DCG Stores

Terrible experience. Item I received was not as described when I ordered it. Quality was less than expected. I returned the item over six weeks ago and to date have not received a credit on my credit card. When I call customer service no one ever picks up. This is a terrible business to deal with they have terrible customer service they never return phone calls and there is no viable way to deal with them. They should be shut down by the Better Business Bureau.

No Customer Care or Service… I ordered 20 bar stools in October of 2016 to date we received 10 stools of which the remaining continue to be backordered and now it is almost a year. I finally just asked for a credit back and now have to track down similar looking barstools. The customer department has no accountability or care for addressing urgency of the concerns. They just keep on blaming it on the manufacturer which they have no contact information. I would not recommend buying from this company.

I ordered a futon frame to arrive in early July because we were moving and I wanted it sent to the right house. I sent several customer service emails about how long this specific product would take to arrive, so it would arrive at the right time. They looked it up, supposedly. "2-4 business days to process order" and "5-7 business days shipping." Fine. Except I ordered, and then nothing happened. No shipping confirmation, though the charge was on my credit card. Twice, after sitting on hold 15 minutes, I got someone on the phone, both of whom tried to tell me 4 business days hadn't passed yet. (Not true.) One said: "It's probably already shipped and something happened to the email because of the 4th of July." Third try, I said: "Can you please check with the warehouse." Then I got a form letter email telling me the item wouldn't be available for 3 months. This might not sound like a huge problem to you, but I'd made most other decorating decisions bases on that frame style, and not having a place to sit down for 3 months IS a big problem. No apology, nothing.

NEVER AGAIN!!! i ordered something and called to cancel the minute i ordered it only for it to show up by my door than they took off a shipping fee when i cancelled it!!! i called this lady named sheryl answered was so disgusting and rude didnt let me speak and told me too bad i was in middle of talking and she hung up on me i called back and asked her why she hung up and she didnt know what to say so she hung up again!! than i called back again and she said well refund you than she started screaming at me like a crazy person than later when i asked to speak to the manager she told me he does notspeak to customers which is such bullsht she didnt want to get into trouble for doing what she did, at the end of the call i told her to get help because sh shouldn't be working at this job she goes i think that your the one thats wrong she's a total PHYSCOPATH I will be reporting her because she's only making this so called "company" worse than it is

Did my remark went through???? Just wrote a comment.... again; i will not ever use this company ever again! The matress cover cost me $79.00. The merchandise was smaller, than it said on-line and it was not fitting my mattress, also the color was different, very cheap-lookig, ot as it showed when I ordered it. I packaged back as originally was and shipped it back to the company for $13.60 - my expense. I got returne of $67.57....

I am embarrassed that I didn't read reviews on this company before ordering. I ordered a dresser, 2 nightstands and a mirror. They actually came less than a week from ordering. The top of the dresser was smashed and the top piece of the mirror was broken in two. I called the number all day and was sent to a voicemail that said to press 1 if I wanted to hold. When I pressed 1, it went back to the start of the recording in a loop never allowing me to actually hold. I did leave several messages but never heard back. I emailed and got a return email within a couple days. It states I needed to send a bunch of identifying information including pictures of the damaged goods. I did this and waited two weeks for the replacement parts to arrive. When I went to start putting the mirror together, I found there was no hardware in the box. I emailed and asked them to send hardware immediately. I turned my attention to the dresser and began assembling. A couple of the parts that would not be seen were split in two. My husband hot glued the pieces and I continued on. When I tried to tighten the hardware, everything split and broke. I wasn't even able to line up the pieces of the dresser. It all went together slanted. By now, I am done. I call and of course get no response nor am I able to remain on hold. I leave numerous voicemails and email several times. That was Wednesday. I called and emailed Thursday and Friday finally threatening to call the better business bureau. On Friday I receive an email stating that my email had been received and I will be contacted within one business day. At this point, I am almost to my 30 days since purchase due to their numerous errors. I can not get a response in any way from the company and it looks like I am stuck with a pile of junk I will have to figure out how to dispose of. I am also out $377 and change. I recommend that NO ONE even mess with this company. They are dishonest and you will likely be out money.

