Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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Paul Barlow
Paul Barlow
1 reviews
almost 2 years ago
5 out of 5 stars

A one stop shop

Everything I order comes to me fresh, tasty, on time and is always packed very well. The company cares about you.

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John
John
1 reviews
almost 2 years ago
5 out of 5 stars

Excellence is the correct word for…

Excellence is the correct word for Donny : price/quality = superb value .Customer service is as good as ANY company I`ve dealt with (which is a lot!) . Do a good buy-in every 2-3 moths , especially when sales are on.

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almost 2 years ago
5 out of 5 stars

quality food

we enjoy quality food and donald russell doesn’t disappoint. a good variety and packed in portions so we only take out what we need . i look forward to our monthly order arriving.

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Customer Anon
Customer Anon
1 reviews
almost 2 years ago
5 out of 5 stars

Great quality excellent service…

Great quality excellent service reliable delivery

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Sophia Sharpe
Sophia Sharpe
1 reviews
almost 2 years ago
5 out of 5 stars

Delicious

Superb! I’m very pleased with my purchases. Very good quality

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JAB Bromley
JAB Bromley
1 reviews
almost 2 years ago
5 out of 5 stars

Christmas meat

Ordered in November and our Christmas bird turned up today 22nd Dec. Easy to order, good meat all round. Well done team Donald Russel. Highly recommend.

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TaraLeigh
TaraLeigh
1 reviews
almost 2 years ago
5 out of 5 stars

Exceptionally good

A few years ago I decided that "supermarket " meat was not what I wanted on my plate. Having previously lived in a beef ranching country, it made sense to give Donald Russell a try. The quality is exceptionally good, packing is excellent & delivery via courier fast. Great selection for all requirements either "raw" or "cooked meals". Get yourself a brochure, you will not regret your change!

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C J Kirk
C J Kirk
1 reviews
almost 2 years ago
5 out of 5 stars

Have used Donald Russell for many years…

Have used Donald Russell for many years but was disappointed with the previous two deliveries as they arrived in soggy cardboard boxes which I really struggled to open . My last delivery was in the old style packaging- polystyrene box. SO much better. Thank you

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kim l
kim l
1 reviews
almost 2 years ago
5 out of 5 stars

I love Donald Russell

I love Donald Russell, moved down to England from Scotland 15 years ago and it’s so lovely to still be able to get the amazing quality produce down here. Never had anything from them that isn’t amazing. Best Steak ever! Thank you.

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Ian McAulay
Ian McAulay
1 reviews
almost 2 years ago
5 out of 5 stars

First class experience

As a regular customer, I cannot speak highly enough about not only the excellent food but also great customer service. I have recommended Donald Russell to several friends and they have been equally impressed.

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BJM West
BJM West
1 reviews
almost 2 years ago
5 out of 5 stars

I'm game to order again

Ordered a special selection of game for ourselves which arrived well packaged and delivered to us early morning. Quality of meat is excellent and good value for money. We thoroughly enjoyed red deer medallions and are looking forward to making a mix game pie for Ne'erday dinner. Also ordered a customised selection box of meats, fish and ready meals as a Christmas present for a family of 4. Their box arrived as predicted and they are delighted with the contents. Everyone has there favourites and have laid claim to them. Verdict so far on what has been sampled -delicious. Again this order of 10KGs of assorted meats, fish and ready meals has gone down a treat with all ages. Very good value for money.

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aj
aj
1 reviews
almost 2 years ago
5 out of 5 stars

A frequent customer

As a frequent customer I have ordered meat, fish and ready made meals and enjoyed them all. Well done DR. Keep up the good work.

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almost 2 years ago
5 out of 5 stars

Best Filet Mignons!

Took advantage of the offer on ten Filet Mignons. Probably the best steaks I’ve ever eaten; incredibly tender. Need to be mindful of the cooking time to ensure you don’t overcook them. Ten out of ten!

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almost 2 years ago
5 out of 5 stars

As a long-time customer of Donald…

As a long-time customer of Donald Russell, I was quite surprised and disappointed to see some negative reviews, so all I can do is speak from experience. Throughout the many years I have used this company I can honestly say that the customer service, deliveries and quality of food has been consistently excellent. In my view, they are a reliable company, offering a high-quality service and an extensive range of superb quality foods.

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Debbie Smith
Debbie Smith
1 reviews
almost 2 years ago
5 out of 5 stars

Lovely food great delivery service and…

Lovely food great delivery service and great offers

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almost 2 years ago
5 out of 5 stars

Consistently great service and quality…

Consistently great service and quality products.

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Geraldine
Geraldine
1 reviews
almost 2 years ago
5 out of 5 stars

Great quality meat.

I've just started using Donald Russell and everything has been excellent so far. Some very good deals, looking forward to ordering again in the new year. I would recommend Donald Russell to anyone.

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Tony
Tony
1 reviews
almost 2 years ago
1 out of 5 stars

No customer service

Really disappointed with tomahawk steak, contacted Donald Russel twice, both times ignored. Not what they used to be like. Had used them for many years but not any more

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jamie
jamie
1 reviews
almost 2 years ago
5 out of 5 stars

Top food

I got recommended Donald Russell from someone at work..I'm so grateful that I found this guy. Everything I buy of him is just so beautiful and tastes amazing..il always get my food from him..no more supermarkets for me anymore

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Al
Al
1 reviews
almost 2 years ago
5 out of 5 stars

Sausage spectacular

Ordered for xmas fry ups excellent sausages well made and loved by all the family

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