DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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Hickory T
Hickory T
1 reviews
10 months ago
1 out of 5 stars

Disappointed

I had a appointment and asked before I drove a hour to the appointment about my paper temp license and was told I could get a vehicle. I made it to the appointment on time had truck with car trailer in case a issue and done all paperwork and last step was to test drive and thay would not let me because of the license that I was told was fine very disappointed and felt like all thay wanted was to get me in door told me I could bye car but can’t take it home

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10 months ago
5 out of 5 stars

Great experience

I had the pleasure of being assisted by Marissa, who was wonderful. The moment I stepped through the door, she said I will get you in something nice that you will like. She did just that. I would recommend Marissa to anyone! Way to go Marissa

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10 months ago
4 out of 5 stars

The straight forward honesty from the…

The straight forward honesty from the salesperson and manager.

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ky
ky
1 reviews
10 months ago
5 out of 5 stars

I had a great experience

I had a great experience. Michael at west colonial was very helpful and had us out of there in only a couple hours. I had a lot of anxiety but once he showed me the numbers match what i expected that really put me at ease. Next thing you know I was driving home in a new car that was better than I expected to get. I appreciate you guys!

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Joshua Jarvis
Joshua Jarvis
1 reviews
10 months ago
5 out of 5 stars

They were great and easy to work with

They were great and easy to work with, not pushy. Great car buying experience

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Marsha Jones
Marsha Jones
1 reviews
10 months ago
5 out of 5 stars

DriveTime experience - Alessandro

Alessandro, Brad and Carlos gave us an excellent vehicle buying experience. From the time we walked in the door until the ringing of bell, we felt like a part of the DriveTime family! We loved it! Definitely recommend this location to EVERYONE! Need to secure a new vehicle, go in and ask for Alessandro! Thank you again, DriveTime, I LOVE my new Chevrolet Traverse! 🙏🏾🙌🏾♥️😊🔥

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James Grace
James Grace
1 reviews
10 months ago
5 out of 5 stars

Sam was awesome and made it a swift and…

Sam was awesome and made it a swift and painless process.

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Jennifer
Jennifer
1 reviews
10 months ago
5 out of 5 stars

We had a great experience

We had a great experience- super friendly and patient - even insisted on another car like the one we wanted since they noticed a scratch . It’s prolly one of the best car buying experiences I have ever had

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10 months ago
5 out of 5 stars

My DriveTime Car Representative Alvaro…

My DriveTime Car Representative Alvaro was amazing! He was patient and professional and I was beyond pleased with the experience.

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Sandra Nelson
Sandra Nelson
1 reviews
10 months ago
5 out of 5 stars

I really enjoyed the young lady who…

I really enjoyed the young lady who help me purchase my new vehicle but all the things she told me where on the vehicle it’s not just like the heated seats not true but all the other stuff is in place so that good I really wanted the heater seat I already have the vehicle now but I’m good

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10 months ago
5 out of 5 stars

I had w wonderful experience with…

I had w wonderful experience with Antonio McKoy in Springfield Mo he explained everything in detail. He was not pushy, he went over how it works what I needed to do what he was doing it was very refreshing. I drove the car I was interested in and feel in love. I’m super happy with my choice and it’s all because of Antonio. I have already given his number to friends and

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10 months ago
1 out of 5 stars

2017 Hyundai Santa Fe

We bought a 2017 Hyundai Santa Fe SUV on August 16, 2024. On August 17, 2024, the engine light came on and we took the SUV to the Hyundai dealership here in San Antonio Texas and was told the car's engine and gears were shot, also it has an oil consumption problem. We bought this SUV from Eric the salesman who pressured us to buy the Silver rock warranty, an additional $7000.00 on top of the $17,000 price. We were told it would cover all these issues so we thought we will be ok. WRONG! We contacted SilverRock and they refused to fix it. If we pay every single payment of $282.80 for 157 payments we will have paid $45,000 dollars for a SUV that is basically worthless. We called the dealership and spoke with Eric and the manager and they too refused to do anything. We have since spoken to others who have had similar issues and SilverRock would do nothing. Save your money, go elsewhere.

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Diana Hopkins
Diana Hopkins
1 reviews
10 months ago
5 out of 5 stars

Miranda was absolutely amazing

Miranda was absolutely amazing. Steven was great as well.

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10 months ago
5 out of 5 stars

So patient with us and very pleasant

So patient with us and very pleasant

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Sharon Peace
Sharon Peace
1 reviews
10 months ago
5 out of 5 stars

Vince the sales person and Michael the…

Vince the sales person and Michael the store manager are wonderful people! The other two associates, I never learned their names, were both equally wonderful! The receptionist greeted me and told me about the refreshments they offered while I waited. The area was clean and warm and the music selection was excellent! I am very pleased with Drivetime and if the caliber of people at the Maplewood office in Minnesota is any indication of the quality of people Drivetime recruits then I say kudos to them! Thank you to Michael and Vince for making a stressful time very relaxing and enjoyable! Thank you again!

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Bill
Bill
1 reviews
10 months ago
5 out of 5 stars

Krystal made the process of buying a…

Krystal made the process of buying a car so simple! Would definitely recommend anyone to her and the drive time team!

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Tammy Fagan
Tammy Fagan
1 reviews
10 months ago
5 out of 5 stars

They made it such an easy process

They made it such an easy process. I was in and out with the car I wanted. Laura Scott did a great job. Thank You

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10 months ago
5 out of 5 stars

Matt was amazing at the Lewisville…

Matt was amazing at the Lewisville location

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10 months ago
5 out of 5 stars

Joe Gutierrez was very efficient and…

Joe Gutierrez was very efficient and professional in handling my need to purchase a car yesterday. He was very resourceful in providing me with information that I asked about and work diligently and get me a car out from the parking lot last night. My Dream comes true.

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Brooke Starks
Brooke Starks
1 reviews
10 months ago
5 out of 5 stars

The team worked seamlessly together

The team worked seamlessly together! Very pleasant experience. 2nd time customer.

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