Ordering seemed helpful and easy, problem started after delivery. I received a Wolf 9" memory foam mattress and frame through DCG. Within several weeks the mattress became flat and hard, a worse performance than a "cheap" futon mattress on another futon. I contacted DCG right away - well within the 30 day return, and they had me send photos. Problem was DCG was very slow in responding, days and days between emails. Finally after many weeks I was told returns have to take place in 30 days so I am out of luck, Say NO to doing business with DCG Futon Store!

We are extremely satisfied with this company. We place our order Sunday and received it Thursday! They kept in touch via email the entire time. It's exactly what we needed and the right price. We'll definitely order from them again! Thank you DCG Stores!!

When I first phoned the sales person was very helpful to select my product. Then I went online and ordered. Ordering online was easy, and the delivery was done very efficiently and came one day ahead of scheduled date. Good Job DCGpac!

DCG: Thank you for your order. Your order number is: 186832 Date of order: 10/14/2016 11:09:00 AM Order Status: Approved, Pending Shipment Payment Details: Payment information received. Me: Oct 24 (11 days ago) to DCG How can I obtain a status update on this order. I left a message and called back only to be told to press 1 to hold for a customer service rep. only to repeat the same step over and over but don't get to speak with a person about this order. DCG:via mx.logicalware.net Oct 24 (11 days ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time Thank you, DCG Stores DCG Stores Oct 24 (11 days ago) to me Thank you for your order. This email is a confirmation that part or all of your order have shipped. Please see below for the tracking information and item shipping status. Depending on your order size, items may arrive in multiple shipments. Thank you again for shopping with DCG Stores! ME: Oct 28 (7 days ago) to DCG My packages were delivered yesterday but I am missing 2 cushions. I ordered the set of 4 and the set of 2 and only received 4 cushions. Since it is impossible to speak with someone regarding this, can someone please let me know when the remaining 2 cushions will be sent as you have deducted the money from my account. The tracking numbers attached to this email have a status of delivered but 2 cushions remain missing. DCG Stores Order #: DCG137412 DCG: Oct 28 (7 days ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time DCG: Oct 28 (7 days ago) to me -- Hello, We're sorry to hear that! We've requested an update from our warehouse on where the other two cushions are and will update you as soon as we can. Thank you for contacting DCG Stores! Best, Brittany Customer Care DCG Stores DCG: Oct 28 (7 days ago) to me -- Hello, The other pillows are shipping out today! We're sorry about that! Tracking will be emailed by then of the day. Thank you for contacting DCG Stores! Best, Brittany Customer Care DCG Stores ME: Attachments4:48 PM (19 hours ago) to DCG Received my package today. unfortunately wrong color . can someone please tell me why or how this has happened . when will I get my last two grape cushions that you took money from my account for? this is what you sent...far from the color grape. (THEY SENT ME 2 ORANGE CUSHIONS) DCG:via mx.logicalware.net 4:48 PM (19 hours ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time Thank you, DCG Stores DCG: 5:06 PM (19 hours ago) to me -- Hello, After comparing your picture with the website picture, it looks exactly the same. Also after tracking all 3 tracking number we have listed, it looks as if all of your items have been delivered. Thank you for contacting DCG Stores! I HAVE SENT ABOUT 6 ADDITIONAL EMAILS ATTACHING THE PICTURE OF THE ORANGE CUSHIONS ALONG WITH MY ORDER FORM REFERENCING COLOR TYPE GRAPE. I am no longer receiving a response. I believe I am now stuck with 4 grape cushions and 2 orange as well as the tough lesson...if it's too good to be true.....don't do it.

