Donald Russell

Had Donald Russell meat but not for a long time. I remember the meat was lovely. Was going to order some casserole cubes @ £9.50 no problem. Went in to pay and the delivery was £10.00 ,!!!! . What a disgrace. Very disappointed. Needless to say I didn't order . Sue Manchester

We ordered the starter taster box for £50. It arrived parcelled in a very sturdy polystyrene lidded box with plastic straps keeping it tightly closed and arrived very promptly on the day allocated to us. Inside the meat was well frozen in dry ice with instructions on how to deal with ice once finished with. The meat was wrapped individually if steaks and in recyclable packs if like sausages, meatballs etc. As there is only two of us and we are not huge eaters we have not tried everything yet but we have tried these. Pork loin joint- very tasty hot or cold and very easy to cook. Sausage rolls - these are some of the best frozen ready to cook ones we have had. We have had 2 but really 1 would have been enough for a tea. Sausages- have had 2 done as hot dogs and my husband is not a keen sausage eater but he really enjoyed these as he said that they had plenty of flavour and were still juicy. Meatballs - cooked these in creamy tomato pasta bake sauce with some pasta and they were delicious. Sirloin steak - we had 1 between us and it was juicy, tender and had just enough fat. Steak burgers - again husband normally not a big fan but he really enjoyed them. Easy to cook following thd instructions and great tip about not pressing them down whilst cooking as they can go dry if you fo that. All in all very satisfied and well worth the money for the quality and taste if the meat. No wastage as meat to good to leave. Excellent. Look forward to trying the minced beef, diced beef, and rest of sausages, sausage rolls etc. Will certainly be making another order soon to try repeats and perhaps something new from their vast range.

Food excellent nothing to complain about will definitely recommend

These people do not really want to engage when any slight criticism involved despite some praise. By email they say they will but then silence. Guess they are just so superior. Their loss when a customer will then not re-engage.

Food and Delivery Fine but customer service very poor.Promised Discounts not easily available.

Dear Donald, Burns Night was fabulous with your Haggis delivered on time, a wonderful taste that whizzed us back up to Scotland with the first mouthful, wi' a wee dram o whisky, tatties and neeps. Perfect, and I ordered two so we can do it all over again soon in this dreich February! Thank you Marc Stevenson.

Well - your customer service isn’t great is it? If I was running your Company, I’d be firing a few staff as they seem happy for you to lose business. A good friend of mine recommended Donald Russell. He WhatsApped me a referral code and I put together an order for over £100 to see what the products were like. I entered the 25% discount code provided- and it wasn’t accepted- invalid code. I emailed Customer services, gave them the details of my referrer as requested and awaited another code. The next email sent at 1703 stated that they needed to speak to me by phone about the referral 🙄… of course by then they were closed. I sent another email expressing my displeasure with having to do this and the perceived inference that something was untoward. I received a reply with a very “suit yourself then” attitude. I really don’t understand what the problem is here. My friend has been using them for years. Don’t think I will be.

With respect,I have to be honest and tell you that my last order for Sirloin steak was not as tender as my previous order.However,I have placed a further order in good faith and trust I won't be disappointed.Yours-D.Firth

Oh dear! Delivery cancelled in the pm, the day before. Next possible delivery in a weeks time. New Delivery company covering Skye but non delivery associated with problems with Donald Russells new website.... Great Butchery/ ready meals and a fantastic company to deal with previously.

Fantastic meat and the steak and ale pies are the best I have ever tasted

Very happy with everything I ordered. Will definitely be ordering again once my freezer is a bit more empty

Difficult to rate a product that never arrived. Still waiting for my money to be refunded. Worst customer service I have ever encountered.

Excellent quality, packed to perfection, arrived in pristine condition. Tastes amazing . Thank you Mr Russell!

Excellent quality , certainly will order again. It came well packed on time Great service.

We have used Donald Russell for a while now and have always received the best of attention. I have just had to change my delivery date and they couldn’t have been more helpful. Always a good customer experience. Many thanks

Absolutely delicious! Great service and delivery. The haggis pasty and confit duck were both amazing

We ordered a selection of steaks in the sale and they were not worth the sale price, let alone the original price, ridiculously small! Also ordered a tomahawk which was chewy even though cooked it to the letter

I have been using Donald Russell for a number of years and have found the quality of food to be excellent. It is easy to book a delivery and always arrives on the date agreed. I small problem is that sometimes the website is slow and you have to double check that an item is not ordered twice. Otherwise excellent

I do enjoy most of the foods from this site but the only one I found rather disappointing was the Barnsley chop. It’s definitely not what I’ve had from other places and the meat was sparse with a huge centre bone. Definitely won’t be buying these again but will continue to purchase my fav chateaubriand Sorry but I just want to highlight my honest opinion Famida.

Spent 220 pounds on meat and bits the pigs in blanket.have so much salt 🧂 that it's totally uneatable. Would not order unless you like salt