Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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Bea
Bea
1 reviews
almost 2 years ago
4 out of 5 stars

Excellent company who tries hard to…

Excellent company who tries hard to deliver a good service.The phone staff are so helpful and friendly. Mostly the meat is good too.

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Heather Grant
Heather Grant
1 reviews
almost 2 years ago
2 out of 5 stars

Terribly disappointed in mini beef…

Terribly disappointed in mini beef wellingtons. Although pastry was lovely light and crispy the cube of meat was minute, tough and tasteless. Certainly not worth money. Will not be recommending to anyone

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almost 2 years ago
5 out of 5 stars

This was possibly the best Beef…

This was possibly the best Beef Wellington I have ever tasted! We will absolutely be ordering again.

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Mike Cowburn
Mike Cowburn
1 reviews
almost 2 years ago
5 out of 5 stars

Donald Russell - good quality food!!

Have used Donald Russell for many years with food being of excellent quality. Delivery was a day late by DHL but due to the good packing arrangements was still frozen!! Donald Russell were aware and replied promptly but all good.

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almost 2 years ago
1 out of 5 stars

Sorry but I wasn’t impressed with any…

Sorry but I wasn’t impressed with any of my order. As for the IRISH beef and not Scottish, I’m disgusted. For this reason I won’t be buying again.

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Mrs Burns
Mrs Burns
1 reviews
almost 2 years ago
5 out of 5 stars

Delicious beef Wellington

Delicious beef Wellington. Easy ordering, delivery when expected and very easy cooking - an easy, impressive Christmas lunch!!

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customer
customer
1 reviews
almost 2 years ago
5 out of 5 stars

Would buy again

Ordered turkey crown with extras. Arrived when ordered, able to freeze. Enjoyed the turkey, the sausages, and the veg. Still got some in freezer. Good value for money.

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Consumer
Consumer
1 reviews
almost 2 years ago
5 out of 5 stars

I like it when a company delivers as promised

I like it when a company delivers as advised on time, product was perfectly packed. Unfortunately only tried the pies before the travelling for family visits over Christmas. On our return home something had gone wrong with the freezer and all that delicious looking meat was ruined, green and mouldy, bitter shock and total disappointment bit the bullet and ordered once again, Expecting delivery today hopefully we will be able to eventually sample the meats. Rgds P.Ayres

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almost 2 years ago
5 out of 5 stars

A first class experience

A first class experience from ordering to delivery. Website easy to use, we got regular updates, and the beef was expertly packed in a chilled polystyrene box. The joint cooked to our preferred rare state by following the enclosed instructions. Absolutely delicious. Will definitely use Donald Russell again, although we don't normally eat a lot of meat. This was a really special occasion.

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almost 2 years ago
1 out of 5 stars

Delivery not reliable

I would love to comment on the quality of their food but sadly, I didn’t receive it. I ordered my New Year choice for delivery on 30.12.23, on the date mentioned I looked at the tracking option on the DHL website only to find it wouldn’t be delivered until 02/01/24. I couldn’t contact DHL so sent them an email but, I guess the office was closed. I then sent two emails to Donald Russell before receiving a telephone number to contact them on. They were very apologetic and refunded my money but, although DHL had failed to deliver I also think the onus falls on the supplier for not using a more reliable service over the holiday period, particularly as the goods were frozen.

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Nigel Bowman
Nigel Bowman
1 reviews
almost 2 years ago
5 out of 5 stars

First class service again

Fabulous service, beautiful food delivered with care and on time. Ordered mid-December, delivered a few days later as arranged… cooked and eaten on New Year’s Day… absolutely succulent. Delicious food as always from DR.

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Dave the Rave
Dave the Rave
1 reviews
almost 2 years ago
5 out of 5 stars

As someone who doesn't like chicken or…

As someone who doesn't like chicken or turkey I was astounded to have enjoyed the Cockerill Crown as much as I did. It could not have been better. cooked wonderfully. The gammon joint was superb - took me back 65 years!!! the perfect piece of meat fit for the Christmas table.

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Emma Clayton
Emma Clayton
1 reviews
almost 2 years ago
5 out of 5 stars

Beef wellington for the win!

We ordered the beef wellington for our christmas day and it was delicious! Could have been a little more done in the middle for me so I would add 5 mins to the cooking time and maybe another 5 to the resting time, but it did mean I could reheat the leftover meat in gravy the next day without over cooking it! It came frozen and was delivered on the day I requested - can't fault the service and product - 5 star - we'll be back!

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Sarah Jackson
Sarah Jackson
1 reviews
almost 2 years ago
5 out of 5 stars

Absolutely delicious Beef WellIngton…

Absolutely delicious Beef WellIngton for Xmas day treat instead of turkey. It is always a bit of a gamble as to what’s inside the pastry when you haven’t cooked from scratch but nothing to worry about here, very generous fillet of beef and balanced amount of mushroom wrapped around, all enveloped with a perfect puff pastry with beautiful crisscross. Will defo buy again.

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Sara sutton
Sara sutton
1 reviews
almost 2 years ago
4 out of 5 stars

Tasty wellington

Prompt delivery, tasted delicious, a bit smaller than we expected but more than enough for 3

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Mrs Morrison
Mrs Morrison
1 reviews
almost 2 years ago
5 out of 5 stars

Top standard

Lovely food, just as it looks online, smooth delivery, packed really well. Good cooking instructions

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Mr Bertram
Mr Bertram
1 reviews
almost 2 years ago
2 out of 5 stars

Avoid the Pigs in Blankets

Pigs in Blankets ordered for Christmas were simply awful; cheap spongy sausage; very fatty bacon. Just dreadful. The dog, however, disagrees with this review, and he did end up having most of it.

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Mr David
Mr David
1 reviews
almost 2 years ago
5 out of 5 stars

Superb Beef Wellington

I ordered a Large Beef Wellington for our family Christmas Dinner and it was superb!! We were concerned that we were in Glasgow and how the Wellington would travel and should not have worried. It arrived by courier on date agreed and was in sealed polystyrene container with dry ice packaging and it was still frozen. The beef Wellington was the star of our Christmas Dinner with everyone wanting more 👌 Will definitely order again!!

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Jane
Jane
1 reviews
almost 2 years ago
5 out of 5 stars

Christmas Eve Elegance

Fantastic service including delivery. Quality of food was 10 out of 10 We had Beef Wellington Christmas Eve Went down a storm. Thankyou made cooking another meal easy.

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almost 2 years ago
3 out of 5 stars

Disappointing.

Unfortunately I was quite disappointed with the duck I ordered for Christmas, quite small, no flavour and barely enough to feed two. I had expected a much better taste than the mass produced supermarket ducks and more meat. Thank goodness it was only the two of us !

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