Great tasting and good value for money
Great tasting and good value for money
Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more
Great tasting and good value for money
Great food, very fresh and well packed
The meat is always of a very high standard: full of flavour. We also love the alpine fries and potato patties. The goods are always well packed so they arrive in excellent condition.
The chateaubriand was magnificent, as usual, and well worth the money. I always look for the duck confit on offer as it is delicious, and so easy to prepare.
What great quality products from this company it always arrives in first class condition, the variety of products will satisfy most people's wants we love the steak burgers really great quality and taste as is the currys full.of flavour we only buy these from Donald Russell for the great taste there are lots more on offer and good value.
I love everything I’ve purchased from Donald Russell Butchers. Delicious 😋
Excellent quality meat
The products are excellent. The attention to order and dispatch detail is a big letdown. I ordered two Christmas gift packages well ahead of schedule: one for Wiltshire on October 4, one for Aberdeenshire on October 10. I specified the two appropriate delivery days in mid-December to account for the recipients' holidays. Early in December, a confirmation note from the courier told me that the Wiltshire package would be delivered on schedule the following day. The problem was that the following day was supposed to be the Aberdeenshire delivery day. The Wiltshire people would not be back from holiday for another week. I checked my order confirmation. My instructions had been clear and accurate. It was evident that someone in Russell's dispatch had mixed up the two delivery dates, perhaps because the two orders had similar order numbers. I called Russell to explain their mistake and to get it put right. The attitude of the woman I spoke to was dreadful; as if their dispatch mix-up was MY fault. "Well," she said, "we'll call it back but you know it's just going to go to waste now (sigh)." It was put right eventually and recipients were wowed by their gifts, but somebody needs schooling in how to apologise politely for a company blunder. Everyone makes mistakes, but not every company tries to blame the customer for it.
Good food and great service thanks
I’m a regular customer of Donald Russell, my favourite buys are the steak mince and lasagne, though I do purchase other items. One thing that stands out that I bought recently was “rump roast” it was delicious.
Best meat company toUK, DELIVERY ITS PERFECT AND HELP,,EASY web,AMAZING FOOD.
Superb quality. My dinner party go to!!!
Excellent food and outstanding delivery thanks again.
Bought 50 day aged steak. I thought it would be melt in the mouth. Unfortunately exceptionally tough. Cooked med rare And sous vide. Worst steak I’ve ever had . Have used DR for over 25 years.
Time and time again they deliver the best quality meats money can buy. Some can seem a little pricey but you get what you pay for. Chef’s prepared meals (curries and moussaka) are also excellent and priced no different to the local takeaway. Would recommend to anyone who likes to try different cuts of meat or anyone who appreciates good quality produce.
It's just their products, they are excellent. Good selection. Whether it be meat, poultry or fish. Vegetables as well are all excellent. You might pay a bit more than supermarket prices but at least you know you are getting what you pay for. I do have to wait and save for a delivery but I know I can expect good products.
I have been buying from Donald Russell for some years now and not had a bad experience. I am amazed at the single stars and complaints quite frankly and wonder if they're plants from other sites since they mention them.
Great deals and produce is good quality and always tasty and offers they have on are always value for money.
Great fillet steak, salmon and pies.
I bought the wagu burgers and was so disappointed as they were sooo fatty not at all like the delicious one we got from Aldi. But the lamb koftas were very tasty so we enjoyed those. We have had curry in the past and was pleasantly pleased with the amount of chicken in them. So a mixed review depending on what you buy!
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