Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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0
🔥 High engagement

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almost 2 years ago
5 out of 5 stars

Great quality meat

Great quality meat

Helpful?
Alistair
Alistair
1 reviews
almost 2 years ago
5 out of 5 stars

Always Top Notch

Donald Russell never disappoint. The end to end service is excellent and the produce they supply is top quality at very reasonable pricing.

Helpful?
almost 2 years ago
5 out of 5 stars

I have ordered from Donald Russell all throughout 2023

I have ordered from Donald Russell throughout 2023 and I've never been disappointed. The quality and taste are exceptional, we particularly enjoyed many of the ready meals but their pork is tender and juicy when cooked. Would recommend their fillet tails to anyone, they are exceptional.

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Mr A Strachan
Mr A Strachan
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent food received on time and in…

Excellent food received on time and in good condition.

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Helen Cooper
Helen Cooper
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent company

Excellent company. Great meat and pleasant to order from. Always reliable and helpful .

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almost 2 years ago
5 out of 5 stars

Always top quality

Always top quality. Delivery with ice packs was excellent.

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almost 2 years ago
5 out of 5 stars

good choice and quality.

good choice and quality.

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Jean Martin
Jean Martin
1 reviews
almost 2 years ago
3 out of 5 stars

Package problem

Sadly when my order arrived, the container for green vegetable with garlic butter had been broken in transit and the contents scattered throughout the box therefore unable to use. Maybe try sturdier containers would be an option.

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Gail
Gail
1 reviews
almost 2 years ago
5 out of 5 stars

Taste of Home

Ordered my Christmas food with a few extras for over the holiday period. Is lovely being able to get pork lorne sausage in Hampshire, a treat. Everything looks delicious and was delivered exactly as expected, well packed and timely delivery. Excellent customer services assistance too. Thank you very much. Adding now to say beef Wellington was absolutely delicious and the salted caramel cheesecake was the perfect pudding to follow.

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Smiley
Smiley
1 reviews
almost 2 years ago
3 out of 5 stars

Delivered on time

Delivered on time, but 2 of the packages were damaged. The cod was very tasty. But my husband did not enjoy the battered haddock . He said the batter has a unpleasant taste. leaves him with a heavy stomach. The haddock was in the damaged packages. He enjoyed the cod very much. Will buy the cod again but not the haddock

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almost 2 years ago
4 out of 5 stars

Was delivered on time and nicely…

Was delivered on time and nicely packed. However we have not tried any of the goods yet. If all well with be ordering again but at this time we can't really comment.

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Anne
Anne
1 reviews
almost 2 years ago
5 out of 5 stars

Christmas Deivery

Turkey and rib of beef arrived safely, well packed and both look beautiful. Looking forward to eating them over Christmas- Thankyou and Merry Christmas to all at Donald Russell.

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Nicky Bennett
Nicky Bennett
1 reviews
almost 2 years ago
5 out of 5 stars

Always superb quality

Always superb quality. Great prices. Prompt delivery

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Brian Moir
Brian Moir
1 reviews
almost 2 years ago
5 out of 5 stars

Great Steaks

Very fast delivery and the steaks were fantastic also the fries are to die for

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SUZY FERNLEY
SUZY FERNLEY
1 reviews
almost 2 years ago
5 out of 5 stars

Perfect beef wellington

Perfect beef wellington, very tasty

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Andy B
Andy B
1 reviews
almost 2 years ago
5 out of 5 stars

I use weekly

I buy meat from them every week. It’s great quality and a reasonable price. If something (very rare) goes wrong I can speak to a real person quickly l. Why isn’t online shopping the good every where

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Ian Smith
Ian Smith
1 reviews
almost 2 years ago
1 out of 5 stars

Had used them for a while despite the…

Had used them for a while despite the fact that they are incredibly expensive compared to normal supermarkets - the food has generally been of higher quality, but the service has gone downhill rapidly this year and today was my last order (which they only got because I'd requested vouchers as a gift from a friend which needed to be used) I had a £250 order in my basked waiting for just 8 hours for the voucher codes but within 8 hours the main items suddenly became "sold out". Too many "essential" items are "Out of stock" for more than a week and only one delivery date (a week away, a day before out of stock items are expected back in stock) is available in the whole of the next month where normally next day delivery is available. Are customers really expected to wait over a month to get essential food (at the time of writing there is nothing available for a delivery date until 2024!) RIdiculous! I tried to contact them to explain why I had reduced my last order with them by over £100 and wouldn't be ordering from them again but the only way to contact them was via an online form that fails on every attempt to submit it with a ridiculous and meaningless error code: "170192089599d5ef433254560851297" As others have commented they don't even reply to negative reviews on here. Don't give them your custom they don't deserve it!

Helpful?
Helen
Helen
1 reviews
almost 2 years ago
5 out of 5 stars

Great quality

Great quality. Prompt delivery.

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Mike Davies
Mike Davies
1 reviews
almost 2 years ago
1 out of 5 stars

Meatloaf a lot of gristle

Meatloaf a lot of gristle, and not enjoyable at all. Most of it thrown away

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Alex sneddon
Alex sneddon
1 reviews
almost 2 years ago
5 out of 5 stars

Great tasting products fast delivery on…

Great tasting products fast delivery on designated day

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