Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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346 total • Write a review

Showing 91 - 100 of 342 reviews
E
1 out of 5 stars

Unbelievable useless and waste of…

Unbelievable useless and waste of money. Raported broken lift to casromer servis around 4:30pm on Friday. Called out of hours emergency number on Friday 5:30pm. They got come back to me saying they cant send engineer as carb tree manager doesn’t respond and have to wait until Monday. 5 floors building. What about families with little kids and buggies stack upstairs?! It’s not for the first time. Avoid !!!

Date of experience: July 27, 2024

N
1 out of 5 stars

Absolutely shocking!!!!

Absolutely shocking!!!!! We are in a building “managed” by Crabtree , despite the stairs falling apart and disgusting carpets, the front door and intercom system does not work, there was an attempted break in within our building and they STILL won’t fix anything regardless of the amount of people who have pleaded to sort this, Agatha just gives everyone excuses and the run around. I wonder if the people at Crabtree stayed here if they almost got broken into if they would then maybe deal with things more efficiently!? Absolute worst I would avoid avoid avoid!!!!!!!

Date of experience: July 17, 2024

EF
1 out of 5 stars

Terrible management

Terrible management, zero accountability and unreasonable service charge raise every year. If you can stay away from them.

Date of experience: July 12, 2024

A
1 out of 5 stars

Awful and unreliable communication

I have been trying to contact Crabtree to sort several issues for my mum. They never communicate email back. They don't even answer their phones. Their service charges are huge and they don't do much for it. I am still waiting to receive a copy of service charges 24/25 now two months late!! 18.7.2024 Still waiting for reply and nothing yet and no updated service charges!! Not a suprise really. Terrible customer service

Date of experience: July 3, 2024

J
1 out of 5 stars

Without a doubt the worst company I…

Without a doubt the worst company I have ever had the misfortune of dealing with. I have been told by my Property Manager that I don’t owe any ground rent, only to receive letters from debt collection agencies about ground rent owed. Nobody in Crabtree will respond to the issue in any way. Avoid this company at all costs.

Date of experience: July 1, 2024

HZ
1 out of 5 stars

Crabtree's Management Will Reduce Your Home's Value

If you're considering moving to a property with Crabtree as the management company, beware: your home will lose value due to their neglect. They will not answer emails (even to the customer experience email that they will surely reply to this review with) or provide any useful information in calls. They have added mysterious additional charges to our bill, and they themselves do not know what it's for. (They still haven't removed the charge nor explained it.) They have neglected our property - no gardeners for 6 months, the gate hasn't worked for years, the roofs leak - and yet we are still charged for all the services we are not receiving.

Date of experience: June 24, 2024

AU
1 out of 5 stars

They are simply the worst going. Avoid

They "manage" my building. They are simply doing nothing but taking the money. I wish I could upload photos of the state of the property. But to give you an idea, carpets on hallways are soaked with rubbish juice, they are black and stinking. Have requested they remove it over 2yrs ago and nothing. They are simply the worst going. Avoid.

Date of experience: June 13, 2024

SP
1 out of 5 stars

This company is so rude

This company is so rude. They change their bank details do not notify you, then send demanding letters. I have sent 5 emails, called every day for 10 days. Today they eventually answered the phone and were so so rude. Customer service they dont have any!

Date of experience: June 10, 2024

PM
1 out of 5 stars

The worst management company ever

The worst management company ever. The account manager always has an excuse for the issues. Crabtree makes a projection but always goes up the amount projected. Almost every month we have to beg for the account manager to request the Suez to collect the bins. The last excuse for this issue was that they didn’t pay Suez invoices. This is ridiculous

Date of experience: June 5, 2024

SF
1 out of 5 stars

I'm not a tenant, but....

I'm not a tenant, I just live on an estate which they pretend to "manage". They keep sending me Final Notices for money owed by the previous occupant. The letter says I should email them any enquiries. I do and they rarely reply to emails and, when they do, it's just a cut and paste job. They even had the nerve to send everyone an annual report claiming it costs £45K a year for a bloke to occasionally appear with a lawn mower ! And, he never touches the communal bit of grass outside my house. No doubt they'll reply to this message suggesting I contact them on an email address. But nothing will change. If at all possible, avoid this company.

Date of experience: May 29, 2024

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