Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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Liz
Liz
1 reviews
over 1 year ago
5 out of 5 stars

Very good quality meat

Very good quality meat, fish and other food purchased. Quick responses to phone calls and any issues resolved successfully. Good delivery

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over 1 year ago
5 out of 5 stars

Have ordered from Donald Russell for a…

Have ordered from Donald Russell for a long time - packaging excellent and the meat is succulent, tasty. Would highly recommend.

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over 1 year ago
5 out of 5 stars

Great food

Great food, great delivery, great offers

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Ray Smith
Ray Smith
1 reviews
over 1 year ago
5 out of 5 stars

Great butchers

We have been using Donald Russell for some years now. Just had heir Chateaubriand which was amazing (especially when on offer) cooked medium rare exactly to their instructions. I can recommend their steak mince, all the diced beef products, barnsley lamb chops, salmon, everything really. If there is an issue, very rare, I am immediately contacted by phone for resolution. Great customer service.

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Stew Martin
Stew Martin
1 reviews
over 1 year ago
5 out of 5 stars

Great choice

Great choice, great value 5 Star service

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Mike Kemp
Mike Kemp
1 reviews
over 1 year ago
5 out of 5 stars

Good quality food and efficient delivery service

Always good quality product and service.

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Carol
Carol
1 reviews
over 1 year ago
5 out of 5 stars

Excellent service good quality

Excellent service good quality and variety of meat and fish always arrived well packed Flavour of meat is second to none

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Eric Leboeuf
Eric Leboeuf
1 reviews
over 1 year ago
5 out of 5 stars

Top quality meat

Top quality meat, always tender and juicy steaks. Consistent cuts, you know what you will get. Arrives frozen with dry ice. i have been ordering for a few years now, never had any problem.

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Susan
Susan
1 reviews
over 1 year ago
5 out of 5 stars

The best produce you can buy

The best produce you can buy, great value, always delivered on-time.

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Mrs Welsh
Mrs Welsh
1 reviews
over 1 year ago
5 out of 5 stars

Very good service

Very good service, easy to order, always arrives on time. Is more expensive but worth it for quality and convenience. Did think the smoked salmon fillet was a bit wee for the price but such is life😊.

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over 1 year ago
5 out of 5 stars

Great butchers!!!

Great butchers! The cuts of meat are excellent and delivery is rapid and well packaged. Having lived in rural France near the gastronomic capital of Lyon I can say that the meat from Donald Russell is as good as it gets. My thanks to your butchers and to the chefs. The website is well designed and easy to navigate, the cooking instructions are spot on. I consider Donald Russell to be my local high street butcher and my freezers are now always full of succulent food. Inverurie to London is only a stones throw away.

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over 1 year ago
5 out of 5 stars

Quality produce at competitive prices

Quality produce at competitive prices. Always delivered on time. Great service and will continue to use them.

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Dave Doune
Dave Doune
1 reviews
over 1 year ago
5 out of 5 stars

The food is Tasty and good value for…

The food is Tasty and good value for money

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over 1 year ago
5 out of 5 stars

Food is always of the highest quality…

Food is always of the highest quality and very flavourful. Have used Donald Russell for many years and have never been disappointed. I hope they continue for many years to come. Keep up the great work!

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George R
George R
1 reviews
over 1 year ago
5 out of 5 stars

EXCELLENCE IN ONLINE SELLING.

I have never had an order and delivery from Donald Russel that has ever been anything other than excellent. From placing the order to despatch timely correspondence is given, and delivery is always made on the day promised. The frozen packaging works to perfection. As for the product, every item is perfectly packaged and labeled, and the quality is A1. The taste itself is unbeatable. With free delivery on orders of£50& over, and a wide range of Special Offers and reduced price offers, there is no better Company to deal with G E RICHARDSON. MBE.

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over 1 year ago
5 out of 5 stars

The web site is easy to use

The web site is easy to use. I can choose when to deliver. Prices may be a bit more than most supermarkets, but you get what you pay for. Its all excellent. The mince is not gristley like some, that's a good sign. Everything is excellent.

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over 1 year ago
5 out of 5 stars

A great quality company

A great quality company, with some fantastic products and we have been more than satisfied for over 20 years.

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Alan Freeman
Alan Freeman
1 reviews
over 1 year ago
5 out of 5 stars

Best meat ever

we have tried a lot of products and we have not been disappointed. I only wish I had more room in the fridge. I WOULD SUM UP BY SAYING THE BEST MEAT EVER

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Mr John Dando
Mr John Dando
1 reviews
over 1 year ago
5 out of 5 stars

Good Quality grass fed steaks.

Friendly helpful staff on phones, plus good quality grass fed beef.

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Mrs Waterston
Mrs Waterston
1 reviews
over 1 year ago
5 out of 5 stars

Good value

Been ordering from this company for several years now and have never been disappointed. Good value when offers are on and all meat excellent. Service outstanding . Only wonder is the polystyrene boxes not environmentally friendly and not easy to dispose off

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