Bridges Estate Agent receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bought a flat a week ago through Basingstoke Brdges.Has been chasing to get fobs and keys since many weeks -no response,was standing outside my own flat for 20’minutes before someone came to let me in.Now I need to make keys and fobs myself,paying from my pocket. Sale done -Vanished -No response to emails-not professional.
Matt Bozier was exceptional. He kept us up to date throughout the entire process, was readily available to take calls and always called back promptly, making the purchase process far less stressful. Thank you Matt, and Bridges team
Rebecca was top notch from beginning to finish .
I would highly recommend Bridges Farnborough so far! We were listed with another agent for over 3 months with 3 viewings, Bridges have received 2 offers within 3 weeks. Very grateful to Ashleigh and the team!
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www.bridges.co.uk182 total • Write a review
The star of our house purchase goes to HAYLEY! THANK YOU so much 4 all your hard work. Its been a complete nightmare, but with your perseverance we got there in the end. Thank you again.
Date of experience: May 16, 2025
US
We bought our home in February 2025 and had the pleasure of dealing with Rebecca as our sales progresser. She was excellent and provided exceptional customer service throughout what was a very tough process. Her approach was efficient and proactive, and she frequently went above and beyond to keep the process moving forward. She reassured us at every step, ensured we were kept informed of any developments throughout the chain and took time to get to know us as people rather than making us feel like numbers on a spreadsheet. It would be easy to overlook the importance of her role behind the scenes, but her engagement was instrumental in the completion of our sale and purchase. Rebecca is an asset to Bridges Aldershot.
Date of experience: May 15, 2025
Great experience buying through Bridges. I bought my first flat (shared ownership) and everyone was so helpful from start to finish - ensuring a very quick completion and easing any concerns that come with buying for the first time. I'd recommend them to anyone buying anything in the area!
Date of experience: May 15, 2025
US
Wanting to say a massive thank you to Bridges estate agents ash vale, especially to Hayley and Stephen for the smooth selling and purchasing of our homes, they were very thorough and at times I had melt downs but they reassured us that what seemed to me to be massive problems were just the everyday hold ups, with them reassuring us we felt very confident and trusted in them to get the job done, which they have and we are so greatful to them, would highly recommend using them, thank you once again, Tony and Emma
Date of experience: May 14, 2025
We all know estate agents don't have the best reputation for great service and to begin with Bridges followed the expected trajectory: massively over-valuing the property and then quickly pushing for a drop in sale price, sending people for viewings who were not suited to the property, the usual issues. But where it all turned round was after a sale was agreed and things were handed over to the Sales Progression team in the person of Hayley. I cannot speak highly enough of the way she handled my sale. Regular communication, dealing with some difficulties on my buyer's side, generally keeping me sane. Give this woman a pay rise Bridges! Thank you Hayley!
Date of experience: May 14, 2025
Has anyone else had a bad experience with Bridges Estate agents? We had an offer accepted on a house with them, 2 months later, paid £3,000 on solicitors, £300 on mortgage advisor and £700 on a private house survey to find out that the house was not connected to mains sewage or gas. This was never mentioned to us.. Bridges even advertised the property on Rightmove as having mains gas and sewage! We have had to pull out as we cannot afford to have a property without any mains sewage or gas and going to loose thousands of pounds worth of money. After making a formal complaint to Bridges, they have acknowledged the complaint and chosen to ignore it. Has anyone else had this problem before? I am pregnant and have a young child at home and feel so upset.
Date of experience: April 17, 2025
US
This estate agent has absolutely no idea how to communicate. I’ve spent a week chasing them for updates, only to be ignored or given vague, unhelpful responses. They never answer calls, take days to reply, and when they do finally get back to you. Buying a property is stressful enough without having to deal with an estate agent that clearly doesn’t care about their clients. Save yourself the frustration and go elsewhere!
Date of experience: April 4, 2025
Not impressed with sales experience. Photos not taken professionally resulting in very dark, lack-lustre photos. Mostly no-show bookings, and agents would show up last minute without knowing the details of the property. We ended up cancelling the contract
Date of experience: March 31, 2025
