DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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🔥 High engagement

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Lynn Webb
Lynn Webb
1 reviews
8 months ago
5 out of 5 stars

Great Experience

I absolutely hate car shopping, but from the very first moment I entered the dealership, Jordan, Aric, and Kalani (gen mgr.) made the experience as pleasant and as uncomplicated as possible. If you are in the market for a used vehicle, I recommend checking out the Macon location as you are shopping around for a good deal.

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nick moseder
nick moseder
1 reviews
8 months ago
1 out of 5 stars

I absolutely hate the experience of…

I absolutely hate the experience of being bombarded by their application and it makes it impossible to navigate their website I’m not even interested in buying because of the predatory nonstop pop ups to fill out their application.

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8 months ago
5 out of 5 stars

This was a great car buying experience

This was a great car buying experience. Found what I wanted online, called the dealership and was able to the paperwork started and financing approved, went in the next day, and was there for over an hour and drove away in what I wanted. I worked with Jordan through the whole process, he was a great help.

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8 months ago
5 out of 5 stars

Excellent customer service

Excellent customer service. My salesman was amazing

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Tawanda Hill
Tawanda Hill
1 reviews
8 months ago
5 out of 5 stars

Tmyah Brown is the best she made me car…

Tmyah Brown is the best she made my car buying experience magical.

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8 months ago
5 out of 5 stars

Was able to help me even though I had a…

Was able to help me even though I had a very bad financial situation they were great

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8 months ago
5 out of 5 stars

My experience with DriveTime was…

My experience with DriveTime was awesome All the staff was amazing The process was so easy and fast. If you looking for a reasonable car and the car of your dreams I recommend that you go to them. You definitely won’t be disappointed.

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Bree Bree
Bree Bree
1 reviews
8 months ago
1 out of 5 stars

Was sold an 2013 infinity g35 and not…

Was sold an 2013 infinity g35 and not even within 24 hours of having it water leaked in from the rain and the service engine light came on. Took the car back for a full refund on my for my down payment which will take up to a week for me to get it back. My car was wrecked a week before and was deemed a total loss they knew I needed another vehicle. I’ll never go to another drive time location. 4/5/2025

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Javis Arnold
Javis Arnold
1 reviews
8 months ago
5 out of 5 stars

I had a awesome experience

I had a awesome experience, felt welcomed soon as I walked through the door, they wanted to hear what I was in the market for and how they could help me leave in a vehicle, Cobi,Carlos, and Brad thanks for the experience in helping me purchase my vehicle.

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Shannon Smith
Shannon Smith
1 reviews
8 months ago
5 out of 5 stars

I was very impressed with Marcus Jones…

I was very impressed with Marcus Jones on his knowledge and expertise in the field of car buying. He was very courteous in his manner and taught me a little knowledge of the business, I would recommend him to all my associates in buying a new car. He went beyond the word "excellent". Thanks again Marcus Jones.

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Scott
Scott
1 reviews
8 months ago
5 out of 5 stars

The salesman was great.

The salesman was great.

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Lisa Willson
Lisa Willson
1 reviews
8 months ago
1 out of 5 stars

