DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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about 1 year ago
3 out of 5 stars

Warning

The tire pressure monitoring system warning light came on less than 7 hours from when I drove it off the lot. Super pissed. They didn’t even apologize when I contacted them; they just gave me the 800 number for the warranty place.

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Mario K
Mario K
1 reviews
about 1 year ago
5 out of 5 stars

Quick and easy process

Quick and easy , friendly welcoming staff and very informative. They got me in the car I wanted with the down payment I stated . Ask for Summer Jones Customer experience

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nicole busby
nicole busby
1 reviews
about 1 year ago
1 out of 5 stars

Got a car there was a broken part and I…

Got a car there was a broken part and I had to go get it from autozone for $70. Asked for reimbursement and was not given any options, only told no. Next time they should really look over their cars better. It was clearly a broken part no on could miss.

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Mxrdx Vibes
Mxrdx Vibes
1 reviews
about 1 year ago
5 out of 5 stars

Jasmine was very helpful and a…

Jasmine was very helpful and a wonderful sales person. She was very professional, proficient, and an all around nice person. I highly recommend dealing with her at Drivetime Macon.

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Hank
Hank
1 reviews
about 1 year ago
1 out of 5 stars

Don’t trust the ratings

Get the extended warranty because you will need it. Had my Ford for 11 days, eleven days and the driver shift completely stopped working. Couldn’t drive it until I got it towed to the mechanic and fixed. CFPB has a lawsuit. They need to be looked at closer! CFPB took action against a "buy-here, pay-here" car dealer. Drive Time must pay $8,000,000 as a civil money penalty, end its unfair debt collection tactics, fix its credit reporting practices, and arrange for harmed consumers to obtain free credit reports.

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Shannon
Shannon
1 reviews
about 1 year ago
5 out of 5 stars

We did the down payment calculations…

We did the down payment calculations before we went to look at the dealership. Made everything so easy Matt was wonderful to work with! Knew his stuff and helped with anything we asked.

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Alice M
Alice M
1 reviews
about 1 year ago
5 out of 5 stars

First time Car buyer

I was very nervous because this was my first time buying a car. Danica was very understanding and patient. she walked me step by step and everything worked out great

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Marie Drake
Marie Drake
1 reviews
about 1 year ago
1 out of 5 stars

horrible service when trying to get played! you sold it now it’s out of your hands.You do t care about your customers

Don’t understand why i have to wait until the

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Tera Spears
Tera Spears
1 reviews
about 1 year ago
5 out of 5 stars

Tyler at the Antioch Tennessee location…

Tyler at the Antioch Tennessee location was fabulous! He was very professional! He was beyond, kind, patient and very helpful. I couldn’t of had a better experience! He explained the process and walked me through every step so I could understand it! I am beyond happy with my vehicle and don’t think it would’ve been possible without him! Thank you Tyler if I could give you 10 stars I would!

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Tan
Tan
1 reviews
about 1 year ago
1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE! My engine went in 60 days, and Silver Rock did not pay for it. The suv had a lot of water damage, could not get tire off to fix flat. It had rust from water damage. You're gonna pay 3 times what the car is worth.

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Paul Burch
Paul Burch
1 reviews
about 1 year ago
5 out of 5 stars

Amazing Experience; Natalie Beyond Awesome!

