, Peter & Vince. Chairs were delivered directly to the room of our choice, all cushions set up as shown on the website and all packaging removed. Would highly recommend Empire Delivery and will definitely use their service again.

Helpful?
Amy
Amy
1 reviews
6 months ago
5 out of 5 stars

Great, friendly, efficient

Great team, worked well

Helpful?
Mrs Collins
Mrs Collins
1 reviews
6 months ago
5 out of 5 stars

Prompt and efficient service.

Prompt and efficient service. Our delivery was placed in the room requested with all packaging removed and taken away. Both the lads were friendly and polite. Very high standards set apart from all the rest and I recommend them without hesitation.

Helpful?
Lloyd Bennett
Lloyd Bennett
1 reviews
6 months ago
5 out of 5 stars

Pete and Vince were great

Pete and Vince were great, friendly and got the job done quickly! Highly recommend.

Helpful?
Jane M
Jane M
1 reviews
6 months ago
5 out of 5 stars

Great customer service experience

Great customer service experience, good communication throughout and helpful professional staff. Rare to be impressed with a delivery company but pleasantly surprised.

Helpful?
6 months ago
5 out of 5 stars

Friendly and professional service

Friendly and professional service, really appreciate it!

Helpful?
Kamrun Medora
Kamrun Medora
1 reviews
7 months ago
5 out of 5 stars

Very quickly

Very quickly

Helpful?
7 months ago
5 out of 5 stars

Chris and Sal

Chris and Sal, were lovely. So pleasant and also efficient. Both were very careful of both the house and the sofa. A great delivery experience.

Helpful?
Simonetta P.
Simonetta P.
1 reviews
7 months ago
5 out of 5 stars

Punctual and professional

All great: phoned to say they were arriving, assembled the couch in no time and took all the packaging away with them all while being respectful and professional.

Helpful?
7 months ago
5 out of 5 stars

Friendly helpful drivers

Friendly helpful drivers. Came within the time slot we were given, called ahead to let us know when they were 20 minutes away. Perfect service.

Helpful?

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