DriveTime Car Sales

We had a very great experience! Kim was so awesome and very personable. We would definitely use DriveTime Raleigh again!

The sales lady was very knowledgeable and answered all of my questions. She also was knowledgeable about the warranty and other options.

The staff were awesome! Very professional and friendly. I thank Mike, Alex & Tex. They're the best and helped me get into a new vehicle! 😀🤗👍👍👍👍👍

Process was easy. Car came with a warranty. Payment process works well with my paydays

Thanks to managers Rosaza and Shay for outstanding support and on my replacement. "Stone Mountain ga location "Rosaza and Kandis made sure I was satisfied my purchase. Job well done to ladies.

My sales person was knowledgeable and very welcoming!! Overall, the best experience buying a car!!!

It is my second time drive time. It is friendly of people help me out workout team. Thankful for them help out for my life easy budget and good communication with manager and worker too.

Salesperson was professional and patient. Very helpful.

sales manager 6 stars julio 7 stars mark 25 stars all team is great happy helpful team its not about sales with these people , you need a car you want to do new start , that help team will try their best to walk you out of the door happy reasonable , no hidden fee , be ready for any deal these guys will make it happen thank to all of you BR Mohammed

I would never recommend this company to anyone. We didn’t even make it home with the car we bought. We were broke down in the side of the road. It has been a nightmare ever since. This car has been in the shop 4 or 5 times and still is not fixed. Take your money elsewhere!!

Speedy process. Salesperson and sales manager very knowledgeable and patient

The experience was easy and fast. Loved that questions where answered and I walked out with my car same day.

Drive Time was quick and fast. Salespeople was easy to work with. They had what I was looking for on the lot. I was in and out in under 2 hour unlike other car lot where it all day event

This is so hard for me because I had a great experience in the center. I was so excited about the purchase of my 2017 Ford Escape Titanium from this location. After purchasing it, within less than 6 months it had to have an engine replacement. Thank God, I purchased the Silver Rock Warranty, and the replacement was covered. Although, I could not understand how a vehicle that needed a new engine could be out for a consumer to purchase, but nonetheless I was still glad I was able to get the repairs. So, I’m thinking a brand new engine all should be well. Over the next few months I had to take my vehicle back to the shop for one issue after the next, related to engine issues. The repair facility was amazingly kind, thorough and professional. They told me that they specialize in engine replacements and have NEVER had this much trouble with a replacement. After going back to this location to see if I could get another vehicle for the same price or to see if they could help me, I was abruptly and curtly turned away while being told it’s past the five day return (which to me is unrealistic because most of the time issues do not show themselves within 5 days) BUT I respect the policy and the process. I was referred to the corporate office. I contacted them and I really wish I had of obtained the gentleman’s name. He was kind and placed me on hold a few times to see what he could do. He came back and said that all purchases were final and that I was outside of the return window. So I made it through November and December 2024 with no issues….fast forward to now the end of January and here I am back at the repair facility facing a 1,127.00 bill that Silver Rock has now denied the claim with no explanation as to why. Fuel has leaked into my evac cylinder AND even when I pay for these repairs another noise was heard in the engine and I will eventually have to have that checked and it may be covered. SO I still owe 21,109. on this vehicle and even if I try to get out from under it I will still be upside down in it or I can voluntarily give it to the finance company and have it on my credit for the next 7 years. The sad reality is that this lot sold me a LEMON. I understand other people may have had successes with Drivetime, but this was my first time experience with them and it has been a nightmare. I am just approaching the year mark of having this vehicle and I feel like I have had it for years. I don’t understand not having a policy in place for correcting an error you made, which is selling a defected vehicle. I’m not saying it was knowingly done but once you realize it was done, the company should have procedures in place to fix it. Buyer please be aware. You must choose wisely.

Uploading paperwork, constant communication, viewing car options and reserving, informative rep and very helpful easy approval process and then a wonderful vehicle to drive off with...THANKS LAURA!!

Horrible customer service.. I live in Columbus Ga. The first time I applied with Drivetime -I was approved online for the down payment and monthly payment but then it changed to a much higher amount once I got in the store. I didn’t purchase at that time in December 2024. I again applied at the end of January and I was given another approval and invited to the office with an appt to complete the sale. A few days later, I arrived to my appt slightly late and after checking in, I waited an hour. I was never acknowledged or greated by my salesperson Willie. I had to leave after waiting so long. I then rescheduled for the next appt. When I arrived at this appt l, I was checked in again and then the long wait started again, even though I arrived timely on this appt. After waiting for some time, I walked to the lot to look at cars.. Finally, I got to inquire about two cars with the salesperson Willie when I discovered the one I originally inquired about had a botched paint job. . I then completed some forms. It took another long wait to be able to finally test drive a vehicle. As mentioned, the original one was a repainted vehicle that had a bad paint job, so I wasn’t interested , the second vehicle that I tried smelled like smoke and I could not drive that one due to the smell, and finally inquired about a third vehicle. Finally after an hour and a half- I drove this car and it was a nice vehicle that I was very interested in. By this time, it was getting close to closing time.. I expressed my interest in the 2019 Ford fiesta. At approximately 10 minutes prior to closing the sales person Willie came back and told me that they would need a little longer to process my information and he asked me for some additional information to “verify me”. His question just prior to this was - would I be ready to make a decision today? And I replied yes. Two days later after giving them all my personal info I’ve never heard one thing back from this company. I have not heard from the salesperson or anyone else to follow up on my visit or purchase. I went online and got approved and now am making my purchase with Carvana within hours. Lesson, Do not waste your time with such an unprofessional company such as this one.

Marquis made my experience really swift. He was very knowledgeable about the vehicle I purchased and offered great insight. I'm very well pleased with the customer service this gentleman offered me. He is fantastic at his job. Thanks again Marquis for helping me with my purchase. Everything was at ease!

Good customer service

I downloaded the app and started looking for a car. When asked how much I wanted to put down and put $0. Every vehicle that it shows wants a down payment of $3500 up, most want $5000+. I'm also looking for a lower priced car; in the filters it won't even let me change the price lower than $7000. I should have stayed on Facebook marketplace instead of wasting my time with these #*!@s. they may accept 99 % of people by not technichally rejecting them. i wanted a low priced used car with a minimal down payment with a income of less than $3000 right now. the results were thousands of cars over $10000 that i could get with an income of $3500 and a down payment of $4000 and up. There should be someone reinforcing businesses to make accurate claims; not sure why this isnt false advertising.

Best experience!!