Dental Direct

I ordered Sleep right dental guard ready to take on holiday with me, and received shipping confirmation the same day. However the following day I received an email from 'Laura' making me aware they were out of stock but expecting delivery by the end of the week. I asked how a product could be shipped (as per email I'd received) if it's not in stock and was advised 'stock discrepancy in our warehouse'.. From reading the views, this lack of stock appears to be a frequent and familiar pattern for this company, which is a bit of a worry really when customers are handing over their hard earned money. It's now Friday (end of the week) so I am waiting to see if I receive a further email to say the item has been restocked and shipped. If I don't receive a shipping confirmation by Sunday and the product by next Wednesday, then I'll be formally requesting a full refund including delivery costs. I need this guard by 10th March as I'm going away. This company needs to employ someone with experience in stock handling and control so it can fulfill its legal obligations

The web site is easy to navigate, a friendly and knowledgable person answers the phone if you have a query, they have a great range of well-priced products. And they use Royal Mail - much more reliable than couriers. (This review pertains to their UK business.)

Just placed an order for some mouthwash recommended by the dental hygienist at my surgery. I’ve had 2 acknowledgments one for subscription and the other for opening an account. Nothing though about my order???? Not sure if I can trust them? I have paid for the product. Would like acknowledgment please!!! Have contacted them twice today 11/12/24 negative response thinking of cancelling the order!! No manners just darn right rude. If you don’t acknowledge my order by 12/12/24 I am cancelling the order as I don’t not trust you and think you are scammers and you can cancel the newsletter as well. I was advised by my Dental Surgery to order this so thanks very much. Just darn right illmannered. By the way where are you based!!!!

I've only just ordered some interdental brushes. Not arrived yet, let alone used them for long enough to post a review about them! Yes, they had what I was looking for. Yes, they went into the basket and I paid for them. What is there of any value to review?

Extremely non-professional, received counterfeit product, no response when contacted. Had to dispose off.

I use interdental brushes daily, and they are about £4 for 6 brushes in most places (67p each). On this site you can get 25 brushes for £11 (44p each). This is the cheapest I've seen them anywhere. I was a bit concerned about the mixed reviews for this company, but I bought 3 bags of 25 (as you get free shipping for orders over £30). I had an email immediately to say the order had been received and the next day I got another one to say they had been dispatched. They arrived 2 days later. They look genuine. They are in TePe branded bags, and they look to be of good quality. No complaints whatsoever. I will definitely be buying from these again when I am close to running out.

Great online store. Reliable with good prices and customer service. Highly recommend.

The denture direct in elm Mott are lying sac of chit, go elsewhere, you get better dentures . Can’t even see my teeth when I smile , let alone how poor they fit ? I called to see if they can be fixed , they had a price . I even had bone loss on bothe upper and lower , the dentist got his 1000. Avoid THIS CRAPHOLE

Appalling customer service. Purchased a product that wasn’t fit for purpose… interdental holder .. cost £2.95. Doesn’t hold the brushes in place and not fit for purpose. In order to receive a refund I have to pay the postage cost …which would be more than I paid for the product. What sort of company doesn’t refund £2.95 even as a goodwill gesture .. which it wouldn’t be as NOT FIT FOR PURPOSE AND ITEM IS SCRATCHED.

Placed order on Monday...good comms, quick despatch and delivered exactly as ordered on Wednesday...5* service once again...thank you

Website difficult to navigate. Seems to be designed by an American!

Very goods service and quick delivery. I admire this company being so good with very small orders. Thank you very much.

I have always had excellent service with dental direct and their products. Products which I am unable to source locally My preference is for a 3.5 toothbrush and dental direct can supply this quickly and securely packaged

Good quality product - well packaged - delivery earlier than predicted - sensible price

Terrible service. Items ordered but 9 days on no updates provided re delivery and no responses received from their customer services team.

Avoid at all costs. This company sells products that are not registered for sale in the UK. They have been reported to trading standards.

No better than Polygrip on lower dentures,I have tried several products and now use edible gum powders, Psyllium works best for me,(I reline my dentures with Pro soft about three times a year). Psyllium powder somewhat less effective than the most effective manufactured denture fixtives though acceptable and absolutely safe and more economical

Ordered some toothpaste online but I have not receive the toothpaste, and I had no reply from them. I will now contact my bank for a refund. I would not recommend this website at all!

My order never arrived and the company has refused to refund me, they have now stopped corresponding with me regarding this matter. I will now be pursing this via my bank in order to be reimbursed for the transaction.

Order number 100175646..Thieves thieves thieves, I've sent several email asking for my refund, and I've been ignored. Ordered and paid for an item that they cannot provide because of no stock. I asked that the whole order is cancelled and refund issued, and they've ignored my emails. I will definitely be contacting my bank to get me money back! Avoid them like a plague!