DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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over 1 year ago
5 out of 5 stars

Professional

Professional, great customer service, and friendliness. Will definitely come back.

Helpful?
over 1 year ago
5 out of 5 stars

The west houston location was amazing

The west houston location was amazing. Excellent customer service took the time to explain everything

Helpful?
Shelly Murray
Shelly Murray
1 reviews
over 1 year ago
5 out of 5 stars

Loving my new ride

Staff was great. Very friendly and informative.

Helpful?
over 1 year ago
5 out of 5 stars

Thank you Vanessa!

Vanessa made my experience great. She was helpful, friendly and professional throughout my visit. I was able to make a comfortable decision because she provided me with in depth details regarding all of the options available to me.

Helpful?
over 1 year ago
2 out of 5 stars

Everyone in the store was great

Everyone in the store was great. None of what happened was their fault but I purchased a car. It didn’t start after doing the checks on everything. Also I think after putting almost $3000 down I should have at least had a full tank of gas not an empty tank of gas to drive back And the new car that I purchased also needs a new battery .

Helpful?
Alberto Garza
Alberto Garza
1 reviews
over 1 year ago
5 out of 5 stars

Walter definitely mad our experience…

Walter definitely mad our experience very good , he help us out and got us in our car and made are day . Thank you Walter for your help and kindness

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over 1 year ago
5 out of 5 stars

The sales Rep

The sales Rep. Belinda was patient and provided awesome customer service.

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Tammy Davis
Tammy Davis
1 reviews
over 1 year ago
5 out of 5 stars

Juan was amazing he was very helpful in…

Juan was amazing he was very helpful in answering my questions and got me in to a my new Hyundai

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over 1 year ago
1 out of 5 stars

The Approved form was a lie

The form said online that I was approved. After spending two hours of my time just sitting and waiting at the dealership, they said that they don't finance gig workers. I told them that on my application! They could have let me know the answer before wasting my time at the Live Oak, TX dealership.

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Dan
Dan
1 reviews
over 1 year ago
5 out of 5 stars

Helpful staff

First time buying having outside financing and the team here went above and beyond with helping me navigate the process and get me in the vehicle I wanted

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over 1 year ago
5 out of 5 stars

New Dealer New experience

When I stumbled upon DriveTime and have not heard of it before I was nervous about the customer service. However, the guys were very welcoming! My experience, after a difficult time with other dealerships that same day, was refreshing. Jordan Sims handled everything smoothly with a professional humbleness to him. I didn't feel pressured when the wonderful options were given. I felt at home as the guys went about their normal banter including me in their silly conversations. Other than computers wanting to act slow not just with them but banks as well that day. We were able to fill our time chatting. I will defiantly recommend DriveTime to any I hear looking for cars. And of course, I'll return when I need a new car in the future. They were transparent with their information and answered questions efficiently. Add them to your list of dealerships to visit! Thank you again for a wonderful experience.

Helpful?
over 1 year ago
5 out of 5 stars

Grace Elliott was very helpful and…

Grace Elliott was very helpful and sweet she made me visit sweet and smooth

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over 1 year ago
5 out of 5 stars

The decision and down payment is true once u done with application

Quick and convenient Also get ur hard at time of purchase no dmv line later

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Corey Morton
Corey Morton
1 reviews
over 1 year ago
5 out of 5 stars

What made my experience great was the…

What made my experience great was the outstanding customer service and overall genuineness of the sales representatives. Very personable and didn’t come off desperate and pushy. I’m definitely coming back to get another car next year. Shot out to the General Manager Quinton Lane for facilitating great staff.

Helpful?
over 1 year ago
5 out of 5 stars

Great people every thing went well…

Great people every thing went well thank you

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