Donald Russell

Failed to deliver and now the courier service they use is going to deliver food 5 days after it left their factory. Booked for a delivery today, FedEx sent an email saying between 8.30-12.30, then changed the tracking to before 6pm. Live chatting with Ava at Donald Russell who said delivery would be before 6, and then stopped the live chat whilst I was asking another question as it was home time. Delivery failed to arrive, now saying they will deliver on Monday!!!! 5 days after it left. Was a long term customer, want a refund and won’t be back. Shame as the food itself is good, but let down by poor service

Just received my second meat box ,excellent again from ordering to delivery ,love the pork sausages and look forward to eating the rest .

Some items arrived with the packaging burst open so had to be discarded. Trying to speak on online chat is impossible, couldn’t get through by phone so emailed as suggested. Still waiting on a response and it’s been nearly 3 weeks since my email. What a waste and not cheap either

Steaks arrived an hour early - DHL's fault - but absolutely frozen solid. No chance of these thawing in time today. And they're 'cking tiny. Won't be shopping there again. You get what you pay for I suppose.

What's really annoying is as a loyal customer you get no discount when they give 25pc to a new customer. I'm going to go and be a new customer somewhere else for my discount. Reward loyalty. Their meat is hit and miss lately, but whenever we have an issue they are great at resolving it which is worth a lot.

Not a great start with 3 missing items on the receipt for a bulk order. No call to ask if I wanted to substitute and due to the order being a bulk order that I waited two weeks for, that would’ve been the least I would’ve expected. Also only a partial refund at a third of the actual cost of the items due to the discount code used. Haven’t even tried the food yet but I won’t be ordering again.

This company was once really good. Great products (still has) Excellent service where they have changed their system and now have none. I used to be able to speak to helpful capable staff now no longer I could make an order and pay in less than 5 minutes. It now takes over 1 hour. I will never use them again sadly! Alan Hynd

Not happy with meat , I normally use PIPERS FARM but thought I would try this and was very disappointed ASDAs grass fed range is a lot better , chicken thighs were like scraps , sirloin steak I had to bin ,

Ordered Chateaubriand, smoked Salmon and burgers and was promised free beef medallions as I spent over £100. The medallions never arrived. I picked this up with Customer Service who said they would credit against my next order - I don’t think this is acceptable as it forces me to repeat buy to rectify the issue - by doing so inevitably saved DR courier costs by not dispatching what was promised to me. Works for them not for me. I was sent a customer satisfaction survey which I duly filled in and voiced my opinion- I have heard nothing further since. Why send out a survey if you don’t respond to negative comments or make any effort to rectify? This is about the principle of customer service - if you mess up, own it and deal with it. You should have sent me my missing medallions - your choice whether you go beyond that by way of compensation. BTW I am not looking for compensation but I do expect customer service that acts proactively not reactively, particularly when you send out satisfaction surveys,appear on my SM feeds and email me offers trying to secure repeat business. It is a shame as the side of smoked salmon was some of the nicest salmon I have had for a long time.

Excellent quality products and good value for money. If you want cheap products go buy them from the budget supermarkets. I will keep ordering from these guys who provide tasty, well sourced products and offer excellent customer service. My only slight irk is the large polystyrene boxes the goods are delivered in, completely understand these keep the goods frozen/fresh but they are not recycled where I live so it means an unnecessary trip to the dump/tip and my recent order arrived in a huge box, half of which was air! Maybe something to consider 🤔 but I am a happy customer who will be back.

I don't know where all these positive reviews come from . Talk about deception. I was just charged £54 for a tiny Rack of Lamb and a tiny Lamb Joint. I also bought some scallops. I AM SHOCKED AT THE DECEPTION OF THE PHOTOS. THIS IS BORDERING ON FRAUD THERE ARE 7 BONES ON THE RACK IN THE PHOTOS BUT ONLY 6 IN THE PIECE. I HAVEN'T FELT SO CONNED IN MANY MANY YEARS. THIS IS AN UTTER UTTER DISGRACE

First class service with really good quality rump steaks delivered promptly in great condition.

Always great service and meat the only reason not 5 stars is the moussaka which was pretty bland and short on lamb

The quality of the meats is superb. Last night tried the pork sausages for the first time; best sausage I’ve ever eaten!

I brought a 5 rib roast joint a couple of months back and we decided to have it for Mother’s Day, my wife defrosted the meat and all looked well, when it was cooked it really was a let down with grissel running through it and really was was tough, it was a real let down as I paid a lot of money, But on the upside when calling to tell them how let down we was the lady I spoke with couldn’t be more understanding and offered a part refund , for me it was not about the money as explained and they have sent me new pice of meat the following day, At the end of the day things can and do go wrong but it’s how you deal with it and that’s why I have gave a 5 star not for the product but for there services and for that I thank them for being understanding and felt that they had my back.. many thanks

The lasagne bears no resemblance to lasagne. No doubt the meat is good quality which is why I have given this dish any stars at all. I bought 4! Fortunately decided to try one. Despairing as to what to do with the other 3...

Outstandingly good - a revelation! We recently had a disappointing experience with a Michelin star restaurant near where we live, so decided to order from Donald Russell for valentines meal instead of going out! Such a good decision - ordered the chateaubriand with some sides and desserts. Just had the best romantic night at home, best steak ever, cooked perfectly and easily following DR instructions…first time ordering and will be back, thank you!

My third ordered delivered from Donald Russell great meats, great service, good delivery. The meat melts with just the right amount of fat for taste. Arrives in dry ice frozen well. (I live very a good distance away) Perfect for the freezer. Some meats don't taste as good after freezing but this taste is super.

Have used this company for our Christmas dinner, only two of us! For a few years now and have absolutely no complaints always arrived via DHL with notification of delivery. Easy to prepare with the instructions so served up on time. While you could buy cheaper at supermarkets we have found the quality and ease of home delivery perfect. Since using for Christmas only have delved into the other products and as such the quality is there.

What's happening to the once glorious Donald Russell? The Chateaubriand at Christmas was tough, chewy & lacking in flavour. The pack of four mini fillet medallions are so far removed from what they once were it has become a lottery as to what you will get.The first pack had one piece smelling of vinegar so gad to open second pack. This nullified the 'offer' price.