Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more
Their meat is always fantastic. I personally love the chateaubriands. They arrive frozen but that really doesn't detract from the quality and taste. Much better than my local butcher's fresh version. Donald Russell are now my regular meat supplier. Fast and efficient delivery too! Glad I found them
Have been a customer for years. Wouldn't buy my meat elsewhere
They are the benchmark for customer service. Friendly, knowledgeable and have time for a chat. I could not speak too highly of Donald Russell.
Great quality meat and prepared meals. Not the cheapest but you get what you pay for. Delivery to suit with food well packed and arrives fully frozen
Ordering, delivery and the quality of the meat was outstanding value
Superb quality products. I have even got two others buying products from Donald Russell. They love the quality products too. I love being able to purchase meat products that I can’t get in my local butchers or my local farm shops.
Never had a problem with anything I received from them. Excellent quality and very tasty foods. We love especially the Lasagne but everything is of the highest standard and quality. Great service and precise delivery..very well packaged.
Extremely good products and an extensive website. Ordering is simple and delivery fast. Good range of special offers.
Can’t fault shopping from them.seamless from beginning to end
Meat always excellent
Always a great experience logging in to the website, wonderful choice of products things you no longer find in your local butcher, fast delivery and well packed food, we have recommend them to lots of our friends
Great quality meat and selection. Been buying from DR for a few years now and never disappointed. Prices can be high at times but always good deals going on, so you can save.
Great Fde ad service
Always good quality, Always well-packed. Though a new packaging form started that I like less than the prior one. However, it's greener.
Very easy to order online. Products always of a high standard. Delivery easy and should, on the very rare occasion there is a problem, the Customer Service team rectify it quickly and satisfactorily. Also it is an excellent Scottish/British Butcher!
Looking for top quality meat, as Supermarket meat was, at best, average. Yes the meat is pricey, but in my book well worth paying for! Filet Mignon steaks are top-notch!
Prompt delivery, well packed and reasonably priced Chateaubriand.
Excellent products Value for money as meats etc are always top quality
The quality of the food is fantastic. Not the cheapest but there are some good bargains on offer too.
I ordered online with this butchers and I was left very disappointed. It was all frozen stuff from as far back as 2023 (this is October 2024) Absolutely horrendous. The thing is, all their stuff us expensive, so I thought it would be high-quality but it's just disappointing all around. I'd never order from here ever again. It's such a shame because we were looking for a butcher to deliver to us monthly. They lost our custom due to their bad quality.
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