DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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5 months ago
5 out of 5 stars

Had a great experience buying a car at…

Had a great experience buying a car at the greystone location staff was friendly and helpful

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5 months ago
5 out of 5 stars

Fantastic and Kind Service

We had such a seamless experience - It was great working with Jordyn in Fort Wayne and he did a great job communicating with everyone involved! Thanks for all the time and care spent!

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5 months ago
5 out of 5 stars

Joshua was great !

Joshua was great !! Made it easy and fast ! Great experience!!

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5 months ago
5 out of 5 stars

Customer Service was EXCELLENT

Customer Service was EXCELLENT, Ms. Rosa, and crew were determined to get me on road and they did. Get your next Ride from Drive time

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5 months ago
5 out of 5 stars

Easy and quick

Easy and quick. The salesman we had was very nice and accommodating. I think his name was darron. We went to mcknight Pittsburgh pa location. I highly recommend.

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ynw_kyman
ynw_kyman
1 reviews
5 months ago
1 out of 5 stars

Me and my son went in there in the…

Me and my son went in there in the middle of the day sun is piping hot no one is in there they took his drivers license and then told us we need to sit and wait till somebody comes to us for 10 minutes why there was no one else in the entire building when you go to a car dealership somebody comes to you at least walk you to the cars to choose why were you sitting in the waiting room with no one there

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5 months ago
5 out of 5 stars

EXCELLENT

My car was located in Florida I’m from GA. Everything went extremely smooth I appreciate the level of service they provide. This is my second dealership purchase and this was one of the best purchases I’ve made. I could have went for lowering my monthly payments but all in all 10/10. Great warranty also I will ALWAYS SHOP WITH DRIVETIME 💚

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CARLOS ROCHA
CARLOS ROCHA
1 reviews
5 months ago
1 out of 5 stars

Finally got my application to go…

Finally got my application to go through from being locked from moving,then was told to come in and bring a cosigner because my disability check wasn't enough and that my credit was good but needed more income so I took my son in law as a cosigner and after going in about 5 times we were told that my son in laws application as a cosigner was locked because we shared the same prior address .funny how my application was locked for the same reason and I had to wait 45 days to get an approval and now I was told that my son in law had to wait 45 days for his approval to be unlocked and then we can proceed in buying a car,my credit is at a 635 and it's funny how a person with a credit score of 400 can go in and buy a car with no problems.fk drivetime for wasting my time and I went to a real car lot and got approved right away.do yourselves a big favor and go somewhere else,your going to pay triple what the car is worth and if it breaks ,good luck with trying to get it fixed and no longer car and you still going to pay on it regardless if they fix it or not.

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fresh
fresh
1 reviews
5 months ago
1 out of 5 stars

Was told one thing on the phone

Was told one thing on the phone. Get there and was told the total opposite. They'll tell you anything to get you in there. Unprofessional!

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5 months ago
5 out of 5 stars

Was approved instantly Brandy is…amazing

Was approved instantly Brandy is amazing...

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Marisa Harris
Marisa Harris
1 reviews
5 months ago
5 out of 5 stars

Friendly

Friendly, professional and courteous staff from the agent (Amenah) who helped with everything from choosing a car to guiding me through all of the paperwork. The manager assisted throughout the entire process and made sure I was comfortable with my purchase.

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andrew jones
andrew jones
1 reviews
5 months ago
5 out of 5 stars

Good quality cars and friendly people

The folks at tyler ,tx location were amaziing from start to finish. Miguel and Draylon( please forgive if i spelt it wrong) they made the experience smooth and stress free. Ms. Jones that finished up the paperwork with us made sure we understood everyrhing. I highly recommend them.

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5 months ago
5 out of 5 stars

The best dealership ever

The best dealership ever. I love the customer service they were excellent Friendly and helpful. I’m satisfied and would highly recommend others

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Jimmy Hall
Jimmy Hall
1 reviews
5 months ago
5 out of 5 stars

Must stop in for a deal.

Go in, got greated by Tex right away. He even offered the snack station. That was a big plus. Tex helped me all the way through the process. And I absolutely love the Ford Escape I got! Will definitely be referring and going back.

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shady Lnu
shady Lnu
1 reviews
5 months ago
1 out of 5 stars

This place is a joke

This place is a joke. Poor quality service. If you buy here you get junk. Employees are rude. Don't waste your money

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Dawn Colvin
Dawn Colvin
1 reviews
5 months ago
5 out of 5 stars

Luis was very kind and helpful he was…

Luis was very kind and helpful he was truly a blessing thank you

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Norma Sanchez
Norma Sanchez
1 reviews
5 months ago
1 out of 5 stars

On the website the thing that got me…

On the website the thing that got me was u can have one monthly payment as low as 300 . They make things easy . He'll no I should've just gone to a new car dealer and get a new car with my daughter's cosigner I could've instead got hacked in to a car that had problems ok they paid for the problem one of the times the other no . And the time it was at the car shop I lost lots of clients and it work . And I mention to the car sales lady I needed the car for me to make money well right it seem im out of work because of it . And the monthly payment ok I thought it was 2 payments after on the website mentioned one . Now it's turning out to be 3 payment of 300. Seriously .... u guys don't help . Oh you guys do help in bringing my credit down . The sales person mentioned if any issues u got or need help with payment call or check the payment app thing well I did I put it in like schedule a station for the payment it doesn't work u guys can get ur car back instead of making it less headaches u made it more stressful thank u

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Chris kid
Chris kid
1 reviews
5 months ago
5 out of 5 stars

It was great!!!

It was great!!!

Helpful?
5 months ago
5 out of 5 stars

Great Customer Service

Bayleigh was great to work with. Honest, patient, answered all questions we had, and most of all, she didn’t pressure us to purchase if we didn’t want to. We will definitely be repeat customers when it comes time for a new vehicle for someone in the family.

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tee
tee
1 reviews
5 months ago
1 out of 5 stars

they sell broke down used cars they…

they sell broke down used cars they dont believe in fixing. do not buy from them. i never will

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