DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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Alexys Daye
Alexys Daye
1 reviews
9 months ago
5 out of 5 stars

Great experience it was really hassle…

Great experience it was really hassle free! ! Matthew was so cool and professional, I didn't feel pressured at all the made me feel at easy. I applied on line and they price the gave me was the actual price when i got there. Thank you all!!

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Shirrell
Shirrell
1 reviews
9 months ago
5 out of 5 stars

Everyone here works together to make…

Everyone here works together to make SURE that you're taken care of!! Great team & great customer service!! Thank you Drivetime

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mike reese
mike reese
1 reviews
9 months ago
5 out of 5 stars

Wonderful service

Wonderful service. Second purchase and was just as great as the first

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9 months ago
5 out of 5 stars

I have a "fear" of buying a new car…

I have a "fear" of buying a new car from past experiences... I was anxious all morning knowing that it was time, did a lot online prior to scheduling an appointment! I walked in to Drive Time, it was comfortable, I was greeted by several of the associates, they were prompt, knowledgeable, but most of all listened to what I needed to achieve! I left around 2:30 pm in a Jeep Wrangler & trust me I am a Jeep girl, was pumped! Thank you took the entire staff, but most of all Joe, I trusted his opinion & it made my buying experience amazing! I will 💯 % go to drive time 1st when needing my next car!

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9 months ago
5 out of 5 stars

The procedure was easy and painless. Reasonably priced vehicles and

The procedure was easy. Reasonably priced vehicles and friendly staff

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9 months ago
5 out of 5 stars

Great Customer Service! No pressure!

Walked in ready to get a new vehicle. Nervous. Skeptical. And left with keys and car and in love with my new whip ! It was seamless and painless. Excellent recommendation of a vehicle , let me test drive it, the paperwork and process was no hassle . Amazing! I couldn’t be happier ! Thank you !!

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Angela Hooten
Angela Hooten
1 reviews
9 months ago
5 out of 5 stars

This is the perfect place to buy a car …

To start,I want to say thank you Michael Bond for being so kind and for helping me find my perfect car. To the general Manager Justin Farley you are the goat, you have a good team and that is a reflection of your leadership, I will sincerely recommend my family and friends to your dealership. Thank you 😊

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Nasyr Johnson
Nasyr Johnson
1 reviews
9 months ago
5 out of 5 stars

My Salesman Craig was so patient and…

My Salesman Craig was so patient and knowledgeable and the receptionist. This is the place to go. They Really get the job done. Thanks again Craig.

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Brian
Brian
1 reviews
9 months ago
5 out of 5 stars

Excellent dealership great selection

Excellent dealership great selection . Arian Mazumder was the best car salesman I had ever dealt with. He took his time , with no pressure , honesty and integrity, found me the perfect affordable fit. Also found me affordable financing where no other dealer could . Highly recommended Arian Mazumder and this dealership!

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Loren Nelson
Loren Nelson
1 reviews
9 months ago
1 out of 5 stars

DO NOT GO THERE

I don’t care how bad you need a vehicle, DO NOT go to Drive Time. I got a 2013 Ford Edge November 13, 2024 and January 1, 2025 the transmission and transfer case went out. The warranty company would not cover the $9,000 repair and still wanted me to come out of my pocket and pay my note. Plus the shop they sent me to said the entire bottom was rusted out. Don’t go there!

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Sassy Rhodes
Sassy Rhodes
1 reviews
9 months ago
5 out of 5 stars

A Very Easy Buying Experience !!

David made our buying experience so easy!! He's very down to earth and made everything a breeze!! If you need a car/ suv ask for him!!

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alyssa harrus
alyssa harrus
1 reviews
9 months ago
1 out of 5 stars

Terrible timing

We had to wait 2+ hours for a car when we were supposed to come in at 3, which we did. The service was awful and the only thing good about it was that we finally got a car. I would never go here again.

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Andy Dorau
Andy Dorau
1 reviews
9 months ago
5 out of 5 stars

Smoothe and pain-free experience

First of all, let me say I was very skeptical to begin with but I honestly couldn't have had a better experience.. the first car I got starting having an issue the first day and I was expecting some sort or run around considering they had already got my money and what not..but the help I got from April was unparalleled.. she didn't pressure me one way or another and helped me into another car with ZERO headache .. honestly things couldn't have gone any better and I am beyond grateful for the help she gave me . I would absolutely recommend anyone looking for a car to stop by.. regardless of your situation because I have terrible credit and wasn't expecting much .. but I couldn't have been more wrong.. everything was so much better than I could have hoped for..thanks for a great experience

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9 months ago
5 out of 5 stars

Very helpful

Very helpful

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Mahriah Ewing
Mahriah Ewing
1 reviews
9 months ago
5 out of 5 stars

Promt service

Promt service, many options and flexibility friendly service

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9 months ago
5 out of 5 stars

I enjoyed sitting down waiting for the…

I enjoyed sitting down waiting for the salesperson they got on to it it didn't take a long process and they was very helpful Great customer service L

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Tara Owen
Tara Owen
1 reviews
9 months ago
1 out of 5 stars

This was my second time having to…

This was my second time having to purchase a car from DriveTime first time wasn't too bad I did end up driving it back in for voluntary repo due to extreme high interest rate 19% . Second time was 2 years ago purchasing my current vehicle which only had 48 000 miles when I bought it. A little over the 30 day limited warranty ended the control arm would proceed to snap, with visible rusted marks that damaged the control arm and wa informed that none of the parts up front were original meaning this car was damaged and no safety inspection was done before they put it on the lot. Fast forward to about a month ago car started feeling weird while driving, result the CVT's going out as they found metal shavings in the transmission fluid,that DriveTime lied and told me these didn't run on a CVT because I'd been told by few to stay away from those type of transmissions, I would've never bought it. I was lied to by DriveTime as well as this vehicle was sold at way over value, due to me not even having car for 2 years and be $-10000 upside down in payments?? This car w a running transmission is Blue book valued including depreciation $8,700 I still owe $19,000 on the score and I've had it for most two years doesn't add up I know the interest is outrageous but it to me over 2.5 years to become upside down in payments and only 2,000 in my last DriveTime vehicle at same interest rate. I was just in a desperate situation and they were my only option

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Brenda
Brenda
1 reviews
9 months ago
5 out of 5 stars

New car!

Finally got a new car! Experience was super awesome!

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dearra ross
dearra ross
1 reviews
9 months ago
1 out of 5 stars

Very disappointed

Very disappointed. I was approved online with no problem setting my own down payment and everything but when i went to the DriveTime location they say i dont make enough and dont qualify for a payment plan and says i will need a co-signer. Very disappointed and frustrated.

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9 months ago
5 out of 5 stars

Not great credit led to a great experience!

i did a lot of online research, and given that my credit is't really fantastic I looked for places that help people in that situation. Originally I talked to Steve, but he was busy when I got there. So we worked with Allen. And he was FANTASTIC!! He definitely earned his way on this one; we originally wanted a particular vehicle but ended up test driving like six of them before we found the one we really wanted. Allen was SO great, and he made the whole experience for us!! Thanks, Allen, we appreicate you!!

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