A month ago
Possibly a fake name brand mask. It was garbage. I had a frustrating experience with CPAP Outlet. I purchased a ResMed Mirage Quattro full face CPAP mask in February 2026 and have the invoice, order... See more
3 months ago
Purchased a mask in November 2025 and noticed yesterday that there was a large tear in the silicone lining. Sent an inquiry by email regarding the warranty, if any, applicable to this product. Receiv... See more
5 months ago
At first I was going to give a 1 review but I got a phone call from a very nice customer service lady at cpap outlet and she dealt with all my concerns and problems I had, I won;t reveal her name but... See more
ADP Ontario pays 75 percent of the machine if they are an authorized dealer. They are not!!! . My insurance company will not reimburse me . I mentioned my insurance company to they . Beware!!!
I have not received my order. They do not answer phones and it goes to a recording and cuts you off. Does not respond to emails. I will be contacting visa and BBB
DO NOT ORDER FROM THEN UNLESS YOU ARE 100% SURE OF YOUR ORDER. Took 3 phone calls, 2 emails and PayPal to get an answer. Then l was told they do not accept returns on open packages...explain how do you know it is right unless you open. Worst customer service ever.
It appears we ordered the wrong mask from the wrong company. None of the phone numbers work. Emails are not answered. But they were fast enough to take my money and send the product out. DO NOT RECOMMEND.
I wanted to update my review. Although CPAP Outlet did not reply to my email about the faulty part, today I did receive a replacement for it. Thus, they have resolved the issue to my satisfaction.
I used to order from Cpap Outlet every time I needed supplies. Email service was prompt with answers. Over the last several weeks however I sent numerous emails, NONE have been responded to. Because of my past experience with them I decided to place an order for the product I was interested in anyway and now have issues with it. I've wrote and I can not get any response from them. My last order on good faith was just that, my LAST order with Cpap Outlet!
Based on analysis of 17 reviews rated 1-2 stars for CPAP Outlet
“As a customer, you expect a company to be able to track their own sales and accept standard proof of payment”
“I recently purchased a Respironics Wisp Nasal Complete System × 1with Fabric Frame”
“It has been 7 business days and no response”
“CPAP Outlet does not value its customers”
“Further, they require our time to go through lengthy processes of seeking refunds, or resolving disputes”
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CPAP Outlet is a Canadian-based retailer specializing in sleep apnea treatment solutions. As the largest supplier of CPAP (Continuous Positive Airway Pressure) machines and accessories in Canada, the company offers a wide range of products designed to assist individuals suffering from sleep apnea. The inventory includes CPAP machines, masks, and replacement parts from reputable brands, ensuring customers receive authentic products backed by full manufacturer support. Targeting individuals seeking effective sleep therapy, CPAP Outlet caters to a diverse customer base, including those newly diagnosed with sleep apnea and experienced users in need of replacement equipment. The company emphasizes affordability and accessibility, providing free standard shipping on orders over $99 across Canada. With a commitment to customer satisfaction, CPAP Outlet aims to improve the quality of sleep for its clients through reliable and effective sleep apnea solutions.
CPAP Outlet receives a mixed response from customers, with many expressing dissatisfaction regarding product quality and customer service. While some reviewers appreciate the affordability and competitive pricing of CPAP equipment, others report receiving subpar products, such as potentially fake masks. The speed of order fulfillment is another common complaint, with several customers noting significant delays in shipping, even with expedited options. Positive experiences are highlighted by a few who commend the helpfulness of the staff and the overall value offered. However, the lack of a clear return policy and unresponsive customer service has left many feeling undervalued and frustrated. Overall, CPAP Outlet struggles to maintain consistent customer satisfaction, leading to a predominantly negative sentiment.
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