Trusting drive time in their word is the biggest mistake you could ever make

Again, putting a zero is not an option so I had to put a one if you are wanting to make the biggest mistake of your life, you go right to Drive time, Knoxville and buy that car and buy that warranty. You’ll learn the hard way the warranty doesn’t cover anything Drive time doesn’t care about anyone. I asked the woman from corporate how she slept at night. She said she sleeps real well. My car needs $11,000 worth of work. I’ve never even put 5000 miles on it. it’s a Infiniti has 65,000 miles. It has 70,000 now it shouldn’t need all this stuff. It was also in a wreck that I wasn’t notified about so no I’m not happy and I am reaching back out and they’re not trying to do anything to correct the problem I want the card bought back as they should do that and stop taking people for their money if you give Drive time anything they are gonna give you and fulfill you with all your dreams that you dream of but those dreams are nothing. Their word is nothing. They don’t care about you. They don’t care about the car actually if you want to know where they refurbished it at they told me I have to get an attorney to get that information. Well that’s common sense. They don’t want you to know where they refurbished it at because I didn’t want you to know it was a wreck in the buyback guarantee that’s a joke. They would buy back through Experian because it was on the dealership to disclose all that information you think they disclosed it now they shit my hand and said thank you Miss Willson if you need anything be in touch I’ve been in touch with them every month since April of last year. What have I gotten? I’ve gotten a car I cannot drive. I’ve been in a rental and I’ve lost so much money so if drivetime has any conscience go buy the car back if they care about anything they’ll buy the car back. The car cannot be driven. They should buy the car back and reimburse me for all my rent on Lance partways what what do I call? Drive time? I call drive time. Dry nothing dry nothing you drive. Nothing you drive. Nothing they don’t fix it the warranty. Don’t fix it. It’s it’s a waste. It’s a waste of time and it is sad that that’s who they are when I get back in town. I’m going to the Better Business Bureau and they are helping me come up with a comp complaint to put together to send to the secretary of state consumer complaint and then they advocate for you to help you with this drive time that’s not really real so they’ll have a consumer complaint with a mediator involved. Hopefully that’ll get them to buy the car back, but I’m gonna blow up every review on the yelp on Google on everyone I can send you pictures and videos. It’s an infinity. It should be lasting. It sounds like a diesel truck knockingbut they won’t help do anything and I have a $3500 warranty that doesn’t mean anything at 70,000 miles a car should need axles on front and back rear inferential front differential driveshaft and all that the hood don’t line up the windows don’t line up and the doors don’t lineup when I wash it. It gets wet so where is the car car can’t be driven it’s a safety concern. Have a special needs son that I have to Uber to get to him. He has a seizure. I’m really in trouble but Drive time gives you nothing but pure lies

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8 months ago
5 out of 5 stars

ED,Devon and Lisa were awesome the salt…

ED,Devon and Lisa were awesome the salt lake location has an awesome team. Just wish they had a wider selection but if you need a ride this is the place to be. ED was my guy. Look for him.

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ALICIA
ALICIA
1 reviews
8 months ago
5 out of 5 stars

Ms. Watson

Mr. Steven was so nice and generous to me. He explains everything so I can understand everything when purchasing my vehicle. Thanks to him on 04/03/2025 I drove off the lot in a 2023 Nissan Altima and loving every minute of it. I would recommend Drive Time to anybody who's looking for a great vehicle.

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Jalia Denise
Jalia Denise
1 reviews
8 months ago
1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE! I WAS AT THE PELHM LOCATION AND BOUGHT MY CAR CASH AND IN LESS THAN 48 hours THE TRANMISSION LIGHT CAME ON ANS I HAD TO PULL OFF OF THE FREEWAY BEACUSE I WAS SCARED FOR MY LIFE! nun of the insurance that they sold me works

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8 months ago
1 out of 5 stars

They started lying and bullshitting me…

They started lying and bullshitting me as soon as I set down. 3 hrs later ,after being approved online, and told to bring forms of identification in that I had the car.......he came over and said man 1700$ a week is not enough for this piece of shit charger plain jane lol. Keep in mind I drove my Denali to the dealership . Single and I bring home 1700 a week, showed my stubs only to be let down. Don't go here.

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BILL
BILL
1 reviews
8 months ago
1 out of 5 stars

I bought a 2013 Jeep compass…

I bought a 2013 Jeep compass approximately 1 year ago. On 1/15 and 1/25/25 I had to have repairs done to all the ground wiring. On 2/25/25 I had to replace the alternator and now on 4/1/25 my AC quit working. Be careful with this dealership abd have the car fully inspected by a local mechanic before the purchase has been completed.

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D S
D S
1 reviews
8 months ago
5 out of 5 stars

Wonderful experience

Great customer service. Supportive, friendly staff. Highly recommended Lombard location

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nevaeh ybarra
nevaeh ybarra
1 reviews
8 months ago
5 out of 5 stars

The customer service was impeccable

The customer service was impeccable. I was provided service by Dj he was very nice and thoroughly helped with everything.

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Mark
Mark
1 reviews
8 months ago
5 out of 5 stars

MALCOM AND DANIAL ARE.THE BEST .THANKS…

MALCOM AND DANIAL ARE.THE BEST .THANKS FOR.EVERYTHING

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