We were very disappointed in the futon mattress we received from DCG Stores. We ordered a dark rich mattress cover - it came with bright distracting white stitching - the pattern wasn't centered on the mattress - and the tufting wasn't even on the pattern... what really upset me was when I called the customer "disservice" number to talk with someone... the person who answered never gave his name - was never friendly and welcoming on the phone the entire time... I started off by mentioning a couple of positive things and then eased into some concerns... when I mentioned never seeing anything about the white stitching in writing or when examining pictures of the product, he said that "we take our pictures on an angle" - WOW, that's revealing... he also said that if I was concerned about the stitching that I should have asked ahead about it before ordering the product (like I knew to ask that questions - if I would have seen white stitching in a picture or read that their mattress only came with white stitching, I would have surely asked about it)... he also said that "we make thousands of mattress everyday - we can't change the color of the stitching for every mattress." He also mentioned that the material just comes off the roll however... those statements told me everything I needed to know... the company is all about profit and not about product quality. The unknown person then when on to say "just take a sharpie and color the stitching - people choose all sorts of colors to match those on the cover"... that also told me that others have expressed the same concerns... he would never connect me with a supervisor - when I suggested that they send another cover to put over the stitched cover, he said that "I'd be glad to order one for you"... I suggested a 50 - 50 deal - "absolutely not - you received exactly what you ordered!" I said that if I saw that mattress in a store, I would never have bought it... he was basically unfriendly and rude right to the end. I would never ever order anything from this company again and would suggest you don't either. I would check out The Futon Shop... afterwards, I found the same frame I ordered on that site for $132.24 less... also in watching a video on their mattresses, you might pay a bit more, but will definitely be receiving a quality product.

Customer service has been good. No issues getting in touch at all. I bought a wall hugger sofa, mattress, cover and pillows. Everything excellent quality. The several shipments came quickly when they said they would. I've called several times and the phone is always answered by knowledgable staff. Emails responded to immediately. I am currently looking for a bed and another convertible futon and hope to buy again from this company. My experience has been excellent all around and I would recommend Futon creations and DCG to anyone.

I ordered desk from them. I received an order confirmation from them. Four days later, I received another email stating the item was out of stock. I found the same desk on another website so I ordered it and canceled the DCG order. Two weeks later! I received an email from them saying the item was in stock. I wrote back again telling them to cancel it. The following day I received an email stating it was too late to cancel because the order had already shipped. I tried calling customer service several times, but only ever got a voice mail stating to leave a message? No one called back. I sent emails to customer service stating I didn't want the desk. There was no response until I wrote I was filing a dispute with American Express. Someone called " Shane" wrote back stating if I had started the dispute, there was nothing he could do. By the time Shane wrote to me, FedEx had delivered the desk. I wrote back stating I didn't want the desk, and I was not paying to ship it back. Shane wrote saying he would email me a prepaid shipping label and FedEx would come to pick up the box. This was almost two weeks ago. Shane still has not sent the label. I have a big, very heavy box with an unwanted, previously canceled desk sitting in my foyer. I am waiting on the dispute resolution. This is without a doubt the worst company I have ever dealt with. Don't buy a hankerchief from this place.

We are in an unfurnished apartment so we're desperate for our furniture to arrive. We ordered a dining table almost 2 weeks ago. Apart from purchase confirmation we havent heard anything from them. It states on the website ships within 2-3 days but this isn't true. I have tried calling and emailing but no one is coming back to me. I just want to know what is happening. I will not order from them again. We ordered chairs from Crate and Barrel 2 days afterwards and they have already arrived with us. They notified us every step of the way. That is good customer service and how it should be done.

Ordered over $1,000 worth of goods from this store. #1 They put a hold on my purchase due to fraud , which took forever to clear. Once cleared, they didnt have the item I needed in stock even though the website clearly stated the item was "in stock." Complaints to the customer service email were returned with generic responses. Never got a satisfactory resolution, or apology.