Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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over 1 year ago
5 out of 5 stars

Good service

Good service. Quality food. Quick and well packaged delivery. Tasty and delicious food.

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over 1 year ago
5 out of 5 stars

last purchase

Had a split order of seafood and a burger box with some steaks and haven't had any disappointment with quality or delivery but I do tend to go for special offers to keep the price down

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Kev the Koala
Kev the Koala
1 reviews
over 1 year ago
4 out of 5 stars

Great Choice

Huge range of very tasty offerings, all of a really high quality. Delivery is quick, although the previous polystyrene boxes now seem to have been dropped in favour of less efficient cardboard which I'm less confident will keep the contents frozen.

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Lisa Wild
Lisa Wild
1 reviews
over 1 year ago
5 out of 5 stars

DR are my go to company for steaks.

DR are my go to company for steaks (quality is the best) and chips (shame they’ve stopped doing potato rosti’s). This time round I added cod loins and salmon fillets and even the husbsnd asked where I got them because as a fish lover, he said they were excellent. I had to agree, especially the cod, much thicker and meatier than supermarkets.

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over 1 year ago
5 out of 5 stars

outstanding

outstanding products at a great price

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over 1 year ago
4 out of 5 stars

We have been buying from DR for some…

We have been buying from DR for some time now, usually only sirloin steaks, including the offers for mixed steaks. Up to now the sirloins have been excellent but have been very disappointing in the last two orders. ( June and July, sorry can't remember dates) My cooking method hasn't changed, we like our steaks cooked medium rare, and the steaks are always the same size and weight, but the last two orders have been very tough. The last order was a 'mixed bag' , the sirloins tough and one rump virtually inedible. I will keep ordering as the service is great and the offers are excellent value. Like a lot of the reviews I have read we usually only order on the special offers to keep the price down and , up to now, have always been delighted with the quality of the steaks. With regards Jane Balmford

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over 1 year ago
5 out of 5 stars

A very wide selection of meat

A very wide selection of meat. The sausages are always amazing, and the summer discount price was too. It's not the cheapest, but it is the best in my opinion. The lamb kofta and peri peri chicken on sticks were great value for a bbq.

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over 1 year ago
5 out of 5 stars

Excellent choice of cuts and produce

Excellent choice of cuts and produce. Very reasonable prices and the quality is very high.always packed well and delivered on time. The weekly offers are fantastic.

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Stuart
Stuart
1 reviews
over 1 year ago
5 out of 5 stars

This is some of the tastiest meat.

This is some of the tastiest meat I have bought. It’s comparatively expensive but Donald Russels are doing some great deals that are currently making their meat more affordable. It took two days for the order to be delivered to the Isle of Wight from the time of posting. I was worried that the meat would defrost in the heatwave. I needn’t have worried. It was well packed and insulated and a little of the dry ice was still remaining. The meat arrived well and truly frozen.

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Lis Aldenborg
Lis Aldenborg
1 reviews
over 1 year ago
5 out of 5 stars

Wery professional and helpful good…

Wery professional and helpful good experience very good quality meat if problems they'll solve it quickly 👍 lis

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Mary Smart
Mary Smart
1 reviews
over 1 year ago
5 out of 5 stars

Absolutely beautiful meat products

Absolutely beautiful meat products, and fish pie is superb

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Martin
Martin
1 reviews
over 1 year ago
5 out of 5 stars

Great meat

Great meat, fish and pies

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Ian Torrance
Ian Torrance
1 reviews
over 1 year ago
4 out of 5 stars

Great food , online !

For a number of years now Donald Russell has been my go to supplier for top quality cuts of meat . During this time their catalogue has grown considerably . Without fear I regularly recommend them to friends and family . Additionally that regularly send e’mails with good quality special offers . Their shipping is to be commended , goods blast frozen and delivered by courier at agreed timing . In summary good quality products at great value , supported by exceptional customer service ( the girls are great )

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over 1 year ago
5 out of 5 stars

Great Quality Products Excellent Service

This is the go to Company for good quality meats. Delivery and packaging ensure that it arrives in good condition still frozen. This is great as I live on a remote peninsula in rural Scotland. Not Cheap but you get what you pay for Look out for the Deals Repeat Customer of last few years

Helpful?
over 1 year ago
5 out of 5 stars

A happy experience

Always a happy experience ordering from DR. Easy to navigate website and high quality foods. I love the packaging too.

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Graeme Wool
Graeme Wool
1 reviews
over 1 year ago
5 out of 5 stars

Excellent!

I have used Donald Russell for many years. The quality is excellent and delivery the same. I always look for offers but as my late mum used to say 'you get what you pay for' and she is so right!

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over 1 year ago
5 out of 5 stars

What a great Company

What a great Company you can tell from the quality of the product what pride they have in all their products Great care is taken in packaging of your order Fantastic value for money

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A. Weston
A. Weston
1 reviews
over 1 year ago
4 out of 5 stars

Quality is generally good

Quality is generally good. Bought sea bass recently but not again as expensive. My main gripe is the numerous emails and brochures by post which can be a bit annoying. Like other reviewers I only order when necessary to get free delivery. I’m also very disappointed they no longer offer their delicious rosti potatoes as I’m not a great fan of the alpine fries.

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MAG10
MAG10
1 reviews
over 1 year ago
4 out of 5 stars

One purchase only

I have only had one special offer through being advised by an acquaintance. It was a mixed assortment costing £50 with free postage and I would not buy sausage rolls or sausages again. I wish there was a way of just buying steaks or mince but the special offers in my numerous emails state numbers are limited. As I am getting up to 3 emails a day with such special offers I am now going to unsubscribe.

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Shelby
Shelby
1 reviews
over 1 year ago
5 out of 5 stars

Great quality meat and a great…

Great quality meat and a great selection to choose from. It's the sausages and burgers we order (normally when they are on offer!) so can't comment on the quality of the ready meals. Easy ordering process and the website is easy to negotiate. Orders are received well packaged. Receive regular delivery updates.

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