Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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Mike Bowers
Mike Bowers
1 reviews
about 1 year ago
5 out of 5 stars

Excellent service.

I particularly like the curries when they are on offer. Plenty of competition but DR is one of the best.

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Stephen
Stephen
1 reviews
about 1 year ago
5 out of 5 stars

A returning customer and as usual…

A returning customer and as usual excellent meat and prompt delivery.

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jamie sawyer
jamie sawyer
1 reviews
about 1 year ago
5 out of 5 stars

Excellent quality food fit for a king…

Excellent quality food fit for a king straight forward website which made ordering easy I would recommend you to my friends

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Mr Rhodes
Mr Rhodes
1 reviews
about 1 year ago
5 out of 5 stars

Delicious food

Delicious food, often at a reasonable price. I have always found them reliable, and recommend them.

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RS
RS
1 reviews
about 1 year ago
5 out of 5 stars

First time ordering from Donald Russell and happy

First time ordering from Donald Russell and first impressions are very good ordered two Chateaubriands on special offer and large beef rump joint good price as I got first order discount and free delivery.Arrived promptly and well packed only had one Chateaubriand so far but quality and flavour was very good. Size for two was plenty and gave us left overs for a very tasty indulgent steak baguette next day. Not sure why people say it’s frozen meat? it clearly states this on the web page bit naive I thinks as lots of things are frozen nowadays and in many case can be better than fresh.

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Clare Stalley
Clare Stalley
1 reviews
about 1 year ago
5 out of 5 stars

Excellent customer service

Customer services were quick to deal with a problem with my order.

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about 1 year ago
5 out of 5 stars

Donald Russell's meat is "Supercalorfragalisticexpealadocious"

I have no negative remarks to say about Donald Russell. Every order is perfect. Their meat is always so tender and delicious. Ordering on line is easy and the staff are all so well informed and helpful.

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Ann Cockings
Ann Cockings
1 reviews
about 1 year ago
5 out of 5 stars

I use Donald Russell quite regularly

I use Donald Russell quite regularly, especially their promotions and on special occasions. I have never experienced as problem with delivery dates, although have had a couple of times when DHL haven’t knocked the door on delivery. Have always been pleased with purchases. We especially like the beef stir fry and steak and ale pies.

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about 1 year ago
5 out of 5 stars

The beef from DR is always delicious…

The beef from DR is always delicious and when there’s an offer like the one that’s been delivered it’s difficult to ignore. The Alpine Fries are excellent as well.

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Sarah Smith
Sarah Smith
1 reviews
about 1 year ago
5 out of 5 stars

As ever excellent meat and good service

As ever excellent meat and good service

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about 1 year ago
5 out of 5 stars

Satisfied customer

Surprised by the number of negative reviews when I logged on. I've been a customer, now, for a number of years and I have no reason to complain. Expensive but competitive in todays market for a top quality product. The one time I had a 'dispute' I was listened to by the customer services and the matter was resolved politely and friendly. They deserve their 5* rating.Keep it up!!!

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Elvyra Sulska
Elvyra Sulska
1 reviews
about 1 year ago
5 out of 5 stars

Great range of food choices & amazing…

Great range of food choices & amazing customer service. Five stars food supplier. I stopped to buy meat or either fish in supermarket since I have discovered Donald Russell

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Steve Howe
Steve Howe
1 reviews
about 1 year ago
5 out of 5 stars

Extremely satisfied customer.

I have made several purchases from Donald Russell over the last few years. The quality is fantastic and always delivered on the day promised. The BBQ bundles are very good quality and value.

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paul brown
paul brown
1 reviews
about 1 year ago
5 out of 5 stars

Simply the best!

Can always depend upon them for top quality products and first class service

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about 1 year ago
5 out of 5 stars

I've been using Donald Russell for many…

I've been using Donald Russell for many years now, and apart from last Christmas, when my order was stolen by the delivery company's driver, they have always been excellent, and in this case my missing order was replaced immediately by their great customer service. All the products I have tried have been of high quality, if a little on the expensive side, but, as others have remarked, "you get what you pay for". Among my particular favourites are their steak and stilton, and steak and ale pies. I'm always on the lookout for offers on these.

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about 1 year ago
4 out of 5 stars

Still good quality

We've had Chateaubriand from Donald Russell before and it's always good quality, as it was this time, but it wasn't great like we've been used to in the past. Donald Russell has always been very good quality, but it's become restrictively expensive so we only buy from them now when there are special offers, otherwise the 'value for money' isn't there.

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about 1 year ago
5 out of 5 stars

UNBEATABLE!

You cannot beat Donald Russell for price and quality. I have just ordered Christmas Dinner for the third year in a row! Pheasant highly recommended if you’re looking for something a tad different.

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Mike
Mike
1 reviews
about 1 year ago
5 out of 5 stars

5/6 years and still enjoying

I have shopped with DR for some 5/6 years and have enjoyed every product bought. Best buys for me….fillet mignons, centre cut fillet steaks, chicken tikka, lasagne.

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Terry B
Terry B
1 reviews
about 1 year ago
5 out of 5 stars

Excellent flavourful beef products

As ever, excellent flavourful beef products - typically expensive, but well worth it. (Always take advantage of the many offers.) Never any problems with safe, prompt delivery. A pity that the expanded polystyrene boxes cannot be recycled, but hope DR will be able to take advantage of possible future compostable materials

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Claire B
Claire B
1 reviews
about 1 year ago
5 out of 5 stars

Great meat and even better fish

Great meat and even better fish, always superb. Delivery and service is spot on

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