Dental Direct

4.538 out of 5 stars
4.5
Excellent1,000 reviews

TrustScore

4.5
4.538 out of 5 stars
Excellent
5 out of 5 stars
801
4 out of 5 stars
83
3 out of 5 stars
32
2 out of 5 stars
21
1 out of 5 stars
63
1,000 reviews in total

Review summary

Dental Direct is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund not provided for returned items

I ordered the wrong items (completely my fault) so I emailed asking if it was possible to exchange them. I received an ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Scam Site – Avoid!

Scam Site – Avoid! Their phone line is permanently busy, and I’ve received no response to my emails inquiring about th...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

RM lost my original order and Dental…

RM lost my original order and Dental Direct sent me a replacement package very quickly. Thank you.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Interdental brushes

I was recommended by my dentist to purchase some interdental brushes as part of my oral hygiene. They suggested Dental D...Read more

0
0
🔥 High engagement

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Ann P
Ann P
1 reviews
almost 6 years ago
5 out of 5 stars

Products arrived punctually

Products arrived punctually, were as described and competitively priced.

Helpful?
Beverley Wood
Beverley Wood
1 reviews
almost 6 years ago
5 out of 5 stars

reliable and fair price

Good price and arrived when they said . Will use again when I need more supplies

Helpful?
Weasle
Weasle
1 reviews
almost 6 years ago
1 out of 5 stars

Able to order product but not in stock!

Ordered 2 tubes of toothpaste for my daughter, she doesn’t do flavour! On back order for over a month!! I did receive an email advising me but doesn’t really help much, why have it available on the website if not in stock?

Helpful?
A Pitman
A Pitman
1 reviews
almost 6 years ago
5 out of 5 stars

Excellent product

Excellent product, timely delivery.

Helpful?
Koreen James
Koreen James
1 reviews
almost 6 years ago
5 out of 5 stars

Fast delivery

Fast delivery. Good prices.

Helpful?
Katie
Katie
1 reviews
almost 6 years ago
5 out of 5 stars

Excellent product also same for service…

Excellent product also same for service and delivery👍

Helpful?
Rachel Born
Rachel Born
1 reviews
almost 6 years ago
5 out of 5 stars

Quick service and excellent product

Quick service and excellent toothbrushes. Have been using the same brand for many years!

Helpful?
almost 6 years ago
5 out of 5 stars

Everything arrived promptly and in good…

Everything arrived promptly and in good condition

Helpful?
almost 6 years ago
5 out of 5 stars

Cartridge People a great company

Excellent, easy to use, doesn't take much time, use every day .

Helpful?
almost 6 years ago
5 out of 5 stars

excellent service

prompt, efficient service.website easy to use

Helpful?
TASE
TASE
1 reviews
almost 6 years ago
5 out of 5 stars

Excellent and prompt service

Excellent and prompt service and delivery. Very happy with this purchase and will do so again.

Helpful?
Mr John Bell
Mr John Bell
1 reviews
almost 6 years ago
5 out of 5 stars

Excellent product and the service and…

Excellent product and the service and delivery were first class thanks again

Helpful?
Chopster
Chopster
1 reviews
almost 6 years ago
5 out of 5 stars

Good price

Good price, free delivery

Helpful?
customer
customer
1 reviews
almost 6 years ago
5 out of 5 stars

Excellent fast delivery

Excellent fast delivery. Thank you

Helpful?
almost 6 years ago
5 out of 5 stars

No worries about dealing with these…

No worries about dealing with these people

Helpful?
C Mead
C Mead
1 reviews
almost 6 years ago
5 out of 5 stars

All arrived as described and well…Quality products & Fair prices.

All arrived as described and well packaged. Excellent value. Fair prices.

Helpful?
almost 6 years ago
5 out of 5 stars

Goods arrived on time and with a 10%…

Goods arrived on time and with a 10% discount for my next purchase, how good is that!!!!

Helpful?
Jo Sandy
Jo Sandy
1 reviews
almost 6 years ago
1 out of 5 stars

Took order with faster delivery option even though they had no stock. Didn't tell me it would be 3 weeks wait for product until I chased them.

Be aware that even though an item may show as in stock, and they take your order; I even paid for the faster shipping option; that means nothing. The item may well not be in stock and then they just sit on the order without telling you. It was only when I queried why the order was still pending and had not been dispatched that they admitted they had no stock and were hoping to acquire some in 3 weeks time! Terrible way to run a business. I've never known anything like it. They weren't even going to tell me about the delay! Get a better stock control system to reflect on your website and communicate better with your customers. Awful. Avoid.

Helpful?
Toshi
Toshi
1 reviews
almost 6 years ago
3 out of 5 stars

Good product

Good product, delivery took a bit longer than I thought

Helpful?
A Smith.
A Smith.
1 reviews
almost 6 years ago
2 out of 5 stars

Ordered a week ago, nothing yet.

Ordered a week ago, 1st class postage. Got an email to do this review, yet our order has not even turned up yet. Hopefully it'll show up soon.

Helpful?

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