Defy Gaming has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
I ordered a controller from them at the end of last year which ended up being faulty. I have sent the controller back to...Read more
Website is very easy to use, communication with them is amazing, I was contacted throughout, as there was a delay on a product I wanted I was offered to change or refund, however it was only a weeks delay so made sense to wait as it’s a Xmas gift. Tracking easy to access. Arrived on day was expected. Finished product is amazing, can’t wait for it to be received Xmas morning. Defo recommend
Really happy with the outcome and fast turn around too. Present for son and he will be equally as happy when he opens it. Top Quality work, thank you!
Still not received goods from an order 5 weeks ago
Very good controllers, main reason why I keep buying them from here.
It took more than 3 weeks for them to ship the product despite being quoted 5-7 working days. The controller is fine, but it just took much longer to arrive than quoted
The delivery time was exceptional, I was expecting it to be at least a week
Great quality, the finish feels good and smooth unlike some other cases or skins on the market. The shipping did take a while but that was mainly from the new dualsense build Sony has pushed out recently. Overall, pretty pog big dubs
Firstly, the controller is excellent. Quality build and works great. My only complaint is with service. It states 7-10 working days to build and 2 days to deliver. I ordered it on the 21st of October and didn't receive it until 28th November. No contact from them at all, I had to email them to find out what was going on. Great product, appalling service.
Great controller with unbelievable design & Great quality. My son is so happy with it. The only issue is - build time takes roughly up to 2 months.
Great customer service and the item is the highest quality
Took over one month to receive the item I paid for, unacceptable
Absolutely shocking time scale websites states 10-12 working days I placed my order on the 7th of November and after 3 emails and a complaint it arrived on the 3rd of December
Product really good, delivery longer than expected
Good pad with paddles
Delayed order, then when it arrived box was damaged and also sent me the incorrect design! They also wanted me to pay for the return postage for them to fix their mistake!
I entered the black friday code,it did not work,emailed defy gaming and no response,nothing at all wrong with the ps5 pad though looks spot on
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