Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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Jo
Jo
1 reviews
about 1 year ago
5 out of 5 stars

Excellent salmon and rib eye steaks

Excellent salmon and rib eye steaks. The quality is 10/10 Very fast delivery as well!

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Carol  Lynch
Carol Lynch
1 reviews
about 1 year ago
5 out of 5 stars

Flash offers

The flash offers are excellent and the delivery is speedy.

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about 1 year ago
5 out of 5 stars

Orders delivered on time and we'll…

Orders delivered on time and we'll packed. Meat whether fresh, cooked or frozen is always of finest quality. For the quality prices are comparable with other suppliers. I have been a customer for many years I'm not their best customer but if I want something special it's my go to place.

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customer
customer
1 reviews
about 1 year ago
5 out of 5 stars

The steaks are so tasty

The steaks are so tasty. Stewing steak just melts in your mouth when slow cooked. Lamb delicious need I say more Buy when the offers are suitable

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about 1 year ago
5 out of 5 stars

Easy ordering

Easy ordering; fast, prompt and secure delivery; superb products.

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Gerard Murphy
Gerard Murphy
1 reviews
about 1 year ago
5 out of 5 stars

Trusted supplier

Everything ordered arrived on time.

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diane jewell
diane jewell
1 reviews
about 1 year ago
5 out of 5 stars

You have difficulty getting better quality

Been using them for more than 10yrs always had excellent quality produce, delivered with care.

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RH Farmer
RH Farmer
1 reviews
about 1 year ago
3 out of 5 stars

Found the quality to be very hit and miss.

Found the quality to be very hit and miss. Steaks were in most cases no better than the local supermarket. The pork ribs however were excellent. Deserts were very nice but expensive for the individual size. Personally not a fan of the daily marketing so called deals which are designed to lure you in to make bigger orders to avoid the delivery charges. Delivery is very hit and miss with long waits from when you order and although the packing looks ok some items are starting to thaw if a late in the day delivery. Disappointing generally.

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Donna Spray
Donna Spray
1 reviews
about 1 year ago
5 out of 5 stars

Good Scottish food

Good Scottish food, excellent fish, seafood and meats. Pies are the best ever. Frozen well, packaged well and delivered on time as promised - always.

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Carol Ross
Carol Ross
1 reviews
about 1 year ago
5 out of 5 stars

Happy customer

Having used Donald Russell since Covid I would just not go anywhere else the quality and service are top notch.

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about 1 year ago
5 out of 5 stars

Just brilliant excellent quality I…

Just brilliant excellent quality I cannot recommend them enough. Everything is high quality and watch out for their offers! They tend to be quite good!

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about 1 year ago
5 out of 5 stars

Amazing Donald Russell

The meat is extremely tasty the ordering is simple and delivery has always been on time you can taste the difference from supermarket meat I definitely recommend Donald Russell

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JGat
JGat
1 reviews
about 1 year ago
5 out of 5 stars

Perfect, as always

As always my order arrived exactly when expected with everything well packaged and in great condition

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Ian Mcguigan
Ian Mcguigan
1 reviews
about 1 year ago
5 out of 5 stars

Great quality products

The quality of the produce is always top class. Ready meals are really handy for families on the go. We love everything and will continue to buy from this butcher.

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Deborah Heal
Deborah Heal
1 reviews
about 1 year ago
1 out of 5 stars

Disappointed

I’m usually very impressed with my order from you but my last order I was very disappointed. I was trying to order the chateaubriand joint for the special price of £25.00. along with some beef trims steak plus some other items to make it over£50.00 for free postage. However when I got to the payment part the chateaubriand had shot up to the usual £45. So I deleted a few things as it was more than I expected to pay and then when the joint arrived it was so small , it was only enough for 2 small portions at 500 g. I was cross as it was such a puny joint at £45.00 and I had originally ordered at special price of 25.00 but for some reason it had changed while I was doing the order. Yours disappointedly Deborah Heal

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Pauline
Pauline
1 reviews
about 1 year ago
5 out of 5 stars

This is the best food yet from great…

This is the best food yet from great cuts of meat to prepared meals plus all the sausage is amazing. Great company, customer orientated plus money not back if not satisfied but I don’t think that would happen very often.

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Andrew Adair
Andrew Adair
1 reviews
about 1 year ago
5 out of 5 stars

Fantastic products........give them a try

I've been purchasing various cuts of meat and other products from Donald Russell for a few years. Their products are always of a high standard albeit a little more expensive however, as the saying goes....you pay for what you get. The staff are very helpful and courteous, the products are always despatched frozen and arrives in that condition.

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Caroline
Caroline
1 reviews
about 1 year ago
5 out of 5 stars

Outstanding

I’ve used Donald Russel for several years. Everything ordered has been of a high standard. Might be a bit more expensive than some local shops but quality is outstanding. I live in England and there has never been a problem with delivery. I often recommend Donal Russel to friends. Wanting something special order from Donald Russel. You won’t be disappointed.

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Bernadette
Bernadette
1 reviews
about 1 year ago
5 out of 5 stars

All my food orders have been delivered…

All my food orders have been delivered on time with excellent service from DHL and the quality of the food is excellent,and I won’t get my meats any where else. Not only I bye the meats for myself and my husband we bye for our dog.

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Cullen Shaw
Cullen Shaw
1 reviews
about 1 year ago
5 out of 5 stars

You get what they promise!

Have been using Donald Russell for quite a few years now. Never been disappointed with either the quality or service we have received. Not the cheapest; but you do get what you paid for - quality product delivered to your door. Four course Xmas food for 16 people already ordered yet again this year - so no hassle or last minute panics!!

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