Corsair Gaming, Inc.

Encantado con el soporte tecnico de Corsair. Ellos siempre hacen lo posible para que tus problemas queden resueltos. En mi experiencia en 6 años, tuve varios problemas con mi refrigeración liquida los cuales todos fueron resueltos. La ultima solicitud acabó en un remplazo directo por un modelo mas actual! Gracias al agente Andrew Freeman por el tiempo y el trabajo dedicado!

Multiple failing scrollwheels and buttons on mice. Horrible quality for the price, even on sale.

When it was time for me to replace my old headset, as I would soon require to do a lot of videoconferencing and needed the highest sound quality I could afford, I asked a friend of mine — a veteran audio engineer — for advice, giving him my comparatively low budget. He did not hesitate to recommend a Corsair Headset for the highest quality in this price range; I had no previous experience with Corsair, so I took his advice — and was pleasantly surprised with the results! Then I had a technical issue with the microphone, and wondered if I had to replace the headset, which had been bought online. But thanks to the vast Corsair community, plus some external resources from audiophiles, it was quickly established that there were no *physical* issues with the mic; many others have experienced the same issues, and have given several examples on how to sidestep those issues. This is a bit of what Corsair is: there is a fine dividing line between what is "official support" (using a standard ticketing system) and "community support" (using a vast hierarchy of forums and subforums, covering essentially everything you could ever want to know about Corsair — in several languages). Users tend to rely on both. Support is very reasonably quick in answering (1–2 days in the worst case scenario, and, aye, that happens during the weekend as well), the community may be much faster or way, way slower (obviously it depends on the issue), but, ultimately, it's Corsair's interaction with their real users (as opposed to those potential clients that are merely "wishful thinking" by marketeers and sales people...) which helps them to design new products or update the design/specs of older ones (to accommodate to the users' feedback). They manage to give this sensation that it's the users who ultimately design the products — as if they were custom designs! —which resonates quite closely with the "PC tuner" community, using all sorts of Corsair products to make their PC look unique. At the end of the day, I can say, with confidence, that I *did* get a high-quality headset for the price I could afford. I'm quite sure that there are far, far cheaper products in the market — white-label products out of China or Amazon Basics — with equivalent characteristics. But where Corsair makes the difference is when you effectively *use* their gear for hours upon hours, and day after day. *Then* you'll notice what ergonomic design really means. Tech specs are important, of course; but just because a brand is able to purchase some mics with good specs and loudspeakers providing a true 7.1 surround experience, and assemble them together for a fraction of the price, that hardly means they can deliver the same thing as Corsair. Those components have to be cherry-picked, sure, but they also have to be integrated into a whole design, done by audio engineers who know exactly what they're doing, and who understand the kind of audience that will use their products — and the expectations they have. This is what the "Corsair experience" gives you — all that in a product that will last a long, long time, even if used every day for hours upon hours, and which resists being dropped to the ground, having the audio cable yanked out by mistake, or having the cat trimming their nails on the device — the headset was made to endure all that abuse, and much more; nevertheless, you can always buy spare parts, which they will stock for a number of years, making the investment in a Corsair product a wise choice: at the end of the day, if you really manage to break or smash one of the components beyond the ability to repair, you can always get a spare part — that's why their products have a legendary longevity. Mind you, the headset I've got from Corsair is not really "studio quality". Nevertheless, if it's something that an audio engineer can recommend, it means they can safely trust the quality and reliability of Corsair's hardware. Obviously, you cannot expect the audio quality of a studio device — not for these prices! For an amateur, however, it's several notches above so-called "consumer products". It'll give you semi-professional quality— at the very least. And that's already saying quite a lot!

Over the winter I had my barn collapse on my property, unfortunately that's where I kept all of my PC boxes as well, so I contacted corsair about the cables that were in the rubble that had to be taken to the dump. I explained the situation to them, all they asked for was an invoice/proof of purchase from me. Then asked if I wanted to RMA the entire PSU or did I just want the cables replaced. I told them I just wanted my cables because I plan to upgrade this year and will likely need them, I didn't hear anything for a day or two then I got another email stating that they shipped my missing cables to me, even though they didn't have to replace anything because it the PSU wasn't faulty. The customer service was phenomenal and if I could rate them higher than 5 stars I would.

