Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
KAREN MAYES
KAREN MAYES
1 reviews
about 1 year ago
5 out of 5 stars

This is my first order

This is my first order. I was looking for a T-bone steak to save for Christmas..as I’m working and need something quick but tasty to cook. The size of these steaks is very impressive. Delivery was like lightening..and all chilled to perfection… I added some other goodies to my order. And I’ve waited to leave this review until we’ve actually eaten the two rib eye steaks we received today…and…. OH MY GOODNESS! Absolutely delicious and SO tender! By far the BEST steak we’ve had in an absolute age! So we’d just like to say THANK YOU! very much indeed. Cannot fault you for absolutely anything. Price,postage and quality..second to none. Would completely recommend you to all..and we will definitely be back for more…we’d be mad not to!!

Helpful?
Pat Grieve
Pat Grieve
1 reviews
about 1 year ago
5 out of 5 stars

Prompt, excellent service.

My Chateaubriand fillets arrived safely and promptly today. Everything was very well packaged and the fillets were still frozen so went straight into the freezer. I haven't eaten them yet, but so far so good! Many thanks.

Helpful?
about 1 year ago
5 out of 5 stars

Excellent Service and Quality Products

I’ve had a wide variety of meat and seafood from Donald Russell, including chicken, steak, koftas, burgers, salmon, mackerel and the standard of all is excellent. Delivery and packaging is also great.

Helpful?
Karen K
Karen K
1 reviews
about 1 year ago
5 out of 5 stars

Delicious mince from Donald Russell

Delicious mince from Donald Russell and good prices considering how much better it tastes compared to supermarket vacuum packs. Mince, carrots, beef stock and Worcester sauce makes a great cottage pie. Good for stocking up the freezer and arrives next day in southern England.

Helpful?
Customer
Customer
1 reviews
about 1 year ago
5 out of 5 stars

Excellent company

Have been ordering from DR for a few years now. The quality of their steaks is nearly always superb, there have been a couple of issues over centre fillet steaks not being "centre fillet" but these were sorted by customer service. I do find the prices quite high but the quality is excellent and the delivery service from DHL faultless. My only real gripe are the continual special offers that are very restrictive on quantity. One steak - really??

Helpful?
Karen Capon
Karen Capon
1 reviews
about 1 year ago
5 out of 5 stars

great service

I have always been happy with the service, I mean I ordered on monday morning and it arrived in perfect condition on tuesday morning. excellent products, lovely meat, we did a taste test with the steak mince with some good supermarket ones and even against organic I prefered Donald Russell, so I always have some in the freezer. ready meals are good my husband loves the lasagna, and the chateaubriand is fantastic, we had one for christmas day between 3 of us, took no time to cook and was delicious.

Helpful?
Andrew
Andrew
1 reviews
about 1 year ago
5 out of 5 stars

Consistency of products

Consistency of products

Helpful?
Audrey
Audrey
1 reviews
about 1 year ago
5 out of 5 stars

Quality Quality Quality

Quality Quality Quality! Once you purchase your first order you won’t want to buy the equivalent supermarket meat ever again. My order arrives on the date arranged, packed with care and in manageable packs to fit in the freezer. Russellicious!

Helpful?
about 1 year ago
5 out of 5 stars

Great quality and taste

Have bought quit a lot of meat from them and have not been disappointed! Am now studying their Xmas catalogue, has some great ideas for Xmas dinner. 😊

Helpful?
Mrs C Priddy
Mrs C Priddy
1 reviews
about 1 year ago
5 out of 5 stars

Quality products.

Meat and poultry purchased is always of the highest quality. The way the produce is frozen ensures that on defrosting there is no water residue. Highly recommend.

Helpful?
Mrs Peacey
Mrs Peacey
1 reviews
about 1 year ago
5 out of 5 stars

Been buying off them for years

Been buying off them for years, a real treat when the package turns up. Always high quality, love all the products and we’ve tried a lot. Black pudding is a favourite nothing like DR product simply the best Happy to recommend

Helpful?
about 1 year ago
5 out of 5 stars

steak

We started ordering steak and then added some fish and desserts. My husband loves the smoked bacon. Every delivery is great and tastes good.

Helpful?
Ribs
Ribs
1 reviews
about 1 year ago
5 out of 5 stars

Great service

Great service. Thankyou

Helpful?
SJB
SJB
1 reviews
about 1 year ago
5 out of 5 stars

Fabulous quality

Used to buy from Donald Russell some years ago and enjoyed great quality meat. Hoping to be a bit greener changed to a nearer supplier with recycable packaging but was tempted back by amazing offers from Donald Russell which included a superb chateaubriand. There are so many offers I am paying considerably less for my meat and enjoying every mouthful. As mostly only cooking for one can't eat fast enough to take advantage of all the offers as freezer is stuffed! Just one quibble what can I do with the boxes meat comes in?

Helpful?
about 1 year ago
5 out of 5 stars

Lovely stuff, professional service

I have been ordering stuff from DR for about 15 years now. Always great quality and professionally frozen so you never get the nasty 'freezer burn' when you have chucked something in your freezer at home and then forgotten about it for several months. It's never going to be the cheapest option on the market, but the offers are well worth looking out for and then picking your other full price stuff up at the same time.

Helpful?
mrs price
mrs price
1 reviews
about 1 year ago
5 out of 5 stars

Buy from the very best

I'm submitting another review -just because I can and because it's the best produce ever from Donald Russell! Fabulous meats and fish all arriving ready for the freezer. Can;t recommend them enough.

Helpful?
Phoebe Cowan
Phoebe Cowan
1 reviews
about 1 year ago
5 out of 5 stars

Food always arrives punctually

Food always arrives punctually, early in the day and well packaged, so it is still frozen. I was fed up trying to find a decent butcher, especially when our local one closed down, and saw an advert in the National Trust magazine. I have never regretted following up on this. Although appearing to be pricy, there is no shrinkage or wastage, so it probably works out cheaper to buy from DR. I sometimes try other suppliers, but none match the quality of DR. I even tried their ready meals as I have recently been hospitalised. Again, I was VERY impressed. Even my husband can cope with warming these up. Finally, DR spoils us with frequent offers on fillet steak, whether it be the steak, a burger, or off cuts for stews, goulash etc. Did I mention the menus too? DR provide everything that I need. Thank you so much.

Helpful?
JH
JH
1 reviews
about 1 year ago
5 out of 5 stars

Excellent.

Found this butcher by accident and so glad I did. Checked reviews before ordering which were excellent and placed my first order. Dlivery was as requested, well presented and packed. Kept me in touch re delivery. Not used all my order but what I’ve used have been very happy with. Will def use them again.

Helpful?
about 1 year ago
5 out of 5 stars

This was a reorder for the…

This was a reorder for the Chateaubriands, we have bought them a couple of times and have never been disappointed, these ones are for Christmas with the family! You won’t be disappointed with any of food from D Russell, I know we haven’t.

Helpful?
about 1 year ago
5 out of 5 stars

How Donald Russell does it I do not…

How Donald Russell does it I do not know but over the years I have grown even more satisfied with their service, quality and value for money. Fortunately, I have been given privileges to use a nearby neighbour's chest freezer which has allowed me to increase the frequency and quantity of my DR orders. Email alerts keep me on top of amazing offers which I definitely take advantage of regularly. I cannot recommend DR highly enough. A 5☆ operation!

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Donald Russell

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.