Defy Gaming

2.36 out of 5 stars
2.4
Poor100 reviews

TrustScore

2.4
2.36 out of 5 stars
Poor
5 out of 5 stars
28
4 out of 5 stars
4
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
60
100 reviews in total

Review summary

Defy Gaming has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

company has gone bust and isn't…

company has gone bust and isn't replying to any queries or warranty. Went to tygamingmodzin UK (they seem to use the sam...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

No customer service. Faulty items

Purchased a nice expensive custom controller, less than a year later one of the buttons stopped working properly. Sent m...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Get your controllers fixed at carbxn.com.au

Customer from Australia here. Controller was great but hair triggers broken after 6 months. Went to get in touch to fix ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

I ordered a controller from them at the…

I ordered a controller from them at the end of last year which ended up being faulty. I have sent the controller back to...Read more

0
0
🔥 High engagement

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Vidhun
Vidhun
1 reviews
almost 3 years ago
5 out of 5 stars

good company perfect quality…

good company perfect quality controllers and quich shipment! ignore the bad reviews! pls give me a giveaway controller if u see this pls pls psl pls

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Dennis
Dennis
1 reviews
almost 3 years ago
5 out of 5 stars

Nice love it

The controller is awesome I love it

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almost 3 years ago
1 out of 5 stars

I ordered a controller 3 months ago…

I ordered a controller 3 months ago still didn’t get it

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almost 3 years ago
5 out of 5 stars

Pretty fast delivery considering postal…

Pretty fast delivery considering postal strikes and Christmas rush and great controller design 👌

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Juliana L
Juliana L
1 reviews
almost 3 years ago
1 out of 5 stars

I bought a control on the 5th of…

I bought a control on the 5th of December, when they advertised the delivery being between 7 working says. Today is the 24th of December and I haven't received my order, it's a shame as this was a Christmas present. I wouldn't choose them as it is not reliable.

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almost 3 years ago
5 out of 5 stars

Great quality custom pad

Great quality custom pad. Would highly recommend for anyone that is looking for a competitive edge in gaming.

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almost 3 years ago
5 out of 5 stars

I didn't realise that it takes 19 days …

I didn't realise that it takes 19 days to make the controller, but once that was explained to be I was happy. Controller arrived on time and looks great. Not been used yet as it's a Xmas present

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Cheryl
Cheryl
1 reviews
almost 3 years ago
1 out of 5 stars

I’ve noticed that some of the buttons…

I’ve noticed that some of the buttons are a bit stuck. So not really impressed. I can’t be bothered to contact because I’ve heard stories. I’ll be going Scuff for my next one. I have already told my friends to stay away from this site. They need to learn about customer satisfaction and how it’s a huge part of the business success rate. Chez Kane will be opening this on Christmas Day and I want her to see and show her fans how awful this company is.

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Mark Brooks
Mark Brooks
1 reviews
almost 3 years ago
4 out of 5 stars

Brilliant products

Brilliant products, let down by the delivery partners DPD, that the only reason why not 5 starts

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Ian Breen
Ian Breen
1 reviews
almost 3 years ago
3 out of 5 stars

The time it took it to come to my house…

The time it took it to come to my house wasn’t good 5-6 weeks is no good

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Cameron
Cameron
1 reviews
almost 3 years ago
5 out of 5 stars

Amazing

Delivery was really fast and the product works perfectly. It also looks fantastic. I would definitely recommend the site as it’s easy to use as well

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Lisa C
Lisa C
1 reviews
almost 3 years ago
1 out of 5 stars

Very poor response and delivery time…

Very poor response and delivery time despite promising speedy build and delivery - and paying extra for it ! Not impressed at all. And poor support

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Joe
Joe
1 reviews
almost 3 years ago
3 out of 5 stars

Pros and cons

Pros The controller is genuine and really good if you wanna use a controller with back paddles and feels nice when u get used to it plus you can be way better at games with it. Cons The delivery was late and the customer services needs improving such as live person instead of copying and pasting the same email automatically. Overall the controller is solid and isn't fake, if you wanna be better at games and feels like a pro then deffo get this but the delivery might take longer than written depending on the situation. 10/10 on the controller 3/10 on the communication in the beginning

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almost 3 years ago
5 out of 5 stars

Highly recommend + Amazing quality

Highly recommend. I messaged them separately to ensure I would get this before Christmas. And they responded within 1 day. Ensuring me I would. It has now arrived and is in amazing condition! Still yet to make sure it works! But roll on Xmas day. Thank you so much! A*****

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almost 3 years ago
1 out of 5 stars

Long delays and they don't reply

Placed an order for a controller on 26th November with 7-10 days build time. Still haven't received it or had any updates. Have emailed and messaged on the website but they don't reply. Very disappointing as was meant to be a Christmas gift. Update - item finally arrived 2 days before Christmas, unfortunately the order is wrong and the face control buttons are the wrong colour. Update - they replaced the buttons on the controller and sent it back to me, however there is now a different problem with it. Also they have not refunded me the postage costs which they said they would. They now appear to be ignoring my emails, so the next course of action will be court proceedings.

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BRIAN  ARCHER
BRIAN ARCHER
1 reviews
almost 3 years ago
5 out of 5 stars

You controller is brilliant it fits comfortably in your hand the paddles are awesome I would recommend it to any of my family and friends

With my experience with controllers.defy gaming are the best I've tried. past controller wouldn't last long. with defy gaming I would recommend it to anybody who enjoys gaming as much as I do on a daily basis thank you defy gaming made my Christmas

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Sue Geldart
Sue Geldart
1 reviews
almost 3 years ago
1 out of 5 stars

ORDER NOT RECEIVED - is this site a SCAM?

I placed an order on 13th November (and paid almost £200 in full) and have nor received my order, is this a scam? It’s for a Christmas present and I ordered with plenty of time, only 1 email has been answered, next 3 have gone unanswered despite their first response saying the parts would be available by Tuesday (6th December) no update and no response to my last 3 emails enquiring when I’ll receive it

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Jilian
Jilian
1 reviews
almost 3 years ago
5 out of 5 stars

My go to place for gifts

this is my 3rd purchase of x box custom controllers. Defy Gaming are brilliant. Great communication, fast service. Fantastic controllers. Really great quality. I recommend all my friends to go to these guys. 5 star thank you

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Emma Wares
Emma Wares
1 reviews
almost 3 years ago
5 out of 5 stars

It’s a Christmas gift so I can only…

It’s a Christmas gift so I can only review how it looks and that’s amazing! It was good service and I was kept up to date with what was goi g on.

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EMMA PORTER
EMMA PORTER
1 reviews
almost 3 years ago
5 out of 5 stars

Highly recommend

Absolutely buzzing when my order arrived! It looks sleek and the quality is amazing. I’m very happy with my purchase and I’m sure my son will love his Christmas present. It was delivered within 2 weeks and their customer service was great and responded within 24hrs of my email query. Thank you for being super helpful

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