DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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11 months ago
2 out of 5 stars

I went to get a car and nobody Even…

I went to get a car and nobody Ewven acknowledged that I was there we waited for 30 - 40 mins then left .only one customer there at the time . I was told on the internet that I was approved for a car but had to come in for more information needed ..but I was ignored. Worst place to get a car customer service is horrible ..I would not recommend this place to anyone and I'm an Evangelist.

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Abigail Lopez
Abigail Lopez
1 reviews
11 months ago
5 out of 5 stars

We went to the Glendale and chandler…

We went to the Glendale and chandler locations . They both were great and helped us leave with a great car!

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11 months ago
5 out of 5 stars

Miguel pack is awesome.

Miguel pack is awesome. Very intelligent and courteous. He made sure we understood everything that was going on and he made sure we received the vehicle we really wanted. I would and will recommend Miguel to everyone who is looking for a vehicle.

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Kendra Hill
Kendra Hill
1 reviews
11 months ago
4 out of 5 stars

The Saleswoman Gabrielle Wheeler Was…

The Saleswoman Gabrielle Wheeler Was Very Helpful On Point And Straightforward She went over and beyond to make my experience great and to make sure I got the car I wanted I recommend anyone to go see her she will get it done the way it’s suppose to be done. ❤️

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11 months ago
5 out of 5 stars

We shopped and bought a car at Dive…

We shopped and bought a car at Dive Time in Tallahassee FL. Alex Pirredda was truly amazing! He is professional and knowledgeable! He made buying the car easy and fun! If you are looking to buy a new car, do not hesitate to go to Drive Time and ask for Alex. He is the best!!! Thank you Alex 🙏🤗 for a wonderful experience! Angela ( I was the one that came with Bryanne and her mom)

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Ladell Allen
Ladell Allen
1 reviews
11 months ago
5 out of 5 stars

Great people

Great people. Very unknowledgeable. Eager to help. Car buying process is not as long as other dealerships. It is nice to be able to go to a dealer and not feel pressured into buying a car. They went about and beyond to help me get into another vehicle. I should have came to Drive Time long ago.

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Dawn Faulkner
Dawn Faulkner
1 reviews
11 months ago
5 out of 5 stars

Carlos was awesome!

This site has taken care of me for over 20 years. Way back when it was Ugly Duckling auto sales. They always worked w/me on price, trade-ins, insurance, and generally made the process as painless, inexpensive, and quick as possible. The reps have always explained things really well and are extremely helpful, friendly, and efficient. They had several suggestions and ways to make things work whenever I hit a snag and weren't adverse to conversation unrelated to the purchase. Carlos was patient, kind, and helped me make an excellent selection. It is difficult to find a dealership you can actually trust, and this place is it.

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Steven
Steven
1 reviews
11 months ago
5 out of 5 stars

Justin Williams was our salesman he was…

Justin Williams was our salesman he was very professional polite and explained all details in a manner we could understand I would recommend family and friends to this dealership Thank You very much!!!

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11 months ago
5 out of 5 stars

The salesman Larry took good care of my…

The salesman Larry took good care of my wife, granddaughter and I. We got the paperwork done with no hassles made out down payment finished the rest of the paperwork and left with our new car, a 2014 Ford explore. Thank you Larry and Drivetime.

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Debbie Cera
Debbie Cera
1 reviews
11 months ago
5 out of 5 stars

Trey an Kolt we’re amazing I didn’t…

Trey an Kolt we’re amazing I didn’t feel rushed,they helped me with my financial issues to help me get a car that was in budget. Great bedside manners also will be referring more people here. Thanks guys

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11 months ago
5 out of 5 stars

Extremely helpful throughout the entire…

Extremely helpful throughout the entire process. A perfect mix of professional and personable. Thanks again for all of your help!

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11 months ago
4 out of 5 stars

I didn’t think they was gonna be as…

I didn’t think they was gonna be as fast as they was putting me in my wife and a vehicle they are so great magnificent respectful and kind hearted I love that kind of service with people

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11 months ago
5 out of 5 stars

Very good experience without pressure to purchase

I stopped by DriveTime Pensacola after stopping at several other dealerships. Initial visit was after hours so I returned with my daughter who needed a vehicle after her car was damaged. We were able to search the lot freely without any pressure from a salesperson, which was perfect from our perspective. Our search ended with 3 vehicles of interest. We were met inside the building where (Brandon, I think) would assist us and offered to move all 3 vehicles to the front of the lot where we could more easily compare. We narrowed our search to 2 and then 1 after test driving the vehicles. We eventually decided to leave but returned the following day after deciding that was the vehicle we wanted. Billy was there the following day and he made our experience of getting the loan, down payment and all documents finalized a very pleasant experience without pressure of purchasing extras and add-ons we didn't want or need. I appreciated the honesty and not for a minute felt he was just there to boost the final loan amount. We drove away with a very nice 2020 Ford Edge that my daughter loves and we are very happy for the experience that we were allowed to look, decide and purchase this car without haggle or pressure. Thank you Billy and Brandon for the best experience and I highly recommend DriveTime if you're shopping for a new or used car.

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11 months ago
5 out of 5 stars

The staff here are very thorough they…

The staff here are very thorough they ensure that you get what you came in for. I would definitely recommend them to family and friends. Thanks so much

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Zakary Dotson
Zakary Dotson
1 reviews
11 months ago
5 out of 5 stars

Very knowledgeable, fast, and polite.

Very knowledgeable and fast

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Customer
Customer
1 reviews
11 months ago
4 out of 5 stars

Local team

Local team was great; a little confusing at times as we spoke with multiple people but overall the team was great to work with. I did have issue with car not being cleaned when we came to pick it up or above 1/4 tank of gas. When potentially someone's first car, it should be clean.

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11 months ago
4 out of 5 stars

The young man was professional and very…

The young man was professional and very nice

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11 months ago
5 out of 5 stars

Great experience

I applied online and got approved almost instantly. My husband and I had picked a car from the online inventory then set an appointment to talk with a salesperson at Drivetime. Lynn G. was very informative and thorough. She explained everything really well and they had the car we wanted to test drive then buy waiting for us at the dealership. It was a great experience! I expected to hear that someone else had gotten the car and let’s look at something else but they didn’t do that. Lynn was polite, friendly and respectful. She answered all our questions-very knowledgeable.

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11 months ago
5 out of 5 stars

The employees were real great treat me…

The employees were real great treat me real well I had great customer service I love your manager your whole team thank you for helping me get my car

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11 months ago
1 out of 5 stars

Do not trust the Carfax

Experience to get a vehicle was pretty easy. But that is the best thing I’m able to say about DriveTime. Less than 24hrs later my husband goes to drop off kids at daycare before work and the car breaks down. Yes with our baby in the car. Completely unsafe. Not to mention is was 30degrees outside and the heat wasn’t working. We went through the check list before purchase. Checked out the carfax and felt this was a decision we could trust. We were wrong. We have been referred to a mechanic, however have not gotten our car back. It has been 4 days. If we decide to keep this vehicle, we will never purchase again. And no CUSTOMER SERVICE was not helpful and have not offered anything for this nightmare.

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