DriveTime Car Sales

Very nice people. Didn’t feel rushed Very professional 😊

Thank you Ryan for your amazing customer service

Do Not buy a car from this place if you can avoid it! I bought a 2019 car for my daughter and also purchased thier extended warranty through Silver Rock. She's had the car exactly 6 months and placed roughly 5,000 miles on it. The car broke down due to the motor mounts breaking which then caused the serpentine belt to break. Motor mounts according to everyone but Silver Rock are part of the drive train which is covered. However, Silver Rock states since its the mounts it is not. Altough caused by the mounts, I get the belt and was willing to pay for that myself. Due to the delays and push back I got from both Drive Time and Silver Rock, I finally decided to bite the bullet and pay for the repair myself. Then it got worse....Come to find out, the motor mount has to attach to the Transmission mount/case and it was sheered off at or inside of the transmission (I do not know the proper terminology but more than happy to provide the repair estimate documents). Per two different mechanics, the only way for it to have been sheered was the car had to have been in an accident prior to purchase. This information was never disclosed to us at the time of sale. If that's not bad enough, due to the case/mount being sheered off, the transmission has to either be replaced or repaired for the tune of about $4,500.00. Again, Silver Rock warranty denied stating its not covered. I've called multiple times and get told the same answers. No one wants to take responsibility for the car being sold without disclosing an accident or for the warranty that covers both the drive train and transmission but yet refusing to pay. Neither Drive Time or Silver Rock are willing to assist and have turned a convenient blind eye. Unfortunately, both Drive Time and Silver Rock have left me no alternative other than to seek legal help. Please run as fast as you can from this place!!!!!!!!!!

The gentleman who sold me my car is one of a kind. He made the process so easy!!! Give that man a raise you show be happy to have such a great employee!!! Give that man a raise!! I can’t rember the name but he sold me a 2028 Kia sorento on Saturday in Greenville nc

My salesman, Eddie Fitzgerald, at the Memphis Winchester location was fantastic. He made it less painful than any of my previous auto purchases. He made us comfortable and not the usual stuffy experience I’ve had elsewhere.

Freddy was more than helpful! He made the process quick and painless, and was very helpful with such a great attitude! I had a great experience, thank you.

Sean C. was excellent and he made the process easy and very quick. He answered all of my question and and he was very thorough!. Way to go drive time!!!!

Rickey Bonds is a great salesperson come see him he will hook you up

Jada was an amazing person and made everything quick and easy! The whole crew is top notch! Plus I have a beautiful new (to me) car!!

My husband was able to get in and out, test driving the cars he was interested in, without any hassel. Linny was amazing coaching him through everything g so that it is complete.

There is NO WAY I'll ever enter into the Roundrock TX location Again, their bias about who THEY can fiance there overly priced vehicles. I'll drive and extra hour out to get EQual Quality Service in Temple TX!!!!

Datane was very helpful and honest.

Briana was great, she kept everything professional at the same time she was concern about us the customer. As long as she is at that location I will be back in due time.

The customer service made my experience great

Omgg I was very happy with the seize lady .she help me from the first step at in to the dealer and the must special thing she make happy and so very welcome amazing silks she have .love itttttt

Raven went above and beyond to make sure I left with a vehicle. Very sweet and kind. She gave me an excellent deal. I highly recommend you stop by this location and shop with her.

Danielle helped me from the moment I entered. She didn’t beat around the bush with anything and let me know my options for coverages. She was so very sweet and made my experience feel personalized and not robotic. I was in and hour in less than two hours which sounds like nothing when buying a car. The process was so easy. I came from out of town so they made sure to prepare me with the things I needed before driving all that way. I 100% would recommend Danielle to any and everyone. This was the best customer service experience I have ever received.

Bought a 2013 Hyundai. The next day had and still has trouble, they said they had no other car to transfer to. So they sent us to a service station and never replied back to service station so we still have a jacked up car.

Kayla was great help with getting me a new car!! Made the process smooth and easy. Would definitely recommend.

Jamaal made sure I found the right car. I got 2014 from them from a different salesman yesterday and I started having trouble with it on the way home. I took it back today and he got me a 2017 with a warranty and he was very patient and let me test drive several cars. If you need a car you better visit Drive time and ask for Jamaal Richard