Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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over 1 year ago
5 out of 5 stars

Great tasting and good value for money

Great tasting and good value for money

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Holly2012
Holly2012
1 reviews
over 1 year ago
5 out of 5 stars

Great food

Great food, very fresh and well packed

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Chemax
Chemax
1 reviews
over 1 year ago
5 out of 5 stars

Excellent service and products.

The meat is always of a very high standard: full of flavour. We also love the alpine fries and potato patties. The goods are always well packed so they arrive in excellent condition.

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Mrs I Randall
Mrs I Randall
1 reviews
over 1 year ago
5 out of 5 stars

The chateaubriand was magnificent

The chateaubriand was magnificent, as usual, and well worth the money. I always look for the duck confit on offer as it is delicious, and so easy to prepare.

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John drew
John drew
1 reviews
over 1 year ago
5 out of 5 stars

What great quality products from this…

What great quality products from this company it always arrives in first class condition, the variety of products will satisfy most people's wants we love the steak burgers really great quality and taste as is the currys full.of flavour we only buy these from Donald Russell for the great taste there are lots more on offer and good value.

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over 1 year ago
5 out of 5 stars

Their produce is spot on 10/10

I love everything I’ve purchased from Donald Russell Butchers. Delicious 😋

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Robert Bauer
Robert Bauer
1 reviews
over 1 year ago
5 out of 5 stars

Excellent quality meat

Excellent quality meat

Helpful?
NS Harper
NS Harper
1 reviews
over 1 year ago
3 out of 5 stars

Excellent products. Careless dispatch.

The products are excellent. The attention to order and dispatch detail is a big letdown. I ordered two Christmas gift packages well ahead of schedule: one for Wiltshire on October 4, one for Aberdeenshire on October 10. I specified the two appropriate delivery days in mid-December to account for the recipients' holidays. Early in December, a confirmation note from the courier told me that the Wiltshire package would be delivered on schedule the following day. The problem was that the following day was supposed to be the Aberdeenshire delivery day. The Wiltshire people would not be back from holiday for another week. I checked my order confirmation. My instructions had been clear and accurate. It was evident that someone in Russell's dispatch had mixed up the two delivery dates, perhaps because the two orders had similar order numbers. I called Russell to explain their mistake and to get it put right. The attitude of the woman I spoke to was dreadful; as if their dispatch mix-up was MY fault. "Well," she said, "we'll call it back but you know it's just going to go to waste now (sigh)." It was put right eventually and recipients were wowed by their gifts, but somebody needs schooling in how to apologise politely for a company blunder. Everyone makes mistakes, but not every company tries to blame the customer for it.

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Janet
Janet
1 reviews
over 1 year ago
5 out of 5 stars

Good food and great service thanks

Good food and great service thanks

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Sapper
Sapper
1 reviews
over 1 year ago
5 out of 5 stars

Rump Roast

I’m a regular customer of Donald Russell, my favourite buys are the steak mince and lasagne, though I do purchase other items. One thing that stands out that I bought recently was “rump roast” it was delicious.

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Erika
Erika
1 reviews
over 1 year ago
5 out of 5 stars

Best meat company toUK,

Best meat company toUK, DELIVERY ITS PERFECT AND HELP,,EASY web,AMAZING FOOD.

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jane  benson
jane benson
1 reviews
over 1 year ago
5 out of 5 stars

Superb quality

Superb quality. My dinner party go to!!!

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Shaun Garrett
Shaun Garrett
1 reviews
over 1 year ago
5 out of 5 stars

Excellent food and outstanding delivery…

Excellent food and outstanding delivery thanks again.

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Devon Really
Devon Really
1 reviews
over 1 year ago
1 out of 5 stars

Bought 50 day aged steak

Bought 50 day aged steak. I thought it would be melt in the mouth. Unfortunately exceptionally tough. Cooked med rare And sous vide. Worst steak I’ve ever had . Have used DR for over 25 years.

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over 1 year ago
5 out of 5 stars

Time and time again they deliver the…

Time and time again they deliver the best quality meats money can buy. Some can seem a little pricey but you get what you pay for. Chef’s prepared meals (curries and moussaka) are also excellent and priced no different to the local takeaway. Would recommend to anyone who likes to try different cuts of meat or anyone who appreciates good quality produce.

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over 1 year ago
5 out of 5 stars

It's just their products

It's just their products, they are excellent. Good selection. Whether it be meat, poultry or fish. Vegetables as well are all excellent. You might pay a bit more than supermarket prices but at least you know you are getting what you pay for. I do have to wait and save for a delivery but I know I can expect good products.

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Maggie
Maggie
1 reviews
over 1 year ago
5 out of 5 stars

I have been buying from Donald Russell…

I have been buying from Donald Russell for some years now and not had a bad experience. I am amazed at the single stars and complaints quite frankly and wonder if they're plants from other sites since they mention them.

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Mr Roberts
Mr Roberts
1 reviews
over 1 year ago
5 out of 5 stars

Great deals and produce is good quality…

Great deals and produce is good quality and always tasty and offers they have on are always value for money.

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Helen
Helen
1 reviews
over 1 year ago
5 out of 5 stars

Great fillet steak

Great fillet steak, salmon and pies.

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Mrs Appleby
Mrs Appleby
1 reviews
over 1 year ago
3 out of 5 stars

Mixed review

I bought the wagu burgers and was so disappointed as they were sooo fatty not at all like the delicious one we got from Aldi. But the lamb koftas were very tasty so we enjoyed those. We have had curry in the past and was pleasantly pleased with the amount of chicken in them. So a mixed review depending on what you buy!

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