Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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over 1 year ago
5 out of 5 stars

Lamb Wellington

Followed the instructions for 'medium' and the result was perfectly cooked medium-rare lamb encased in a crispy pastry top and bottom. A delicious dinner that served three generous portions.

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over 1 year ago
3 out of 5 stars

Cod & Parsley Sauce Fish Cakes

We were looking forward to the fish cakes but were disappointed. There was only 10% of fish in these and I do not think we could taste the parsley. It also seemed to have more crust than necessary. My husband said we could make better!

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Mr john hoy
Mr john hoy
1 reviews
over 1 year ago
5 out of 5 stars

Excellent food at a reasonable price

Excellent food at a reasonable price, Some of the "Offers" are exceptional value.

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customer
customer
1 reviews
over 1 year ago
4 out of 5 stars

Generally great quality

Generally great quality. Especially the burgers! Also enjoyed the Indian selections but, as with another customer, the chicken could be stringy! I shall continue as a customer without doubt!

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over 1 year ago
5 out of 5 stars

A Great Company Offering Great Value & Quality

I have used Donald Russell for years and have never had any issues. The meat is excellent and well priced with fantastic offers. The deliveries are well packaged and I receive notification of times etc. The customer service team are also brilliant always polite and helpful

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Simon
Simon
1 reviews
over 1 year ago
5 out of 5 stars

The best sirloin roast ever

The best sirloin roast ever! Tender, tasty, perfection 🥰

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over 1 year ago
4 out of 5 stars

The meat has been delicious so far

The meat has been delicious so far, both the lamb shoulder and the pork mini joint were succulent and very tasty. I have been less impressed with the chicken pakora. It was tough and stringy and did not crisp at all. I was also disappointed in the Indian mixed snack box. I had some unappealing chicken pakoras and what turned out to be a box of flakes, some with batter. These were more like poor quality onion bajis rather than the lovely gram flour based pakora I remember from my youth in Glasgow.

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over 1 year ago
5 out of 5 stars

Fabulous

Amazing tasty food. Lovely quality and fairly priced.

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customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Great products

Great products, we've been buying their Sausages, Burgers, minced steak and various other products for years. Their website is easy to use and place orders, which turn up as promised.

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over 1 year ago
5 out of 5 stars

100% recommend

I would 100% recommend this company to anyone, their food is amazing. I've never had an issue so haven't had to get in touch with Customer Service and I've been ordering for a few years now.

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LUPPYLOU63
LUPPYLOU63
1 reviews
over 1 year ago
5 out of 5 stars

The quality of the products are always…

The quality of the products are always of a high standard. Delivery is very good also. Highly recommend. I have been having orders from Donald Russell for many years and have always been happy.

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Sharon Graham
Sharon Graham
1 reviews
over 1 year ago
5 out of 5 stars

Good value, good service…

I have used Donald Russell for a number of years, always been good, always been satisfied with the products. Had one packaging issue in that time resolved efficiently. Easy online order but friendly helpful staff if you have to call for any reason.

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John Jamieson
John Jamieson
1 reviews
over 1 year ago
5 out of 5 stars

Excellent service

Excellent service, food excellent, very tasty and great instructions. Have used many times and, hopefully a lot more to come. Brilliant turnaround times. Extremely good service and great tasting food.

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Sarah Clarke
Sarah Clarke
1 reviews
over 1 year ago
5 out of 5 stars

Delicious prawns

Delicious prawns, lovely haddock, great salmon. Quick delivery.

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EB
EB
1 reviews
over 1 year ago
5 out of 5 stars

Excellent produce

Excellent produce. Good website and information. Choice of delivery dates.

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Lorna
Lorna
1 reviews
over 1 year ago
5 out of 5 stars

Healthy meals using quality products

I have been buying from Donald Russell for years now and still like their products, especially the crab claws and salmon fillets. The venison and mushroom burgers are superb and leave virtually no fat on the griddle. I used to buy the chicken legs and turkey escalopes as they made great healthy meals but I haven't seen them on sale for a while. I hope they come back.

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over 1 year ago
5 out of 5 stars

Nothing is too much trouble.

Great tasting products with plenty of choice. Helpful staff to answer any queries whether it’s product or delivery related.

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Dr Os Reid
Dr Os Reid
1 reviews
over 1 year ago
5 out of 5 stars

Found Donald Russell to be a marvellous…

Found Donald Russell to be a marvellous company to deal with. Very helpful when additional information was required. The food in whatever form that might take is superb.

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over 1 year ago
5 out of 5 stars

Donald Russell’s chateaubriand

Donald Russell’s chateaubriand is a beef experience to die for. Cooked either rare or medium rare and then served with a fine red wine and you’re in heaven.

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The sunseeker
The sunseeker
1 reviews
over 1 year ago
5 out of 5 stars

Excellent all round experience

The quality at Donald Russell is second to none. Their prices remain competitive so have enabled me to continue to enjoy most of the food I love, The delivery service is always on time although through no fault of Donald Russell some of the couriers are less than good. Overall Excellent all round experience and easy to communicate with. Thank you Donald Russell.

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