DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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0
🔥 High engagement

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Cynthia Jones
Cynthia Jones
1 reviews
12 months ago
1 out of 5 stars

When asking questions that he felt like…

When asking questions that he felt like was ahead of the process he would say something smart. Really didn’t know his stuff. Forgot his name short Hispanic guy with big holes in his ear.

Helpful?
12 months ago
1 out of 5 stars

I want to use this medium to ask Ugur…

I want to use this medium to ask Ugur to please 🙏 pay me back my money. I will share my experience if he fails so that everyone will judge us. This Ugur is a drivetime instructor.

Helpful?
12 months ago
1 out of 5 stars

Do not do Buisness with this company

Do not do Buisness with this company! I financed a 2013 Chevy equinox from this location with the drive time care protection warranty and six months after the purchase , the car needed a whole new engine . after dealing with silver rock for about 4- 5 months I finally get my car repaired . Here we are now 2 years later and the same car needs a whole new engine again but this time the warranty company wants me to pay $3000 out of my pockets to help them replace the engine they inspected and chose to use for my vehicle all while I still have to pay almost 500$ a month to the loan company . Long story short don't trust this company they fail to properly hold up there end of the deal. I hope this helps someone in near future.

Helpful?
12 months ago
5 out of 5 stars

Johnanna is AWESOME

Johnanna is AWESOME! She explained everything in great detail and was soo patient with my picky self. Got the deal done and am extremely happy and grateful

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12 months ago
5 out of 5 stars

I sold cars and trucks for over 11…

I sold cars and trucks for over 11 years. Went back into law enforcement 5 years ago. Recently divorce. Credit was bad. My ex wife who is still my friend bought her 2nd car from Drivetime 3 months ago. Told me to go see Tia. The best and easiest car buying experience ever. No bullcrap. In and out with the vehicle of my choice within a hour!

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laura cotton
laura cotton
1 reviews
12 months ago
5 out of 5 stars

Tomeka and Alberto came to my rescue…

Tomeka and Alberto came to my rescue when I was in a bind! I was limited on time, money, and credit! They worked with me and had me in a great car for a great price within a few hours! I can't thank them enough for helping me through this journey!

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12 months ago
1 out of 5 stars

We have had an awful experience

We have had an awful experience. The 2nd day we had it the electronics went out. Got appointment a week later only to be told they didn’t do that kind of work. Another week for appointment at dealership and broke down the day before. Had to tow it to dealership. Took 5 days to diagnose. And not approved for rental for 5 days. So after 2 weeks we don’t have a car and had to pay for rental. Got approval for rental but only covers 1/2 the cost per day. All on a car we’ve had less than 3 weeks. And still haven’t got approval for all the repairs it needs. And they are trying to charge me for out of service dealer. Problems started on day 2 of owning and still ongoing with new problems

Helpful?
12 months ago
5 out of 5 stars

Dante and Rosa were extremely friendly…

Dante and Rosa were extremely friendly and helpful with helping me select my perfect ride. Thank you so much.

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Stephen Ricci
Stephen Ricci
1 reviews
12 months ago
1 out of 5 stars

Where to begin

Where to begin. Well, I needed a car fast and these guys approved me quickly so I figured it was my best option. Not only am I having issues it was also sold to me at a price that was much too high but like I said I was in need of a car fast so I sucked it up and made the purchase. I really wish I would have purchased a vehicle somewhere else... First off they sold me a car with no oil in it. After about 2 weeks of owning it the oil light came on and when I checked the oil dip stick it did not register any oil on the stick. 3 months or so later when I took it for an oil change the mechanic told me there is a severe oil leak. They put some oil leak stop fluid in but that didn't solve the issue. That's problem number one. Now the battery is bad after only a few months of ownership I have to dish out $300 for a new battery.. the check engine light keeps coming on and going out after a couple days. This has happened several times since I bought the car. I had called the dealership in Allentown and spoke to a salesperson and told me they couldn't do anything about it and This was only 2 weeks after I made the purchase. I see that they have a 4.2 star rating.. not really sure how they got that.. hopefully other people who spent their hard earned money on a vehicle got a more reliable, solid car than what I was sold. I really hope that is the case. My car is a 2018 Hyundai sonata black in color. I know I should prob call the dealership again but I do not have any confidence that they would even care about my issues so don't want to waste my valuable time.. If you ask me my honest opinion about purchasing a vehicle from drive time I would have to strongly recommend you do not. Again, maybe my experience is not like others but if my car was sold to me with no oil and a bad battery and a check engine light that keeps coming on I seriously doubt they performed any maintenance on this or any other vehicles they sell.

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Happy camper
Happy camper
1 reviews
12 months ago
5 out of 5 stars

My experience was great

My experience was great. The thing I like most was that I was not turned away. They were willing to work with me and everyone was polite. Mrs. Tameka was very helpful and very nice. I will be referring people to this company.

Helpful?
12 months ago
5 out of 5 stars

The staff here are amazing and walk you…

The staff here are amazing and walk you through every step necessary to purchase your car

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David Roselli
David Roselli
1 reviews
12 months ago
5 out of 5 stars

Great experience mak it so easy to get…

Great experience mak it so easy to get finance hair was great

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Mark F.
Mark F.
1 reviews
12 months ago
1 out of 5 stars

Inspections/Refurbishment Subpar

There's no way they inspect these cars. Mine needed brakes, rotors, and struts ($2500 total expense across these 3 things), and I spent $300 to fix a bent tie-rod that was so bad the technician had to grind it off the car. I should have gotten a full inspection the day after purchase and then returned the car, though they shouldn't claim the cars have been inspected and repaired when they've obviously never even tried to identify problems. I have a hard time believing they actually inspect anything. I suppose it was a red flag when they insisted I give a 5-star review before leaving on the day I bought the car, too. They ignored my request to discuss reimbursement, and it was outside their 30 day warranty by 1 day when it was discovered. I'll never buy there again, and suggest you don't either.

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Sheila Hudson
Sheila Hudson
1 reviews
12 months ago
5 out of 5 stars

Sean is a great salesman very…

Sean is a great salesman very understanding, and professional and got the job done.

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12 months ago
5 out of 5 stars

Awesome service

Awesome service, from the time I walk in the door until the time I finished my paperwork. The professionalism was absolutely spot on.

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12 months ago
5 out of 5 stars

Drive time in savannah is the best

Drive time in savannah is the best

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James Johnson
James Johnson
1 reviews
12 months ago
1 out of 5 stars

Do not abuy a car from here!!

Do not abuy a car from here!!! They will sell you a car with issues and refuse to fix it! This is your warning ⚠️, if you still proceed to purchasing a car from them you will regret it!

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Tiana Thomas
Tiana Thomas
1 reviews
12 months ago
5 out of 5 stars

Very happy to give a review I literally…

Very happy to give a review I literally went to 3 different dealerships I went to drive time got me in a new car please if you need a car come on up and get you one

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12 months ago
5 out of 5 stars

Easy process

Easy process

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12 months ago
5 out of 5 stars

Service

Great service and very helpful!!!

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