Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

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AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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346 total • Write a review

Showing 101 - 110 of 342 reviews
IH
1 out of 5 stars

Shambles

I have complaints raised with them and they close the complaint even without fixing issues. I ask for evidence to verify the closure of complaint nothing. I was promised a leaseholder AGM before lockdown and recently too still nothing after years of asking. They refuse to use CCTV to capture criminals causing vandalism and flytipping. Most recently avoided 4 questions for over a month and complete radio silence. Again I would stay clear if there was zero stars or negative I would have selected. They should be proactive and maintain the building and repair damaged carpets and guttering in reasonable time at least that’s what is stipulated on the lease.spurs on ……. Stay clear!

Date of experience: May 11, 2024

JW
1 out of 5 stars

Do yourself a favour and steer clear! Very clear!!!

Honestly, do yourself a favour and whatever you do, dont let this most incompetent outfit run your block! We carried out an RTM on our block after having what we thought was a horrific management company - HLM. We appointed Crabtree and I am not sure how it is possible but the management actually got worse! If you want to employ a management company where they take weeks and if not months to come back to you on any kind of query then Crabtree are for you! Totally incompetent, useless staff and I am really not sure how they are still in business - oh ye, there stupidly high management fees! Do yourself a favour and steer clear! Very clear!!!

Date of experience: May 1, 2024

BS
5 out of 5 stars

Great customer service

On 15th April 2024, an incident occurred outside my flat, building related. Such a good response from Crabtree. The issue was rectified in less than 24 hours and a lovely woman Naina contacted me to confirm that the work had been done and I was happy. Thank you. Job well done! Very happy Staines resident.

Date of experience: April 24, 2024

MD
1 out of 5 stars

SHOCKING!!

Absolutely shocking customer service!!! I had some issues with account that I've been trying to sort out for months...I lost count of the emails and phone calls I done to this company!!! No answer to emails and always a promise to call back that NEVER happens!!!! Complaints don't seem to register with them...Not sure why we are "forced" to pay for something or a service we DON'T get!!

Date of experience: April 23, 2024

BM
5 out of 5 stars

Quick response.

Quick response. Helpful. Dealt with my issue.

Date of experience: April 22, 2024

GD
1 out of 5 stars

This company is a prime example of how…

This company is a prime example of how not to do customer care as they simply do not care about customers. Never come across such a badly managed company in my life.

Date of experience: April 22, 2024

J
5 out of 5 stars

Fence fixed, great job

I was a neighbour by the development and the fence was falling near our car, I contacted the maintenance team and a very lovely lady pointed me in the direction of Amtoj Who I believe is part of a team that looks after the estate next to us. We had a few phone calls and a few emails and I might just sent him some photos of the issue. He managed to get the fence fixed quite quickly. He kindly also let me know when the job is done and this is very professional so thank you very much.

Date of experience: April 20, 2024

S
4 out of 5 stars

Naina Tailor got an ongoing problem…

Naina Tailor got an ongoing problem resolved. In past dealing with Crabtree has been a disappointing experience. Issues raised were not followed through and no updates provided. However, on this occasion, things were done correctly!! Our regular point of contact had left Crabtree, and when I called in with an ongoing issue with the faulty front door, Naina Tailor who is not our nominated coordinator took on the issue and pursued it through to a satisfactory completion. She has clarity in her communication both on the phone as well as providing update email of the next steps which were timely and concise. Well done Naina, keep up the good work and I hope you get assigned to our building as a permanent coordinator!!!

Date of experience: April 14, 2024

M
1 out of 5 stars

Bins cupboards full up not emptied and…

Bins cupboards full up not emptied and rubbish all over the place. This company is not so great.

Date of experience: April 7, 2024

Ls
1 out of 5 stars

Unbelievable management fees

One bedroom flat in Colindale ‘s service charges last year was £3700. When you asked for the breakdown of invoices, Crabtree manager just said please looked at the budget. The most leaseholders all requested the back up documents such as the communal areas electricity bill and all other invoices and the details of contracts etc. We have never got the information we requested. The Crebtree management created the bills for the leaseholders who have to pay for it; regardless whether you received the services or not, it is the best way for Crabtree management who can make money easily from the leaseholders.

Date of experience: April 5, 2024

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