DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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LASHAWNA
LASHAWNA
1 reviews
about 1 year ago
5 out of 5 stars

Customer service was spot on

Customer service was spot on. My car salesperson Jada was awesome. She made me feel at ease purchasing a car. She explained the paperwork and gave me the opportunity to choose what will work for me .

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Tynisa Wilson
Tynisa Wilson
1 reviews
about 1 year ago
5 out of 5 stars

Friendly staff and speedy transaction

Friendly staff and speedy transaction

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about 1 year ago
5 out of 5 stars

If you are looking for a car DriveTime…

If you are looking for a car DriveTime is the place!!! They really get u in and out! And apply online whatever ur payment says that’s what its is!! And your down payment! Ask for William!!

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about 1 year ago
5 out of 5 stars

Had a amazing experience

Had a amazing experience . Everyone was nice and accommodating.Dillian went the extra mile to make sure I was more than happy with my terms and down payment. I highly recommend going there for your next vehicle

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Ms. K.
Ms. K.
1 reviews
about 1 year ago
5 out of 5 stars

Jasmine Brown at the Macon

Jasmine Brown at the Macon, Georgia location really made my experience GREAT!! She is very knowledgeable and precise about all the information with the finance company, and the vehicle I selected. She left no stone unturned. I really appreciated that. Now my mom is wanting to make her purchase with DriveTime. I just hope I can find the car she wants.😁

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about 1 year ago
4 out of 5 stars

Great purchase experience.

Sales reps are very professional, friendly and informative. Vehicle has some minor flaws not brought to my attention, cars could be detailed prior to sale, we are paying top dollar after all.

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Tamara Palmer
Tamara Palmer
1 reviews
about 1 year ago
5 out of 5 stars

Best car buying experience EVER!!

First I am a REAL customer, this is not a fake or BOT generated review. I purchased 2 vehicles YEARS ago thru DT when they first came to the Dallas metroplex. I’m so glad I went back. I went to the location in Plano at 1030 Central Expressway. Cash (my sales rep) and Josh (GM) were AMAZING! The process was sooooo easy! I did the pre-app online and submitted a photo of my DL thru a secure link. Everything was verified by the time I arrived the next day. Josh stayed in contact with me via text until I arrived. He wasn’t pushy, naggy or annoying like some dealerships. Cash asked me what was important to me in a vehicle, plugged the data in and the first vehicle that popped up met 99.9% of what I was looking for. I was literally in and out in under 2hrs. They even give you a check list to check EVERYTHING down to if there’s a spare tire included. Good, Bad or No credit give DT a try!! -Tamara

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Megan  Witty
Megan Witty
1 reviews
about 1 year ago
5 out of 5 stars

Employees were helpful

Jeffery was very helpful and kind. He made things easy and we found a car we really like. Ariel was also helpful in the purchasing process.

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about 1 year ago
5 out of 5 stars

Need a bigger selection of cars

Although the selection was very limited Braxton helped me pick out a car that fits my lifestyle. I'm getting back into the dating scene and I needed something sexy. Clay took over the next day and he had a lot of patience which was needed cause I came in hangry. Overall great experience.

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about 1 year ago
5 out of 5 stars

Alex and Eddie were awesome

Alex and Eddie were awesome! They were so patient and did an excellent job!!!!

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jes
jes
1 reviews
about 1 year ago
1 out of 5 stars

PLEASE save your sanity and DO NOT buy…

PLEASE save your sanity and DO NOT buy a car here. i bought a 2014 Jetta on 9/26/2024. It is now 11/14/2024 and my car has been in the shop THREE times! the car either stalls, shuts off or won't turn on. I was also sold the car BY REGGIE (SO DON'T USE HIM) and the car was GIVEN TO ME WITH BAD BREAKS AND NO ONE DISCLOSED THAT. they also gave me the wrong plate number and had to mail me a new one. I am looking into a lawsuit and if you bought from here, you should too! i would give zero stars if possible. the manager joe will also not call you back!

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Ricky Byford
Ricky Byford
1 reviews
about 1 year ago
5 out of 5 stars

easy and hassle free so refreshing

easy and hassle free so refreshing

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Shawn Jones
Shawn Jones
1 reviews
about 1 year ago
1 out of 5 stars

Josh and Chris were the two worst…

Josh and Chris were the two worst people in life to deal with got there and the car was on flat and also wouldn’t start come to find out two front tires had a total of four nails three in one tire positive battery cable broken won’t hold charge so they tell me to call silver rock f#%* you mean they should’ve took care of that

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Gloria G
Gloria G
1 reviews
about 1 year ago
5 out of 5 stars

I went to 2 different Drivetimes

I went to 2 different Drivetimes. The salesmen in both Morrow Georgia and Union City, Georgia were very professional and answered all my questions and concerns. I would recommend both locations to anyone looking for a car.

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about 1 year ago
5 out of 5 stars

Best experience ever!

Yunni was the representative that helped me throughout my purchase. Made the whole process easy and understandable. Was highly impressed how easy it was to upload the needed documents for employment and wage verification! Recommend to everyone! Thank you so much!

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Jon Snidow
Jon Snidow
1 reviews
about 1 year ago
5 out of 5 stars

They really go out of their way to make…

They really go out of their way to make the buying experience as easy as possible.

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about 1 year ago
5 out of 5 stars

The one who helped me buy the car is…

The one who helped me buy the car is very attentive, he helped me with everything, the truth is that I have no complaints, you can go buy a car there, they have variety and good cars, the only thing is the very high interest rate.

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FMorris
FMorris
1 reviews
about 1 year ago
5 out of 5 stars

Thank You Drive Time for my new…

Thank You Drive Time for my new ride🚕💯💯Customer service was Amazing 😘😘

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Kayla Culver
Kayla Culver
1 reviews
about 1 year ago
5 out of 5 stars

Very good experience

Very good experience, Vanessa was super helpful with everything, very patient with us. I would recommend using drive time in Sacramento and ask for Vanessa Torrijos to help. You will get the best service.

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dujuan price
dujuan price
1 reviews
about 1 year ago
1 out of 5 stars

If I can give negative stars I would

If I can give negative stars I would. I purchased a vehicle at the end of August, by mid September I started to have serious issues with it. The engine started to overheat, there were leaks everywhere, the battery needed to be replaced, the water outlet needed to be replaced, and come to find out the radiator was cracked and needed to be replaced (totaling $3000 worth of repairs). I put down nearly $2K, have had to pay for insurance, and a nearly $600 car payment for a vehicle that I have not driven in nearly 3 months. The warranty that I purchased only wants to cover a small percentage of the repairs. Denise in customer relations is a terrible help. She claims she has not received emails that were clearly sent. She claims she has called me when she clearly has not. Basically just a liar. I bought a 🍋 with roughly 36K miles on it that had faulty repairs and drive time either leaves me on hold for long periods of time or keeps transferring me. I am fed up and will be suing them. Stay away from Drivetime at all costs. You have been warned.

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