DriveTime Car Sales

We were not looking to purchase a new vehicle but due to an accident it was a necessity. Tim made the whole process easy peasy.

Had some difficulties with the vehicle I wanted, mechanical, returned it and, though eventually I did get another vehicle that I am happy with, it was a bit of a struggle to exchange.

I gave a good review for this dealership before I got the car home. The car was not detailed properly, and my seat belt alarm will not go off. If I could take that review back I would. What made it worse, one of their reps called me to congratulate me on the purchase and ask me was everything going ok. I told him about my issues, he brushed it off and hung up on me Do not buy from this dealership

Justen was God sent. He was very knowledgeable and he took his time to help me understand everything. Thanks Justen

It was the worse experience ever, car broke down several times, it was a nightmare!!

Got Pre Approved On Line In Montclair But Once We Got There It Was Actually A Different Story my & Wife Got Approved With 0 Down But not True it’s was actually a waste of our day coming from the high desert they should’ve told us all this over the phone, but instead we got down there and totally waste of our time and day so tired

I haven't had the vehicle but a few days but even @ that, I like it, was very satisfied with there customer service.

Recommends100%

Summer was amazing!!! She gave us all of the options and actually provided a better vehicle than the one we were looking at. She explained everything in great detail and was patient when we had a lot of questions. Mr. Sherrod introduced himself and made sure we were satisfied. The entire experience was great!!!

My son and myself worked with Tyrell on Sahara we had a great experience! We picked a beautiful car he was very helpful, listened to our needs and did not try and push into something we couldn't afford. We will absolutely buy from him again.

A follow up to my review on June 7th. Still have not heard from my Salesperson John or the Manager. My husband got it to one of the shops on the warranty list on 6/10. He was there all day. They diagnosed the problem and repaired the vehicle according to what they thought was wrong with it. He gets truck back home gets up this morning goes to leave the house and the truck will not start. Yep thats right, it will not stop. So now the ones who repaired it says he will need to bring it back to the shop diagnose it yet again and go from there. This place is an hour away from where we live. Closest one to us. Now granted he is supposed to be working. So one of us is going to have to miss another day of work, because you know the cost of living is so cheap now, and take it back to see what is wrong with it now. Has DriveTime in Raleigh been inconvenienced? Absolutely not. Has John been inconvenienced and had to miss a day of work? Absolutely not. Has the poor excuse of a Manager been inconvenienced? Absolutely not. No me the customer has. Mind you I paid $3000 down on this vehicle yet not one sole from the hole of a business has contacted me. Please do not waste your time or money here, they are just out to make a sale and then you are screwed if anything goes wrong.

Customer service is scam. Commercials and online information not matching customer service specifications.

The people I worked with were really great!! Me and my husband had an awesome experience!!

Jesse made this extremely less painful. He was able to deal with our stress level of not knowing the new technology and a car payment. We haven’t had a car payment since 2004. We were extremely uneasy and he made everything easy. Including walking us through the new requirements for insurance on the vehicle on a Saturday afternoon. He walked us through the technology of the vehicle and the team helped program things and made sure I knew how to use it before we left. He is Amazing and the team is much appreciated! I am so grateful. He even walked us through how to get the interest rate down within 60 days. Thank you!

The salesman Joe was very nice and helpful. The process took a lot longer than I was told on line. I was there for 4 hours. I am happy with my purchase and the selections were very good.

Joe Molina the sales man made all this processes unpainful. Joe was helpful and was very good informed in the process of purchasing a vehicle. the staff was great also very well informed about policies and vehicle information. the service was excellent

I had a 10 am appointment from the moment my sister and I came in. Felt welcomed Shavon introduced herself and preceded to asked what was looking fit etc let’s just say I left with a new GMC

They say you can adjust your down payment and monthly payment that’s a complete lie my daughter went in thinking she was gonna put $500 down and she put $1500 also thought she was gonna pay about $350 but almost $500

My sales person was Yamilet, she was amazing. Yamilet made my experience quick and easy.

If i can give them 0 stars I would..they sold me a lemon..two days after leaving there lot the car was in the shop..motor mount broke, transmission mount broke,valve cover gasket leaking oil all over the engine, ignition switch broke,struts broke out of alignment and numerous other things.do not but a car from these people.i understand desperate times for desperate measures.theae people take total advantage of people. Silverrock lies to you about the 1500 mile warranty they will deny your claim noatter what the mechanic tells them