Donald Russell

Great quality produce.have dealt with this company for a few years now,and will continue to do so.some fantastic offers now and then.great value deals.

I've placed many orders with Donald Russell over the years and have never had any complaints. The meat is excellent quality and, though not cheap, is fair value in my opinion, especially if you take advantage of their regular offers. I can't comment on their prepared items like pies etc because I prefer to make these myself, but the meat is very good. I've only once had to contact customer services, because I needed to change a delivery date, and they were extremely pleasant and helpful.

This company is superb. I have been ordering from them for 20 years. The quality and ingredients are excellent. The meat and fish are normally met with comments from my family along the lines of “best I’ve ever had” or “better than a restaurant”. The ingredients are chef-standard and even the ready meals are far superior to supermarket equivalents. The customer service is quick, polite and efficient. I have had one complaint in 20 years (over a late order) which was very rapidly and efficiently resolved.

When there are deals I try to buy as much as I can. The quality is always amazing and quick delivery.

Still munching through the various items bought and haven't been disappointed yet. Will definitely order again, loved the sausage rolls but in fairness the Tiramasu wasn't bad either.

Had several orders from Donald Russell now, everyone has been top quality. Makes meal planning so much easier. Try the Lamb Wellington, it’s delicious!

All my orders fro:this company have been great, prompt delivery and no complaints. My problem is that I am alone and find it difficult to make up a big enough order. I would recommend to anybody.

Exceptional quality food suppliers, We have used Donald Russel for around a year now and on all orders, on every product, joint of meat, etc we have not had a single item that disappointed. Service is fast end efficient all orders are correct and timely and we regularly recommend their services to friends and family.

Great meat, easy to cook and tases delicious. I have never had a bad deal from Donald Russell. This was my 7th or 8th order from them.

1st class service every order. Quality products at reasonable prices. A good range of tasty meats to choose from

Excellent quality meats. Well packed and easy to choose specific day for delivery. Been a customer for a long time (years). Customer service team lovely.

Just love the medallion steaks and ready meals Will order again

Have ordered a range of products over the years and quite simply every item has been excellent. The quality is second to none and there is never even a mouthful left on the plate.

Just received my first order of pies and ready meals. Big mistake as I usually use rendalls Online in Scotland I thought I'd try somewhere else for a change and they photograph their ready meals very well. Disgusting the steak and ale pie was all gravy and very sweet no chunks of meat whatsoever Just little chopped up pieces. The shepherd's pie was like a tesco meal. Runny mash and again the mince was sweet with some kind of herbs and lacking in meat content. I'm gutted I wasted 150 pounds on a month's worth of food I'm not going to enjoy. Either people have strange taste buds to leave such great reviews or they are used to cr@@p. Terrible never again the website is a fraud.

This was my first order, never again telephoned customer service as soon as I opened the box and realised something was wrong. I have never seen such small Barnsley chops and was not a chop but a steak. Pork very fatty and the bacon looked like it was all the small end pieces that are left after slicing. Spoke to customer service they are the worst I have ever dealt with. Yes I have received a full refund but they do not deserve anyone's custom.

I have bought meat from D R for over twenty years but recently the quality is not what it once was. The motivation for this post was the amount of bone and gristle in some sausages. Less from DR and more from Dukes Hill and Farmison in future for me. I note your reply. Many years ago, after leaving an adverse comment on FeeFo about the then new lorne slice product, I received a call from a DR 'chef' who robustly told me that I had got things wrong so I will not be telephoning you.

Very little fish in fish pie and packaging information states 1.5 grams of salt per 100 grams. Meaning if you ate all the 400 grams you're having 6 grams of salt which is the total maximum daily recommended salt intake. Very disappointed.

Once again i have to say the quality of the all the items of pork, beef, fish and ready made meals was exceptional. Thank you

Things have changed here. Not what it was. Bombarded by emails with special offers for a start. I prefer quality over quantity. The bombardment is not what I would expect from a reputable company but from a very greedy company. I have also found that the quality has declined and, if their recent survey is anything to go by, I think they are on the wrong track altogether regarding what their loyal customers want and why they have bought from Donald Russell in the past. I used to love going online to order but now doing this rarely as the trust I had in what I perceived as a quality and very reputable company has gone downhill. Please get your values in order Donald Russell. I would love to feel the trust again and know that you are providing the quality I knew and loved for a long time. The impression you are now giving is not that of a long trusted company but one that is just thirsty for customers’ money.

Paid £50 for a bit of fillet steak . Chateabriand centre cut supposed to be the finest ! Sorry but the simple truth is I have been buying far better quality fillets from Lidl and Tesco for last 45 yrs ! A normal size fillet is only £5-£6 and 8/10 times it’s very high quality, no fat grisel and it so tender it’s satisfying. I’ve often gone to steak houses and come away thinking why is it I can get so much better quality for 5-£6 yet all this so called grass fed etc is tough and fatty and is definitely not worth the extra money . First time I wasted £50 with Donald Russell and my advice DONT waste your money !