Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me Β£42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposΓ© on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for Β£170 and have spent 1 hour on the phone but no one has answered as yet!

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Showing 81 - 90 of 342 reviews
S
1 out of 5 stars

Dreadful customer service

Dreadful customer service, our property Manager ignores all emails and phone calls absolutly no customer support. Bearing in mind Crabtree are being paid substantial monies to manage and maintain the site. Unfortunately we are stuck with this Company. I see Crabtree's reponse to other reviews saying "they take comments seriously"? I strongly doubt this is the case as the service provided is abissmal and shows no signs of improving. Crabtree dont bother with your stock reply it doesnt go well with your clients.

Date of experience: November 22, 2024

NJ
1 out of 5 stars

We have been living under worst conditions!

We have been under Crabtree management for the past 2 years and it has been the worst. Within past two years they increased the service charges up to 144% but provided absolutely nothing. Ongoing police investigation due to mismanagement of funds, poor gardening, poor carpet cleaning, never cleaned the carpark area but outsourced to a parking company to issue parking fines left and write. There is a serious health risk due to the rubbish area is overflowed as a result there are rats and cockroaches while other residents are facing problems due to sewage leaks. Lack of general maintains such as broken Intercom system and building entrance doors/ locks. Lack of communication as management keeps on ignoring above issues when raised by the residents.

Date of experience: November 16, 2024

GT
1 out of 5 stars

Awful company to work with

Awful company to work with, don't do anything. Primarily deal with Raz and she never responds to any email. Avoid at all costs

Date of experience: November 12, 2024

DR
5 out of 5 stars

I've had a fantastic experience with…

I've had a fantastic experience with Crabtree Managment team at Colindale, Ardeep, Ermis and the manager Damian. From the very beginning since they took over their professionalism and attention to detail have been outstanding. They are always quick to respond to any maintenance requests, and their communication is clear and consistent. What stands out the most is their commitment to resolving issues promptly especially with PCM and keeping everything running smoothly. Sincerely Dardan from Colindale

Date of experience: September 30, 2024

MC
1 out of 5 stars

Shocking

Shocking. Unprofessional, gaslighting and the complaints procedure is a joke. We have been waiting for a new patio door for 9 months. Several excuses, constant gaslighting and patronising behaviour by the management.

Date of experience: September 28, 2024

RL
4 out of 5 stars

Erratic and Untrustworthy Communication

I recently interacted with Crabtree Property Management and found their services to be quite satisfactory. The staff was responsive and professional, addressing my concerns efficiently. While there were a few minor hiccups, overall, I felt well-supported throughout the process.

Date of experience: September 10, 2024

CS
1 out of 5 stars

This is the most unprofessional bunch…

This is the most unprofessional bunch of cowboys I've ever had the misfortune to deal with. After years of what I can only call abusing our estate, charging fees solely to cover directors wages with not even the bare minimum being done our estate was finally able to leave this joke of a company. Whilst we thought we could breathe a sigh of relief that we were free, unfortunately we would be wrong. Not only do Crabtree abuse those estates to lime their own pockets but they have no issues with extremely unprofessional behaviour with other companies. Our fantastic new management company have taken over- nothing to do with this embarrassment of a company- and we've discovered thar Crabtree are holding the funds paid prior to the switch over hostage. Do not touch this company. I can not stress enough that your interactions with them will be nothing but painful, a waste of your time and will end with your money being taken with next to no services being provided. I would even go as far as to say that if you're intending to purchase a home and find that Crabtree are the management company, pull out of the purchase. No matter how perfect that home will be, I can guarantee that Crabtree will ruin any joy you may feel.

Date of experience: September 3, 2024

CG
5 out of 5 stars

Great experience with Crabtree Narna

Great experience with Crabtree. Naira was really positive and helpful, my issus was relatively small, but huge to me. Also, I would like to add, the cleanng of both the internal areas and the external areas are really well looked after. Great team working well in my view.

Date of experience: August 20, 2024

I
5 out of 5 stars

ACCOUNT ISSUE: Just got excellent service from…

Just got excellent service from Crabtree. Peter in Accounts resolved my query immediately. Thank you Peter.

Date of experience: August 9, 2024

CD
5 out of 5 stars

Prompt, tailored responses

I recently contacted Crabtree about a certificate of compliance on a complex, portfolio transaction. The responses were prompt, and even my requests for tweaks to the wording of standard certificates to account for the portfolio aspects of the transaction were dealt with promptly and professionally.

Date of experience: August 5, 2024

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