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Review summary
Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?
NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April
AVOID THEM AT ALL COST.
Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore.
I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless.
Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath
Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!
Black, smelly mould in the bottom floor of building not being dealt with. Drugs needle in building not being dealt with. Cleaning not being done properly. Taking money when services aren't being delivered. Don't respond to emails. Property manager doesn't respond, customer experience doesn't respond, complaints process goes nowhere and surprise surprise you don't get a response. Phone calls never returned always passed around. Shockingly bad company!
I have been trying for months go get an email response from building manager and customerservice don't bother to reply either. Complaints process goes nowhere either
Useless beyond comprehension. 15 days ago I reported a problem with the Satellite Systam. Spoke to property manager who promised she would come back to me the same day. Fifteen days and many ignored phone calls later I am still waiting. I hope that when next SHE needs some customer service that she will be kept waiting more than a fortnight. This company is simply not fit for purpose. Plus Trustpilot has insisted that I remove the name of the offending lady as use of personal deails is against their privacy policy. This makes it imossible to call people to account and surely removes all point of making a complaint, of 'naming and shaming' the person responsible for the diabolical customer service. The person I named needs to explain to me why they can't be bothered to reply to my complaint. They know who they are and have no right to be gainfully employed if they can't e bothered to respond to a legitimate complaint.
Charles Evans, Millward Drive, Bletchley
The worst company EVER. If you are looking to buy a flat and it's managed by Crabtree, run a mile!
Our service charges have gone up just over £2000!! So total, just under £4k and we get nothing for that. Yes, you read that right, a development in COLINDALE has higher service charges than some places in central London. I for one will now struggle to put food on the table, but Crabtree don't care, because they are crooks. They don't even ATTEMPT to offer a reasonable payment plan. Mine is now £550 a month, gone up from £162. Who the hell has that kind of money?
A lot of the reason for the increase is to do with vandalism AND mistakes made by the builder and general mis-management over the years. Instead of pursuing the builder for the charges (relating to the AOV) they just pass it on to the residents. Instead of actively trying to do something about vandalism, they blame the police and put in a mosquito vandal deterrent alarm - as if that's going to sort our problems out. They got rid of the only two decent security guards we ever had (like, REALLY good guys! and brilliant at their job but couldn't bear to work with Crabtree any longer) and replaced them with useless agency people who are just beyond useless. At one point, we all to complain to TELL Crabtree to tell the security guard to keep his phone on. I had gone to the hut they reside in with a friend, called the number in front of his face and the phone was off. I mean, can you imagine employing a 'security' guard who has to be told to keep the security phone on?! Beggars belief.
Our car park gates are PERMANENTLY broken due to vandalism, and instead of looking for a solution, they just say oh well gates are designed to be broken (for health and safety reasons) and so just keep asking the contractors to fix them. Each 'fix' takes minimum 3 months and then the gates get vandalised again same day. EVEN if Crabtree can't control the vandalism, you'd think they might find a new contractor who doesn't take 3 months each time to fix it (always the same old story 'waiting for parts' - any contractor with half a brain would keep the parts in stock the rate my building goes through them!), but nope, Craptree just keep using the same contractor!! This is one of MANY examples of their incompetence. The gates are NEVER in operation. This year, I've counted 6 hours they've worked total. It's AUGUST!!! What's more is we know that Crabtree CAN deal with the gate vandals, should they want to (they did it once, and told the vandal's landlord) but now they just say they need to speak to the police about it. Nope, if you could find the last vandal, you can find the next 20!! They just can't be bothered. They just always so go to the police when they know damn well that the police aren't going to do anything.
I have had the misfortune to be in this building 11 years and dealing with Crabtree has been the most painful, anxiety inducing and expensive experiences of my life.
Sam Barber is the only decent property manager to have managed our building and seems like a nice guy, which is rare - we've had a range of property managers until he took over ranging from just plain useless to actual crooks. But he can't save it, nobody can. Crabtree are disgraceful and are beyond repair (and wouldn't even attempt to get themselves together - all they care about is taking your money).
Be warned - if you take a property managed by Crabtree, you will be left penniless and see absolutely nothing for your money. Save your mental health, and your finances and find somewhere else!
And word of advice for those of you unfortunate enough to be with them already - I have a friend in a development in Essex whose residents took Crabtree to court over extortionate service charges and won! So, remember, you CAN contest it, you CAN win. Don't let these evil people take your hard earned cash.
Well the last time I posted a comment about crabtree they said they would look into the problem , its been over 2 weeks and nothing done and as for their customer care department it doesn't exist only in there mind , I'd like to know how they have have an incompetent person running the department, ive sent over 40 emails without a reply and none of this thing I've complained about have been addressed im being completely ignored by crabtree, don't bother replying to this from your complaints department crabtree because your apologies are worthless.
Hello everyone,
I'm working on Colindale's pulse and for 8 days I was using my car I park on Incorrect Bay and I received are penalty at home. I have been in contact with Sam from Crabtree and he sort out my issue.
Thanks a lot, Sam to be very proactive and cancelling my penalty.
I had been chasing up a gated parking fob for over 18 months. You can imagine how frustrating this must have been, especially since parking is limited due to remedial works in the residential area. Recently, I had a chance to talk with Sam Barber and he was really helpful and resolved my problem with one phone call. He has since sent follow-up emails to keep me up to date with my problem. Thank you Sam Barber.
Sophie looks after the Keyes Residents on Spa Road. She’s been exceptionally responsive to all my requests and concerns. Please recognise her at Crabtree and amongst the industry.
Sam was great today and gave me exactly what i needed to hear!
Anthony did not get back to me from an email request last week or returned my call on Friday.
So 10/10 Sam. Anthony 1/10 :(
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