Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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almost 2 years ago
5 out of 5 stars

Beef Wellington

The Beef Wellington was absolutely delicious...the beef was incredibly tender and was more than enough for 6. We will be reordering!

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jackie
jackie
1 reviews
almost 2 years ago
5 out of 5 stars

Very impressed!

Amazing beef wellington plus we ordered the pigs in blankets & venison in blankets that were also very tasty. We really could not complain, we followed the instructions and were very impressed. The meat was incredible and those round the table said it was the best pigs in blankets they have ever had. We won’t hesitate to order again! Easy process and no issues on our end.

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almost 2 years ago
1 out of 5 stars

We have used Donald Russell in the past…

We have used Donald Russell in the past and found their meat to be excellent. We ordered the Christmas dinner for 2 and were looking forward to it. We followed all the cooking instructions and were very disappointed with the result. Really very bland food. Put most of it in bin. Will not order again.

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almost 2 years ago
5 out of 5 stars

Beef Wellington

I ordered a Beef Wellington for Christmas Day. It arrived as promised. I followed the instructions for cooking, but added 15 mins to the cooking time, as there were other things in the oven. It was perfect. Pink and beautifully tender. Would highly recommend

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John
John
1 reviews
almost 2 years ago
3 out of 5 stars

Steak good beef wellington worst ever…

Steak good beef wellington worst ever come on guys surely you can do better than that as for the reviews on beef wellington the people leaving it must have no clue or life experience to say that is marvellous Jesus Also might aswell just of had pastry look at the picture. Or at least make pastry size of the beef inside lol Jesus pathetic

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Mike Fraser
Mike Fraser
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent service

Excellent service

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Michael
Michael
1 reviews
almost 2 years ago
5 out of 5 stars

Outstanding food

A friend recommended me to Donald Russell. I’m so glad she did. We love the different flavours in all the things we have tried. Arrives very well packed & still frozen. Well worth the money. I highly recommend Donald Russell.

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Mary Barker
Mary Barker
1 reviews
almost 2 years ago
1 out of 5 stars

If I could give it less I would

If I could give it less I would. After ordering for Xmas day box for the family we received gravy, some parsnips a Xmas pudding and a bag of prawns. Literally the Worst. We had come from overseas to have a lovely London Xmas. But this as the literal worst. Because on 24 November seems to be full holidays for this dreadful firm.

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Eileen Millar
Eileen Millar
1 reviews
almost 2 years ago
5 out of 5 stars

Slow cooked leg of lamb

Slow cooked leg of lamb, absolute bliss. DR have never failed to deliver fabulously tasty food on time.

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SusiBlue
SusiBlue
1 reviews
almost 2 years ago
5 out of 5 stars

First class company

First class company. Deliveries on time. Never been disappointed with anything I have ever bought. If there is a problem staff are available either by phone or email. Would recommend.

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MR E E LACEY
MR E E LACEY
1 reviews
almost 2 years ago
5 out of 5 stars

Have placed several orders with this company and have never been disappointed, excellent quality,delivered on time and well packaged,will continue to use their services in the future

Have placed several orders with this company and have never been disappointed

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Jane Crisp
Jane Crisp
1 reviews
almost 2 years ago
5 out of 5 stars

The best Customer Service Experience

I have been using Donald Russell for a long time, particularly for the Christmas Box. I have always found the ordering process easy, both on line or the phone. The staff have always been helpful & happy to be of help. Keep up the fantastic work. Thank you for making the process so simple.

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Heather Percy
Heather Percy
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent service

I have been a customer for quite a few years and the quality of the food has been excellent. The customer service is first class.

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Sheila Clark
Sheila Clark
1 reviews
almost 2 years ago
5 out of 5 stars

Everything arrives quickly and is very…

Everything arrives quickly and is very good quality

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Rosalind
Rosalind
1 reviews
almost 2 years ago
5 out of 5 stars

Delicious and great quality.

I've had 4 or 5 orders and very happy with the quality. The fillet tails are amazing, fillet mince is the best mince ever, the lorne sausages and black pudding are soooo tasty. Well packaged and punctual delivery. Highly recommend!

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C Hutchinson
C Hutchinson
1 reviews
almost 2 years ago
4 out of 5 stars

I’ve been a customer for quite a few…

I’ve been a customer for quite a few years a few times I’ve been disappointed, but I know what to buy that suits me . champagne salmon parcels are brilliant, great for easy entertaining. French Duck legs cooked in air fryer delicious. Fillet tails are great value in offer. Moussaka & Lasagna brilliant meals easy cooking. Delivery is always on schedule. No complaints.

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Lynne
Lynne
1 reviews
almost 2 years ago
5 out of 5 stars

If only everything in life was as reliable as D Russell

What can I say? Always superb quality food, delivered promptly - and now in easily recyclable packaging! Favourites include Chateaubriand (this New Year's treat), fillet tails, cottage/shepherd's/Cumberland pies, jumbo hot dog sausages and of course - of course - Alpine Fries.

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almost 2 years ago
5 out of 5 stars

Quality Foods

We have used Donald Russell for quite a few years now and always been happy with the service and quality

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almost 2 years ago
5 out of 5 stars

Over 20 years as a satisfied customer

The frozen products this company provide are first-class. Their cooked range is also of a very high quality. I have been buying from them for over 20 years and on the very rare occasion there has been any hiccup, they have dealt with it efficiently. Their staff really do put the customer first.

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Bryan Ritchie
Bryan Ritchie
1 reviews
almost 2 years ago
5 out of 5 stars

Pleased to “Meat” you!

Used Donald Russell for a couple of years now and their produce is always 1st class. I mainly buy their meat products and they are always very tasty, especially love their steaks. I’ve also got my wife into eating burgers, and we both love their steak burgers. The products always arrive on time and are extremely well packed, have never had a single problem with a delivery.

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