Google is asking, "What is this company doing well?" I suppose that the answer has to be: EVERYTHING! I've been in retail sales and sales management nearly my whole life, and I honestly don't think that I have seen nor experienced anything as well run as the Tulsa Drive Time. My personal -- and this is difficult to find the right label -- salesperson was Natalie. She must have drawn the short stick (they don't do that there, but humor me) because she was introduced to me as soon as I stepped on their lot -- which was every bit as clean as the interior of their sales building, which was immaculate. Not only the consummate professional, Natalie had the patience of a trained behavioral health provider. She stayed focused on her work while simultaneously presenting as finding interesting my all-too-many stories. If this beautiful young woman had to deal with too many boring antiques -- such as I have become -- she would never be able to fulfill the trustimgj dreams of the multitude of people she assists every week. I actually asked her about how many people could she hand keys to in her most productive days, and she said that she could make four gratefully appreciative car buyers in a single day. Her management team and coworkers were equally as supportive and helpful. My mechanic and his crew examined the car that Natalie sold to me, and found it to be everything that she said it to be, and more I told Natalie and a couple of her team members that I could and would verbalize/institutionalize/submit an expression of my wholly positive experience at Drive Time Tulsa, but I have been at a loss as for how to properly maximize the superlatives without seeming fantastic. I will have to relate a small unlikely byproduct story to finalize the depth of my gratitude over this transaction: A close friend of mine, upon hearing about my purchase of this beautiful car, asserted that it would only be a short time before I experienced buyer's remorse (cognitive dissonance) and that she was already experiencing it FOR me, and to such an extence, that she could no longer be my girlfriend. I was then forced to tell Vanessa that I would not be joining in her negativity, and that she never was my girlfriend, anyways. This purchase was so positive on so many levels that it is almost impossible to quantify or qualify. BTW, my mechanic said that he and his people rated my car as if it were a NEW car purchase... and then he told me that he couldn't believe how FAST this little beast was! I'm like, "Whoa, whoa, whoa! Who told you that you could take my new car out for a joy ride?!?!!!?" So that's my story.

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Stacy Sessoms
Stacy Sessoms
1 reviews
about 1 year ago
5 out of 5 stars

Nicholas at the Conway/MB location was…

Nicholas at the Conway/MB location was so attentive and so kind. Helped us all the way through our car buying experience. Thank you so much for making buying a car hassle free!

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Thomas
Thomas
1 reviews
about 1 year ago
1 out of 5 stars

Be cautious BUYING FROM DRIVETIME

Somthings is rotten in the state of Denmark!! Fits so well describing drive times customer assistance and the reliability of the vehicles they sell. OUT OF 2,400 customers , 5,150 warn the public do not buy a car from drive time. Most saying the cars broke down not long after taking possession and drive time washed their hands leaving them with lengthy payments and no vehicle to drive Yet they some how Retain a 4.5 star rating. This many bad reviews should be alarming to anyone thinking of purchasing a vehicle from drive time. I personally contacted drive time and there response was ((you know every one has different experiences and opinions )) INot what I expected to hear.back from them. When making a large purchase that usually comes with years of monthly payments the last thing you want to read is one out of five customers say DO NOT BUY FROM DRIVE TIME.Dont just look at the total star rating take time to read what the previous customers are saying I HAVE COME TO TRUST ( trustpilot ) by taking the time to read the reviews you can quickly get an insight about a company especially ones that comes with years of monthly payments. There main business is approving people with bruised credit so they sell bruised cars. TAKE YOUR TEST DRIVE RIGHT TO A MECHANIC AND INVEST IN A PROFESSIONALS JUDGMENT IT JUST MIGHT SAVE YOU YEARS OF ♥️HEADTACHE♥️

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about 1 year ago
5 out of 5 stars

Needed to find a car NOW

Needed to find a car with not much time to do so abid from drive time was amazing and got us in a new ride .

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about 1 year ago
5 out of 5 stars

Customer service was amazing everything…

Customer service was amazing everything went smoothly and they had many of great vehicles to choose from. I’ve told many friends that want to buy a car to definitely go to Drive Time. Thanks again

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Amanda Walter
Amanda Walter
1 reviews
about 1 year ago
5 out of 5 stars

Friendly and easy

Friendly and easy

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Michael
Michael
1 reviews
about 1 year ago
3 out of 5 stars

I didn’t like the fact that my payments…

I didn’t like the fact that my payments are showing to be $699 when they were originally quoted as being a little more than $600. My salesman said the monthly payments would go down after my full down payment was made.

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about 1 year ago
5 out of 5 stars

Great people to do business with Don't…

Great people to do business with Don't ever do business with carvana they suck take all your business to drive time

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Gaetano Pino
Gaetano Pino
1 reviews
about 1 year ago
1 out of 5 stars

Awful results-not worth it

Not one vehicle I was interested came up on search. All old and really far away. Not worth the time to search this site.

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