DriveTime Car Sales

3.931931931931932 out of 5 stars
3.9
Great999 reviews

TrustScore

3.9
3.931931931931932 out of 5 stars
Great
5 out of 5 stars
688
4 out of 5 stars
40
3 out of 5 stars
17
2 out of 5 stars
23
1 out of 5 stars
231
999 reviews in total

Review summary

DriveTime Car Sales has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Had a great experience with Manny and…

Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Marcus did a great job explaining the…

Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great business

The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everyth...Read more

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0
🔥 High engagement

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paula ruppel
paula ruppel
1 reviews
7 months ago
5 out of 5 stars

Really great experience buying my Jeep

Really great experience buying my Jeep Compass. Salesman “Tex” at their St. Paul location was great!

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7 months ago
5 out of 5 stars

Juan and everyone at drive time Live…

Juan and everyone at drive time Live oak were so awesome! Great customer service!

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Frank Romero
Frank Romero
1 reviews
7 months ago
1 out of 5 stars

Don't buy a car here

Don't buy a car here, the day I drove my vehicle off the lot, my vehicle broke down with all kinds of issues, A/C went out, then the transmission gave out. My vehicle is at the shop as we speak. Apparently they do not inspect their vehicles before selling.

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Shae
Shae
1 reviews
7 months ago
5 out of 5 stars

Truly Satisfied

Great experience because I got the vehicle I wanted. Yolonda and Joshua were great. This is my third vehicle with this establishment. Highly recommend them!

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Sulu Apineru
Sulu Apineru
1 reviews
7 months ago
5 out of 5 stars

We meet up with the 2 best customer…

We meet up with the 2 best customer service Ty & Elena. They both made our visit easy and smooth. They went beyond and above to make sure that we are happy with our choice. Thank you thank you!

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Claudia Mandu
Claudia Mandu
1 reviews
7 months ago
1 out of 5 stars

DONT COME BUY HERE!!

If there was a 0 I’ll gladly do so, DONT COME HERE AT ALL!! DONT GO TO ANY DRIVE TIME, they say they go through inspection I guess they are not doing any good, If your a first time buyer do not come here at all always read the lowest reviews trust me, this don’t deserve a 4.1 review at all, they got good customer service but other then that I am not happy at all. Sadly my car caught on fire and risking my life and now I’m left with no car. They are no good. Thank you!!

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7 months ago
1 out of 5 stars

Buyer Beware Do not purchase from them

Buyer Beware Do not purchase from them. Car broke down Warning Engine Malfunction Power Reduce Service Now! Do Not Drive! 30 days after purchasing car, Barely drove it. Spark Plugs need to be replaced. Guarantee what happens after you purchase will not be covered under your warranty. They are nice and welcoming until you purchase. They are scammers!!! SCAMMERS!!!

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John Wedin
John Wedin
1 reviews
7 months ago
5 out of 5 stars

Drive time happy cars happy customers

I had and fantastic experience with the sales rep Alex very professional and patient took time Though the program answers any questions And concerns got me it to the right car And a price I could afford highly recommend If your looking for a vehicle!

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7 months ago
1 out of 5 stars

Collects personal data to scam users

Collects personal data to scam users. Now dealing with identity theft.

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7 months ago
1 out of 5 stars

Do not go here!!!

Do not go here!!!! Check engine light is reset to show no issues until you get the car home! 5 day return policy was not mentioned! 1500 mile warranty was not mentioned. Purchased 15,000$ car charged me 20,000 in interest. They do not go by credit so if your credit good go somewhere else. Lemon dealership 100%

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Marisol Vega
Marisol Vega
1 reviews
7 months ago
5 out of 5 stars

Sales representatives and management…

Sales representatives and management provided exceptional customer service.

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7 months ago
2 out of 5 stars

I bought a 2020 kia soul on 4.12.25

I bought a 2020 kia soul on 4.12.25. Within 4 days the engine light came on. I called drivetime and was told to take it to a place to be checked. I had to wait a couple days which put it past the 5 day return policy. I am told the car has a transmission problem and the place I took it to doesn't deal with transmissions. I should have known not to get the car when they made an error with the first car we chose. It is ridiculous that I've had the car under 2 weeks and I have to worry about a major problem.

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Anna H
Anna H
1 reviews
7 months ago
1 out of 5 stars

Tried to sell us a wrecked vehicle even…

Tried to sell us a wrecked vehicle even (just because a carfax sheet doesn’t show a wreck folks doesn’t mean a car couldn’t have been previously wrecked and not reported to an insurance company!) after we drove nearly 2 hours down to get said vehicle, and it was also super dirty. The female ‘manager’ on duty had absolutely 0 customer service skills and was just plain rude as could be! There was clearly good damage on this vehicle that was noticeable and while the gentleman there was nice and even offered to clean the vehicle, the manager refused to allow that to happen, she’s SUPER DUPER at her job. Bottom line? After we left and didn’t purchase this vehicle, we grabbed dinner and then while driving back past the lot, noticed that they just put that same WRECKED vehicle back out for sale!!! So, bad place to do business with guys and there’s likely a reason people say there’s a special place in hell for used car salesmen, or in this case, their managers??

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customer
customer
1 reviews
7 months ago
2 out of 5 stars

First I gabe two stars because I’ve had…

First I gabe two stars because I’ve had the car for 2 years with few issues,alternator being the biggest,fast forward attempt to refinance through my bank and the car is 6,000 negative equity and was told by my bank that many customers have same issue with drive time,don’t do it they also quote you a price for every two weeks so you think you paying $260 it will be double that,I’ve been paying for two years and all the money has gone to interest minus $800 hope this help someone,Loan shark car company,I would rather take the bus and work on my credit Never never never again.

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Anthony
Anthony
1 reviews
7 months ago
1 out of 5 stars

I got a 2018 Nissan Rogue that had a…

I got a 2018 Nissan Rogue that had a week old inspection sticker yet the master cylinder failed and right axle was leaking. Took it back 2 days later and got a 2016 Rogue. The rear passenger seatbelt didn’t buckle yet had a week old inspection sticker. Two cars in the same week that should have failed inspection is very suspicious, I just don’t have that type of luck. I feel a class action suit would cure this persistent problem with DriveTime vehicles

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Shay Watkins
Shay Watkins
1 reviews
7 months ago
5 out of 5 stars

Awesome service

I got the car that I really wanted and the process was easy and not too long the staff was professional love it

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7 months ago
1 out of 5 stars

99% approval is a joke

99% approval. I must be the 1% then because online it said $495 down $393 a month. Once there after the test drive they wanted $5,000 down. Yes Five THOUSAND DOLLARS!! On a $11,000 car. Yeah get real. 99%

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7 months ago
5 out of 5 stars

Had a great experience

Had a great experience, Jonathan and Nicholas were amazing!

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ebony green
ebony green
1 reviews
8 months ago
5 out of 5 stars

I had a really great experience

I had a really great experience. Danica was very patient and informative and made the process less stressful. She was empathetic of my situation and exceeded my expectations of the car that I originally came in to buy!

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Aaron C
Aaron C
1 reviews
8 months ago
5 out of 5 stars

Great place

Great place, and took care of me. Made the whole process easy. Will be a repeat customer.

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