DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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Paul Cooksey
Paul Cooksey
1 reviews
about 1 year ago
5 out of 5 stars

Excellent and Professional Service All…

Excellent and Professional Service All Around 🙏🏾

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scott c
scott c
1 reviews
about 1 year ago
1 out of 5 stars

It's a scam

What an absolute joke. 30% APR offered. Stevie Wonder could find a better deal than what's offered on DriveTime.

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Patrick Burt
Patrick Burt
1 reviews
about 1 year ago
1 out of 5 stars

Garbage Buy!!!

1. You bullied me into a vehicle taking your sweet time when I had to go pick up ny kid and you KNEW IT!! 2. THIS vehicle WONT START!!! I HAVE A VIDEO SHOWING IT!!! 2 DAYS 2 DAYS and it's broken!!! I'm getting a lawyer today!!!

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Jessie Pajkos
Jessie Pajkos
1 reviews
about 1 year ago
5 out of 5 stars

Seamless and Fast process

Jay was great. He was fast and prompt. He had everything ready for me prior to my arrival. Whole process took about an hour. Great experience

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Michele G
Michele G
1 reviews
about 1 year ago
5 out of 5 stars

Amazing Staff!

Daeontae, Miguel and Dralon were absolutely amazing.

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Rhoda Henton
Rhoda Henton
1 reviews
about 1 year ago
5 out of 5 stars

My sales person was the absolute best.

My sales person was the absolute best.. She was very attractive , helpful, made sure that i was satisfied As well as very happy... Everything that i wanted i got and more you need more of her!!!

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LUIS MENDEZ
LUIS MENDEZ
1 reviews
about 1 year ago
5 out of 5 stars

Great service bought a A Nissan she was…

Great service bought a A Nissan she was very professional. She was very well spoken very kind and very warm. She’s very much an asset to your organization. She went above and beyond to explain things and show us things and her follow up was even pristine. Thank you for the great service.

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about 1 year ago
5 out of 5 stars

Had a Great experience as soon as we walked in.

As soon as we walked in DriveTime...Lance greeted us at the door, made us comfortable. He talked to me and asked what I wanted or needed in a vehicle. He made everything happen for me. He was great to talk to. He told me everything I needed to know about my vehicle. I got to drive away that day in Great vehicle that I Absolutely LOVE..Thank you Lance for everything. I will Definitely recommend Lance @ DriveTime

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about 1 year ago
5 out of 5 stars

Wanted to say Lashonda did a…car

Wanted to say Lashonda did an amazing job! She got me in and out she was very knowledgeable and went the extra mile to get me in my new suv ! Please ask for her if u looking to buy! Tysm Lashonda

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about 1 year ago
1 out of 5 stars

There was a Class Action lawsuit…

There was a Class Action lawsuit against DRIVE TIME CAR DEALER, aka UGLY DUCKLING for leaking confidential information of their customers. That lawsuit was filed in the Los Angeles Superior Court by named Plaintiff, Cheryl Long, an Individual, on behalf of herself and all others similarly aggrieved by defendants’ conduct as alleged herein v. DRIVE TIME, a California Business Entity; UGLY DUCKLING, a California Business Entity, et al., The Case No. BC 352 692 was assigned to the case. I believe the case was handled for the Plaintiff and the Class by Attorney Robert F. Brennan. Robert F. Brennan, Esq. and his firm, Brennan, Wiener & Associates at the time had an address of 3150 Montrose Ave., La Crescenta, California - you have to verify if they are still at this location, unfortunately, I do not have a phone number to give you, however, you can always contact the State Bar of California for current Attorney/Firm information. The Firm also published a Blog on their website detailing this case and their involvement in an Article entitled WRONGFUL CREDIT DAMAGE, IDENTITY THEFT AND DEBT COLLECTION ABUSE. There is a statue of limitation and they are still hounding me for $300. They are predatory and sell lemon cars. I spent more time fixing the car and could not get any. Walk away from this company. Fix your credit. There are some good subprime lenders out there that will work with you.

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Dashawn
Dashawn
1 reviews
about 1 year ago
5 out of 5 stars

My Experience at Drive time was great.

My Experience at Drive time was great. Kayla was really nice and the process was quick.

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MARCUS WARNER
MARCUS WARNER
1 reviews
about 1 year ago
5 out of 5 stars

Kevin was very patient to wait until I…

Kevin was very patient to wait until I could come to the appointment because I had home Improvement on at the same time. He walked through the hold process and very efficient with time.

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Erin Jonas
Erin Jonas
1 reviews
about 1 year ago
1 out of 5 stars

Shady

The next day after buying my car I noticed when it's started a big black cloud of smoke comes out of the exhaust. When I called the dealership the person that answered the phone talked to me like I was stupid and that was normal. He said since I purchased the car and drove it off the lot it now falls under the warranty. There is absolutely no way they did not know about an oil leak. The salesman, Isiah, was very patient.

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Amber Harris
Amber Harris
1 reviews
about 1 year ago
5 out of 5 stars

Rose was great!

Rose was great!

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Tianto Lee
Tianto Lee
1 reviews
about 1 year ago
5 out of 5 stars

These guys made my impossible situation…

These guys made my impossible situation possible..And they made the experience easy :)

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about 1 year ago
1 out of 5 stars

CROOKS!

These people are crooks. Don't walk away from them, run! They are the worst Preditory used car company out there.

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about 1 year ago
5 out of 5 stars

My experience was great

My experience was great. Enjoyed working with the staff there. W. Ellis was very good and easy to work with. I would highly recommend.

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Chuck
Chuck
1 reviews
about 1 year ago
1 out of 5 stars

DriveTime sold me a vehicle with a bad…

DriveTime sold me a vehicle with a bad battery. When I called in for help Alycia was very rude and did not care to help. She has no empathy for my situation and should not be in customer service treating people like this.

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Luis Naranjo
Luis Naranjo
1 reviews
about 1 year ago
4 out of 5 stars

Excelente trato en especial Jonatan…

Excelente trato en especial Jonatan mis respetos para ese vendedor de autos en hemeralopías el proceso lo hicieron bien fácil para mi sin tantas complicaciones muy flexibles y rápidos en el proceso . Gracias

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Teresa Ziats
Teresa Ziats
1 reviews
about 1 year ago
5 out of 5 stars

i did not need a down payment …

the income already verified was a great timesaver and our salesman Zachary Wright was wonderful and did everything very professional and made things smooth

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