It’s simple the best customer service I ever contacted. I was in contact with Matthew B. Very resolutive and fast. High quality products. Totally recommended brand.

I have asked a question a bout one of the memory kits and they reached out to me quite quickly. I didn't even expect that! Thanks a lot to Mel H. from Corsair!

Excellent service from Corsair – fast and professional replacement I was using two different RAM kits, and unfortunately, the 6000 MHz Corsair kit stopped working after a while. I contacted Corsair support, and they quickly approved an RMA and sent me a brand new replacement kit. The whole process was smooth and fast. Great customer service — very professional and responsive. Thanks again!

Ich wüsste jetzt wirklich nicht wie oft ich mir das Produkt neu kaufen muss oder mir jedes mal Ersatzteile holen muss. Ich war trotz der Enttäuschung treu zu meiner Lieblingsmarke, aber langsam wird es zeit sich eine neue Marke zu suchen. Gesprochen wird über 2 verschiede Kopfhörer die nicht unbedingt günstig waren plus eine mechanische Tastatur das einfach unter seiner Preisklasse produziert wird. es wirkt wie Quality aber die sparen einiges an material und verzichten öfters an bessere alternativen was leider aus der marke tatsächlich den Made in China Image macht.

Ich bin wirklich beeindruckt vom Corsair Kundenservice! Mein Gaming-Stuhl hatte nach über 2 Jahren einen Defekt, trotzdem hat man mir als einmalige Kulanzregelung einen kompletten Ersatz angeboten. Besonders hervorheben möchte ich Mike vom Support-Team, der sehr freundlich, geduldig und lösungsorientiert war. Er hat sich Zeit genommen, alle Fragen zu beantworten und sogar meinen Farbwunsch für den Ersatzstuhl berücksichtigt. Die Kommunikation war schnell, transparent und sehr hilfsbereit. So eine positive Erfahrung mit dem Support eines großen Unternehmens habe ich schon lange nicht mehr gemacht. Ich bleibe definitiv treuer Corsair-Kunde. Vielen Dank für alles!

Great Customer service. Had an old AIO that had a pump failure, contacted Corsair Tech Support and they sent me a new one. I was even upgraded to a better AIO! Super smooth and simple. Would definitely recommend Corsair, if you have any issues, just reach out.

J’ai ouvert un ticket chez Corsair depuis le 9 juin pour un bloc HX1200i défectueux. Après plusieurs messages, échanges avec une technicienne (Sophie) puis un superviseur (Mike), la situation traîne encore aujourd’hui, le 29 juin. Je n’ai reçu aucune étiquette de retour malgré leur message disant que ce serait envoyé « dans quelques minutes ». J’ai même vérifié mes courriels indésirables. Rien. Je suis extrêmement déçu du service après-vente, surtout pour une marque réputée comme Corsair. J’ai investi plus de 2 000 $ dans leurs produits et c’est comme ça que je suis traité ? Aucun suivi cohérent, aucune responsabilité claire. Corsair, c’est beau sur papier, mais côté service client, c’est zéro. Je déconseille.

"I'm really pleased with the support from the Corsair team. They guided me through the process of meeting all the requirements for my front panel replacement, and it was delivered in less than a week. Thanks for the great support!"

Quick and easy, all it required was a few emails for my request to be fulfilled, Mel H. did a great job at assisting me!

Mel H. Has helped me out with my 6500 case. And was very fast and helpful with everything thing.

Fue una muy buena experiencia, muy profesionales y amables, solucionaron mi problema muy rápido y de una manera muy buena, agradezco mucho todo sobre todo a Matthew B. of Technical Support él fue quien me atendió.

Raton S was very helpful and successfully resolved the queries that I had.

Corsair's customer service is probably the best I've dealt with in the industry. Nick and the whole crew have helped me a lot over the years and I can't say enough good things about them!

They no longer have phone support, Chat support is only open between 12pm - 5 pm ET, and whenever they are assigned an issue with their iCUE software, they always blame someone else.

The memory I paid $350 for 5 years ago was making my system unstable, and Corsair support responded almost immediately (within 1 day) approving my RMA, based only on my report of failing memtest86+ They even gave me an advanced shipment on my return without me asking!

They resolved my issue very quickly and without any complications