Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
almost 2 years ago
5 out of 5 stars

Christmas Order

Everything arrived well packed and in perfect condition. The family absolutely loved the items we ordered , great job.

Helpful?
almost 2 years ago
4 out of 5 stars

Poor delivery

I like their food, mostly good quality, some things not for me, but the delivery is hit and miss, to the extent that last time it was left outside my apartment block, on a very busy street, even though I’d stayed in for it. I will continue to use unless delivery becomes a bigger issue.

Helpful?
Hubert
Hubert
1 reviews
almost 2 years ago
4 out of 5 stars

Descriptions,deliveryAOK and quality as…

Descriptions,delivery and quality as advertised AOK

Helpful?
almost 2 years ago
5 out of 5 stars

Delicious meat

I have always found the meat delicious, so much tastier than supermarket meat Delivery has always been on time and well packaged. I would definitely recommend.

Helpful?
Angela Harper
Angela Harper
1 reviews
almost 2 years ago
5 out of 5 stars

I ordered some gift vouchers

I ordered some gift vouchers and they arrived a couple of days later, can’t wait to give them to family so they can try DR , always been happy with everything we’ve had .

Helpful?
Lucy Smith
Lucy Smith
1 reviews
almost 2 years ago
5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, I have used them for years! Their produce is top notch, delivered efficiently and wonderful staff to liaise with. I could not recommend them highly enough.

Helpful?
Susan Smith
Susan Smith
1 reviews
almost 2 years ago
5 out of 5 stars

Christmas meal delivered as ordered and on time

Donald Russell has provided my Christmas meals for five years and never disappoints. Christmas box arrived on time, well packaged with plenty of frozen ice surrounding items. Everything I ordered provided and all looks very edible especially the Christmas cheesecakes, which may not see Christmas Day!! Thank you once more for fabulous service and food.

Helpful?
almost 2 years ago
5 out of 5 stars

Every order I have placed first class

Every order I have placed there selection of meats are great always nice and tender you carnt go wrong if it’s quality you want was given to me by my brother who wasn’t wrong great offers and great prices always delivered on time which s nice to see good service try and you won’t be disappointed if qualify is what you are after 👍

Helpful?
almost 2 years ago
5 out of 5 stars

I'm new to DR

I'm new to DR, its my 1st order. It arrived well packed, and now looking forward to sampling it all.

Helpful?
Andrew
Andrew
1 reviews
almost 2 years ago
4 out of 5 stars

First rate company, fifth rate couriers

Unfortunately I am only able to give 4*. Donald Russell is great but their delivery company, DHL in this case are the pits. On the delivery day I received a one hour time slot for the early evening. No problem for whilst I was going out my wife and son would be at home. Just after 4.00pm I was told that my delivery 'has been accepted at the delivery address by andrew'. I assumed my son had taken delivery and that they assumed it was 'Andrew'. Arriving home 3 hours later I found the container dumped in the front garden exposed to all the feral cats and foxes of the area. It was also exposed, being polystyrene white, to any body walking down the road. Unfortunately we have had a number of doorstep thefts in our area. I do hate being lied to but that is my assessment of what occurred. As to my purchase thanks to Donald Russell's first rate packaging the risk of any contamination was negligible. I have used 2 of the steaks and again they were first class. Mince cooking for a chilli tonight. I would recommend Donald Russell just not their couriers.

Helpful?
almost 2 years ago
5 out of 5 stars

Quality every time!

I have placed several orders now, never been disappointed with the quality of products or the delivery. You get what you pay for, if you want the better quality.

Helpful?
Rick Field
Rick Field
1 reviews
almost 2 years ago
5 out of 5 stars

Top quality produce with some fantastic…

Top quality produce with some fantastic value sales almost every week. The service when you need to contact them is second to none. I use them many time each year, amongst other online butchers, and my freezer is stacked with their boxes - they are so easy to store that way - which I regularly top up and occasionally try new lines that never disappoint

Helpful?
Roy Hunt
Roy Hunt
1 reviews
almost 2 years ago
5 out of 5 stars

Donald Russell review

Excellent produce and service from Donald Russell.

Helpful?
Marie
Marie
1 reviews
almost 2 years ago
4 out of 5 stars

PIGS N BLANKETS EVERYWHERE

All delivered on time, slight issue with the packaging, it does actually say fragile on the box, but the driver obviously didn't take notice of that, I opened the door to see my box stood upright not flat, hmm thought never mind won't make a difference, opened it up, pigs in blankets loose everywhere, but it's Christmas so not going to dwell on it, the packaging on the goods can't have been that sturdy for them to open n come loose

Helpful?
Lynda
Lynda
1 reviews
almost 2 years ago
5 out of 5 stars

Trusted

Been pleased with everything I’ve purchased over the past few years.

Helpful?
Mrs C Loose
Mrs C Loose
1 reviews
almost 2 years ago
4 out of 5 stars

Almost always produces excellent goods…

Almost always produces excellent goods and prompt service. First time ever for a complaint but last week received our three mini roasts (lamb, pork and beef) the latter of which due to gristle and excessive fat was for us, virtually inedible and went in the bin. Sorry to say this but almost certain that is a 'one-off' experience.

Helpful?
Phil.
Phil.
1 reviews
almost 2 years ago
5 out of 5 stars

Great products

Great products, great value.

Helpful?
Benji
Benji
1 reviews
almost 2 years ago
4 out of 5 stars

well

well, two items the Chicken Tikka Masala and Beef Madra all the all the film on top split so very disappointed about that buy other food was fine.

Helpful?
Bob Rylands
Bob Rylands
1 reviews
almost 2 years ago
5 out of 5 stars

Speedy delivery .Excellent quality of…

Speedy delivery .Excellent quality of all the products ( I’ve tried more than a few) probably the best fillet steak I’ve ever eaten ! Yes it’s not cheap but when it’s as good as this who cares 👍

Helpful?
Carole L
Carole L
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent servicr

Have used them about 4 times now The products are good quality and value for money.. The rack of lamb was superb. Items always delivered as requested and well packaged. Will definately continue to use!

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Donald Russell

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.