DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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about 1 year ago
5 out of 5 stars

From San Antonio Alain was amazing…

From San Antonio Alain was amazing customer service skills. He made sure I was able to get the car I wanted. He said Temple they the car you want an I am calling a reserved the car. The staff at this dealership those two young ladies are amazing. New about the cars to the T.

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about 1 year ago
5 out of 5 stars

Easy smooth

Easy smooth

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joshua brown
joshua brown
1 reviews
about 1 year ago
1 out of 5 stars

This website is garbage

This website is garbage. I should not have to put my information in multiple times just to get some prices.

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Georgia Stone
Georgia Stone
1 reviews
about 1 year ago
5 out of 5 stars

The car salesman was very polite

The car salesman was very polite, and very helpful, knowledgeable.

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Zamir Jan
Zamir Jan
1 reviews
about 1 year ago
1 out of 5 stars

Bullshiittt too expensive and the apr…

Bullshiittt too expensive and the apr is too high just stop your add on social media stop it lier people..

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Jonelle Chee
Jonelle Chee
1 reviews
about 1 year ago
1 out of 5 stars

Stuck with a broken down Vehicle

I finance a car through Drive Time....if I could give it a zero I definitely would. When financing vehicle at the time another customer came in and stated to us to not to finance vehicle. He had vehicle problems on his vehicle he had purchased. Should of listen to the man. We figure we try and stay positive. But 3 weeks later traveling in it...it broke down on us. Now we're stranded in a city we don't even know. So to other PLEASE do not purchasea vehicle from Drivetime!!

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about 1 year ago
5 out of 5 stars

Very helpful very pleasant and answered…

Very helpful very pleasant and answered all my questions have to get in the right vehicle

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Christie
Christie
1 reviews
about 1 year ago
5 out of 5 stars

They made the entire experience…AMAZING

They made the entire experience positive in everyway! I couldn't have ask for better customer service and an overall seamless process! Would recommend to everyone!

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Gary Smith
Gary Smith
1 reviews
about 1 year ago
2 out of 5 stars

The salesman was nice

The salesman was nice, but the car I picked has some issues which is concerning. There was water inside the reservoir tank instead of coolant and the car has overheating issues. The brakes and rotors still need to be replaced also this is all within the first 30 days of purchase. I would say making sure the vehicles are ready for sale could use some work other than that, I really cant complain.

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Robin Banks
Robin Banks
1 reviews
about 1 year ago
1 out of 5 stars

My experience a customer has been a…Joseph Johnson admit bank fraud to me to get a sale I'm filing a police report against Drivetime on 1515 E Bell Rd Phoenix AZ 85021

My experience a customer has been a nightmare at Drivetime on 1515 E Bell Rd afterwards purchasing a vehicle to find out salesman Mr, Joseph Johnson did bank fraud to get my bank to get sale. Forging my signature and not getting my consent to add and or on my title registration and adding a three-time DUI revoked license holder to the title registration application. Without my consent without my signature it was forgery. I had file a police report against Drivetime and their willing to take me off this Registration or Loan. If anyone can help me with this please reach out. As a customer I'm very disappointed in Drivetime and will not referral anyone because they are misleading to people

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Grace
Grace
1 reviews
about 1 year ago
5 out of 5 stars

Excellent experience with…

We had an excellent experience with DriveTime! From start to finish, their service was outstanding. Everyone was friendly, professional, and attentive to our needs, making the entire process smooth. Walter, Clay, and Daniel went above and beyond to ensure my husband and I were satisfied. We highly recommend DriveTime to anyone looking for a reliable and customer-focused car dealership. We will be returning for future purchases!

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Consumer
Consumer
1 reviews
about 1 year ago
2 out of 5 stars

Charge more for something that cost less scam

this place will charge you 23,000 for a 2015 car knowing it cost less on the market I manage to get it down 8,000 but by far the second worse experience with a car dealership.

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Toni Smith
Toni Smith
1 reviews
about 1 year ago
5 out of 5 stars

Helpful

Raven was great with helping me with my car buying experience

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David Herrera
David Herrera
1 reviews
about 1 year ago
5 out of 5 stars

James was great and informative

James was great and informative. Also low pressure across the board. He never tried to push me into a vehicle I didn’t want, and was patient with our needs. We love our Jeep Grand Cherokee, thanks!

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about 1 year ago
5 out of 5 stars

Fast and friendly

Great group of Women way to go Brittany and Marissa!!! You need a raise lol

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ralf conner
ralf conner
1 reviews
about 1 year ago
5 out of 5 stars

Our sales girl

Our sales girl, Tameka was an extremely patient nice knowledgeable a credit to your business. I cannot say enough good things about her. She got us into a car that we needed is what we needed to so I give her all the accolades you could give someone.

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about 1 year ago
5 out of 5 stars

Rufus and Quinton

Rufus Osby is an awesome salesman. He maintained professionalism throughout my car-buying process, while still being personable. He was thorough and efficient. Rufus is a wonderful representation of great customer service. Quinton Lane made us feel welcome. He also was very knowledgeable and courteous. Thanks y'all for getting me into the jeep I wanted for my birthday. I'll be back. ♥

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Friday Kuy
Friday Kuy
1 reviews
about 1 year ago
5 out of 5 stars

Mark and Charles has make the process…

Mark and Charles has make the process easy and answer all our questions . We made a purchased , thank you guys !

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Elwood Thomas
Elwood Thomas
1 reviews
about 1 year ago
1 out of 5 stars

Selling cars that should not pass…

Selling cars that should not pass inspection. I was told that about my car I bought 10 days ago of which it’s been in the shop for all but 4. New motor water pump vvt solenoid now shocks struts new engine. What a joke don’t trust it

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Belinda Davis
Belinda Davis
1 reviews
about 1 year ago
5 out of 5 stars

I appreciate the friendly attitude that…

I appreciate the friendly attitude that everyone gave to me and my son. Logan and Gabrielle were the two women that stuck with us through thick and thin. They were very patient and informative with the information that we needed in order to make the process go through smoothly. I would suggest and recommend drive time in Wilmington North Carolina at any time. I appreciate the quality and experience that they have as far as their job because going someplace and they not know exactly what they're doing how am I supposed to know what to do if they don't know but by the grace of God I didn't have that issue at all so I would truly like to say thank you Logan and Gabrielle for all the work that y'all have done for me and my son.

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