Building Materials Nationwide
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Review summary
Building Materials Nationwide is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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www.buildingmaterials.co.ukAll reviews
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Easy shopping
the process was made simple and the goods easy to locate all in all a good shopping experience
Date of experience: May 19, 2024
I am very satisfied
I am very satisfied, the order came very quickly and of good quality, thank you
Date of experience: May 18, 2024
Mario
US
I’ll go local next time
I rang before ordering to ask about delivery dates and was to told to email with order number after orders has been placed to arrange. I did. I was contacted anyway to ask about a delivery date, with a date I couldn’t do. I asked to change it to a different date. I was told this wasn’t an option so I suggested another date. No more replies until the unwanted date for delivery arrived and 10 bags 825kg bags of sub base arrived. I ordered 10 x 850kg. A significant difference over 10 bags. I received an email saying ‘still trying to organise the delivery’ or words to that effect. I reply ‘too late it’s arrived’. The next reply blamed the third party company for messing up the delivery date and then managed to get the rest of my order delivered on the day I originally asked for. In summary Got less than I ordered Delivered half on the one day I asked to not deliver on Then managed to deliver half on the day that I was originally told they couldn’t. Next time I’ll just go with your quote to travis Perkins as the items quality was fine and delivery guy was lovely In response to the reply: I get the bags are an approximation but travis Perkins weighed the bags delivered at 825kg and advertised 800kg, thus it’s going to be on the lower end of your scale, which whilst it is 800-900kg its also 800-825kg. Which is significant and thus customers need to know it’s an exaggeration on your part.
Date of experience: May 17, 2024
Ron G.
US
Engineered Brick Order
I had to call the company 3 days after order for info on projected delivery date. Eventually, the bricks arrived on the 4th business day after order (website quoted 2-4 days delivery). I wasn't overly impressed by the engineered brick quality, as only 1 side could be used for facing. Luckily, this was ok for my project.
Date of experience: May 13, 2024
Dependable and recommended
Very helpful and 100% dependable and reliable. Will was a star with all the changes and obstacles that was thrown at him. Totally recommended and I will definitely be using them for anything else.
Date of experience: May 10, 2024
Poor customer service
Slow delivery. Phones at customer service are always off the hook. Still waiting for my order or any kind of communication from customer service.
Date of experience: May 10, 2024